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Listening Jobs in Silver Spring, MD (NOW HIRING)

ICF

Digital and Social Media Specialist

Washington, DC · On-site

Use social media listening, engagement, and analytics tools to monitor campaign conversations, audience sentiment, engagement trends, emerging issues, and performance data. * Conduct research on ...

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All JobsListening JobsListening Jobs in Silver Spring, MD

Listening information

See Silver Spring, MD salary details

$10

$30

$67

How much do listening jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for listening in Silver Spring, MD is $30.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.44 and $34.66 per hour, depending on experience, location, and employer.

What is a listening job?

A Listening job involves actively hearing, understanding, and interpreting spoken or written communication to gather insights, provide support, or make informed decisions. This role is common in fields like customer service, counseling, market research, and mediation. Strong listening skills are essential to accurately process information and respond effectively. Depending on the industry, it may also involve summarizing conversations, identifying key themes, or offering thoughtful feedback.

How does active listening contribute to success in customer service roles?

Active listening is crucial in customer service because it helps professionals fully understand customer concerns, respond appropriately, and build strong rapport. By attentively listening, you can accurately identify issues, demonstrate empathy, and provide tailored solutions, which leads to higher customer satisfaction. It also helps reduce misunderstandings and ensures smoother collaboration with teammates when resolving complex problems.

What are the key skills and qualifications needed to thrive as a listening specialist, and why are they important?

To thrive as a Listening Specialist, you need strong active listening skills, attention to detail, and often a relevant background in counseling, customer service, or communications. Familiarity with digital recording tools, transcription software, and customer relationship management (CRM) systems is typically required. Empathy, patience, and strong verbal communication are vital soft skills for building trust and accurately understanding others’ perspectives. These skills and tools are crucial for gathering accurate information, resolving concerns, and fostering positive relationships in client-facing or support roles.

What is the difference between Listening vs Customer Service Representative?

AspectListeningCustomer Service Representative
Required CredentialsNone specific, communication skills beneficialHigh school diploma or equivalent, communication skills
Work EnvironmentVaries; often in educational, counseling, or training settingsCall centers, retail, offices
Industry UsageUsed across education, therapy, coachingCustomer service, retail, hospitality
Common Search/ComparisonListening vs Customer Service Representative

Listening is a skill focused on understanding and processing spoken information, often used in educational, counseling, or training contexts. Customer Service Representatives, on the other hand, engage directly with customers to resolve issues and provide support, typically working in call centers or retail environments. While both roles require strong communication skills, Listening emphasizes comprehension, whereas Customer Service involves active problem-solving and customer interaction.

What job categories do people searching Listening jobs in Silver Spring, MD look for?

The top searched job categories for Listening jobs in Silver Spring, MD are:

Listening jobs near you
Infographic showing various Listening job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $62,618 per year, or $30.1 per hour.

Chinese Operational Language Analyst (Level 1-4) with Security Clearance

GRVTY

Fort George G Meade, MD • On-site

$95K - $250K/yr

Contractor

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

What Impact You'll Have: GRVTY is seeking Chinese Multi-Disciplined Language Analysts (MDLA) to support Department of Defense/IC missions at Fort Meade, MD. As a Chinese MDLA, you will be responsible for cryptologic language analysis while supporting IC missions that are vital to our national security. What You'll be Owning: * Perform tasks required to process voice and/or graphic language materials in support of SIGINT operations. * Demonstrate skills recovering essential elements of information * Render translations and/or transcripts that are complex and sophisticated written and/or spoken material * Gist straightforward, factual written and/or spoken material What You Must Have : * Active TS/SCI with polygraph clearance * Level 1: HS diploma + 2 years of experience, Interagency Language Roundtable (ILR) Skill Level 2+ in Listening and Reading * Level 2: HS diploma + 6 years of experience or AA/AS + 4 years, Interagency Language Roundtable (ILR) Skill Level 3 in Listening OR Reading * Level 3: HS diploma + 14 years of experience or BA/BS + 10 years, Interagency Language Roundtable (ILR) Skill Level 3 in Listening OR Reading * Level 4: HS diploma + 19 years of experience or BA/BS + 15 years, Interagency Language Roundtable (ILR) Skill Level 3 in BOTH Listening and Reading Pay Range: At GRVTY, we understand that compensation is influenced by many factors-such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications. We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth. Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off. * The pay range for this position is: $95,000.00 - $250,000.00.

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