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Maman - Line Cook Job Description

maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook. 

our ideal candidate is passionate about food, beverages, and excellent customer service. you love cookies, are always ready to lend a helping hand to a colleague and you don’t take yourself too seriously. when you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of collaboration with the full BOH and FOH team.

Position Summary

The Line Cook is responsible for preparing and cooking high-quality menu items in a fast-paced environment. This role ensures consistency, efficiency, quality and food safety while supporting the overall kitchen team. The Line Cook plays a key role in delivering an exceptional guest experience through excellent preparation, presentation, and execution of all maman menu items.

Food Preparation & Cooking

• Prepare and cook menu items in accordance with maman’s recipe, portioning, and service standards.
  

• Assist with daily prep, including chopping, measuring, and assembling ingredients.
  

• Operate kitchen equipment such as ovens, grills, mixers, and slicers in a safe and efficient manner.
  

• Monitor food levels and restock stations as needed throughout service.

Kitchen Operations

• Maintain a clean, organized, and efficient workstation.
  

• Follow all food safety, sanitation, and hygiene standards (ServSafe or equivalent guidelines) and complete line checks to maintain compliance.
  

• Label, date, and store food items properly to ensure freshness and minimize waste.
  

• Assist in receiving and storing deliveries as needed.

• Communicate any issue to the Kitchen Leader promptly to ensure the quality and esthetic of maman’s menu items retain quality and consistency.

Teamwork & Communication

• Coordinate with the kitchen team to ensure timely and accurate food production during service periods.

• Support FOH team when required to maintain smooth operations.

• Effectively and professionally communicate with team members and leadership. 
  

• Maintain a positive and professional attitude at all times.

• Perform additional tasks and ad hoc projects as assigned to support daily operations.
  

Customer Service Support

• Have a guest first attitude, paying keen attention to special orders and dietary requests including allergens and restrictions.
  

• Ensure food is presented attractively and consistently before it is served.

• Previous line cook, prep cook, or kitchen experience (café, bakery, or casual dining preferred).
  

• Knowledge of basic cooking techniques and kitchen safety protocols.
  

• Ability to follow recipes, portion guidelines, and operational procedures.
  

• Strong time management and multitasking skills in a fast-paced environment.
  

• A strong sense of urgency is essential.

Preferred:

• Experience in a bakery or café setting.
• Food Handler’s Certification or ServSafe Certification.
• Familiarity with pastry preparation or basic baking techniques.
• Keeping up with the latest industry trends.

• Early morning, weekend, and holiday shifts will be required.
  

• Fast-paced kitchen environment with exposure to heat, cold, and food allergens.
  

• Ability to stand, walk, bend, and reach for long periods and lift up to 40 lbs.
  

• Ability to safely handle kitchen equipment, knives, and hot surfaces.

What We Offer

At maman, we’re proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered:

• A collaborative culture that values teamwork, initiative, and continuous improvement.
  

• Competitive pay and growth opportunities within a fast-growing brand.
  

• Comprehensive healthcare options and commuter benefits.
  

• Ongoing professional development, training, and opportunities for internal mobility.
  

• Sweet perks cookies, coffee, and in-store discounts.
  

• A company culture where we roll up our sleeves, support one another, and celebrate shared success.