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Life Alert Customer Service Jobs in Arizona (NOW HIRING)

IEWC

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for ... Life insurance for you and your family * Employee Assistance Program * Supplemental Life and AD&D ...

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Life Alert Customer Service information

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How much do life alert customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for life alert customer service in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a Life Alert Customer Service?

A Life Alert Customer Service job involves assisting customers with inquiries, troubleshooting device issues, and responding to emergency alerts. Representatives provide support to users, family members, and caregivers to ensure they understand how the Life Alert system functions. The role requires strong communication skills, compassion, and the ability to remain calm under pressure. Employees may also handle account management tasks, such as updating customer information or processing service requests.

What are the key skills and qualifications needed to thrive in the Life Alert Customer Service position, and why are they important?

To thrive as a Life Alert Customer Service representative, you need strong communication skills, attention to detail, and the ability to remain calm under pressure, often supported by a high school diploma or equivalent. Familiarity with call center phone systems, customer relationship management (CRM) software, and emergency response protocols is typically required. Compassion, patience, and active listening set top performers apart in this role. These abilities are crucial for providing prompt, accurate assistance to individuals in urgent or stressful situations, ensuring their safety and peace of mind.

What are the typical daily responsibilities for a Life Alert Customer Service representative?

Life Alert Customer Service representatives handle incoming calls from subscribers who may be experiencing emergencies or have questions about their services. They quickly assess each caller’s needs, provide reassurance, and follow established protocols to dispatch emergency assistance or offer guidance. Additionally, they document all interactions, update client information, and collaborate with supervisors and emergency response teams to ensure effective support. The role involves attentiveness to detail, the ability to multitask, and a commitment to delivering calm, compassionate service during high-stress situations.

What are the most commonly searched types of Life Alert Customer Service jobs in Arizona? The most popular types of Life Alert Customer Service jobs in Arizona are:
What are popular job titles related to Life Alert Customer Service jobs in Arizona? For Life Alert Customer Service jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Life Alert Customer Service jobs in Arizona look for? The top searched job categories for Life Alert Customer Service jobs in Arizona are:
Life Alert Customer Service jobs near you
Infographic showing various Life Alert Customer Service job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Customer Service Representative

Cascade Financial Services

Chandler, AZ • Remote

$15.75 - $21.50/hr

Full-time

Posted 19 days ago

Job description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

The Customer Service Specialist is responsible for providing exceptional service to mortgage lending customers through both verbal and written communication. Your duties include, but are not limited to, answering inquiries, resolving complaints, maintaining accurate loan files, processing payments, and performing early-stage collections on newly delinquent accounts to encourage timely payments and address minor repayment issues. You will be a key point of contact for borrowers, ensuring a positive and professional relationship with Cascade Financial Services.

How you'll do it:

  • Service mortgage lending customers via inbound and outbound calls, and written communication.
  • Answer customer inquiries about their mortgage loan, including payment status, escrow, statements, and general loan information.
  • Handle and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
  • Conduct early-stage collections on delinquent mortgage accounts (typically 4-15 days past due) through both inbound and outbound calls. This includes:
    • Proactively contacting borrowers to remind them of upcoming or recently missed payments.
    • Understanding reasons for minor delinquency.
    • Educating borrowers on payment options and methods.
    • Securing promises to pay and documenting all commitments.
    • Helping with basic repayment issues before escalation to dedicated Collections/Loan Counselor teams.
  • Document all communications between the borrower and Cascade Financial Services, as well as updating the servicing computer system to ensure a complete and accurate loan file.
  • Communicate effectively with other departments (e.g., Collections, Escrow, Loss Mitigation) about loan payments, borrower files, and issue resolution.
  • Maintain borrower relationships in a friendly, professional, and empathetic manner.
  • Generate payoffs, verification of mortgage, and other requested loan documents accurately and efficiently.
  • Accept loan payments by phone from current borrowers, ensuring proper processing and adherence to payment handling procedures.
  • Research information relating to specific job duties and borrower inquiries to provide accurate and complete responses.
  • Assist with other duties as necessary, contributing to overall departmental efficiency and customer satisfaction.

What you'll need to join Cascade:

  • Experience: Prior experience in a customer service role, preferably within mortgage servicing or a financial services environment.
  • Technical Skills:
    • Microsoft Outlook, Word and Excel experience is strongly preferred.
    • Experience with Sagent's LoanServ mortgage servicing software strongly preferred.
  • Knowledge:
    • Prior mortgage experience a plus, demonstrating familiarity with mortgage loan concepts.
    • Comprehensive knowledge of various regulations governing mortgage servicing processes, not limited to TILA, RESPA, NACHA, FCRA, etc.
    • Basic understanding of early-stage collection principles and best practices.
  • Soft Skills:
    • Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment.
    • Excellent listening, organizational, interpersonal, and time management skills.
    • Strong problem-solving skills with a customer-centric approach.
    • Ability to work as a team member and contribute positively to group objectives.
    • Ability to adjust easily to work situations based on employee, group, or business needs.
    • Ability to work well under pressure in a fast-paced environment.
  • Language: Spanish speaking a plus.

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.