Licensing Manager Jobs in Utah (NOW HIRING)

Day-to-day responsibilities of this position:

Team Leadership and Development:

• Lead, mentor, and develop the following diverse team of employees, fostering a collaborative and high-performing environment:  (1) a team of at least four licensing specialists handling significant medical/health care professions; (2) one or more compliance (probation) specialists; (3) a specialist who develops international application pathways; and (4) at least two bureau managers who oversee licensing specialists for other health care professions.
  
• Conduct regular performance reviews, provide constructive feedback, identify professional development opportunities for team members, and initiate corrective or disciplinary actions as needed.
  
• Delegate tasks effectively and ensure equitable workload distribution.
  
• Hire and onboard new team members and provide ongoing training.
  

Licensing Operations Management:

• Oversee and ensure the timely and accurate processing of all license applications and related inquiries for DOPL's Medical and Allied Health Section professions.
  
• Manage, develop, and/or implement efficient workflows and procedures to optimize licensing processes.
  
• Recommend, advocate, and/or implement new and or changes to existing policies and procedures, laws, or rules.
  
• Address complex licensing issues, appeals, and actions, including in collaboration with DOPL investigators, legal counsel, and boards.
  
• Develop, direct, and/or evaluate programs.
  Identify data and information that suggest developing patterns of problems or complaints, from which general or specific trends and patterns can be discerned, suggesting a need for further investigation.
  
• Audit and review systems and practices to ensure compliance with procedures, regulations, and standards.
  
• Represent your licensing team at interprofessional, team, and/or agency meetings.
  
• Give input and make determinations on disciplinary and non-disciplinary licensing actions to be taken in conjunction with investigation efforts.
  
• Deliver presentations, stand-up training, or instruction to staff, management, licensees, professional associations, and the general public.
  
• Receive, research, and respond to incoming questions or complaints; provide information, explain policy and procedures, and/or facilitate a resolution.
  
• Research and review financial records, schedules, reports, and/or problem areas as needed or directed.
  

Board and Committee Support:

• Provide comprehensive administrative and logistical support to the boards and committees associated with your    professions, including ensuring compliance with applicable laws such as the Open and Public Meetings Act.
  
• Coordinate and facilitate board meetings, helping to prepare agendas, minutes, and ensuring necessary documentation is available.
  
• Act as a primary liaison between your boards/committees and your licensees and other third parties. 
  
• Ensure board directives and decisions are properly made and accurately implemented.
  

Legal Compliance:

• Ensure strict adherence to all state and federal laws, administrative rules, and policies governing the licensing of DOPL's
• Medical and Allied Health Section professions.
  
• Stay abreast of changes in legislation and laws and rules impacting your professions and ensure practices and rules are updated accordingly.
  
• Collaborate with leadership and/or legal counsel on the interpretation of laws and rules, and in responding to legal challenges or public inquiries.
  
• Prepare cases for referral to the office of the Attorney General.
  
• Propose appropriate rule amendments and actions to the licensing board and DOPL/Commerce leadership.
  
• Collaborate with investigative personnel to ensure rigorous enforcement of licensing laws and rules.
  

Stakeholder Communication and Service:

• Serve as a primary point of contact for inquiries from licensees, professional organizations, the public, and other government agencies regarding your managed professions.
• Act as a liaison between your team and other agencies, work units, organizations, suppliers, etc.
  
• Ensure your employees provide high-quality customer service, addressing questions and concerns professionally and efficiently.
  
• Develop and disseminate clear and concise information regarding licensing requirements, processes, and regulatory updates.
  
• Interact and communicate efficiently and professionally with Department of Commerce and DOPL leadership, managers, and other employees.