Library Technical Assistant Jobs in Kutztown, PA

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• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
The Thun Library at Penn State Berks is looking for a Libraries Specialist to assist library patrons with advanced requests, serve as a resource for other part-time library employees, and navigate service interruptions. Applicants must commit to working 15 hours per week (during open library hours), including evenings and weekends, with core hours changing during breaks and summer to align with the academic year. This position is ideal for non-students, students with experience supervising or working independently in a customer service setting, and current Student Library Assistants. All are encouraged to apply. No prior library experience is required; library training will be provided.
Responsibilities include but are not limited to:

• Welcome students, staff, faculty, and community members to the library

• Check out/in books, equipment, and other library materials

• Confirm study room reservations

• Provide guidance on user accounts and library services

• Follow library operation processes and procedures

• May oversee library operations during opening or closing

• Assist Student Library Assistants (SLAs) with service questions and override permissions

• Address building concerns including, but not limited to, disruptive patron behavior or maintenance issues

• Assist others with technology, referring to PSU IT when necessary

• Answer general questions about the library and the Penn State Berks campus

• Assist users and colleagues with advanced requests and support services

• Refer in-depth questions to the library team and/or appropriate departments

• Retrieve and shelve materials correctly in a 68,000+ item collection

• Inform the library team of service concerns or suggestions

Looking for these qualifications:

• Customer service experience
• Non-students, students with experience supervising or working independently in a customer service setting, and current Student Library Assistants

• Ability to clearly communicate through face-to-face and written communication

• All members of the University Libraries community are responsible for, and expected to, exemplify and promote civility by following the University Libraries Civility Statement and Guidelines.

What We Can Offer:

• A supportive team to assist, train, and mentor you

• Reasonable accommodations

• Opportunities to work with Thun team members on special projects

• A starting rate of $15.00 per hour

To apply for this position, please submit:

• Cover letter explaining why this opportunity is an ideal position for you

• Resume

• Morning, evening, and weekend availability during open hours (M-F 8:30am - 9pm and Sunday 2pm - 6pm)

Applications will be reviewed beginning August 3, and interviews will be conducted through the end of September. If you have any questions, please contact Melissa Millar, Library Services Manager, at muf107@psu.edu.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
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