Library Customer Service Jobs in California (NOW HIRING)

The City of Santa Clarita is currently recruiting for multiple part-time, temporary, seasonal (PTS) Library Aide I and Library Aide II positions in the Public Library division of the Human Resources and Library Services department. These positions assist in providing library patrons with a variety of public library programs and services.

Library Aide Is may work up to 19 hours per week, and Library Aide IIs may work up to 27 hours per week. Branch placement and schedules are developed based on the needs of each library branch. This position requires the ability to work evenings and weekends, with shifts varying Monday – Sunday from 8:30 a.m. – 8:30 p.m.

Library Aide I

$18.78 - $19.92 per hour

Duties and Responsibilities

• Shelves library materials in proper order and location; sorts and maintains books on shelves, unpacks boxes, assists with processing of materials, and sorts donations

• Maintains the overall clean and professional environment of the library with shelf reading and blocking of collections

• Processes incoming materials including books, CDs, and DVDs through transit, bins, and book drop, and correctly sorts items from bin to cart. Inspects items for damage.

• Assists with the organization, set-up, and clean-up of library facilities for library special programs; gathers needed supplies for programs, monitors larger-scale programs, and directs customers to appropriate program locations

• Identifies and processes lists of items missing, claims returned, in transit, and hold requests

• Provides customer service, including greeting customers and answering basic inquiries regarding library hours, general location of library resources, and routine information about programs and services

• Routes incoming phone calls to the appropriate staff or area

• Addresses issues and concerns with patrons as they arise

• Assists in the opening and closing of the library

• Performs related duties as directed by a Library Assistant, Librarian, Circulation Supervisor, Senior Librarian, and/or Library Administrator

Education and Experience

• High school diploma/ GED equivalent

• Bilingual in English/Spanish is highly desirable

• Experience working or volunteering in a library or similar environment is highly desirable

• Any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered

Library Aide II

$20.19 - $21.42 per hour

Library Aide II includes all the responsibilities of the Library Aide I, in addition to the following:

Duties and Responsibilities

• Assists patrons at the circulation desk and addresses issues and concerns with patrons as they arise; checks materials in and out; registers patrons and issues library cards; creates and maintains patrons' records; processes overdue library materials and resolves problems regarding fines and overdue, lost, or damaged materials; claims returned items; receives and prepares receipts for money received; logs patrons using the computer terminal

• Assists patrons by locating books, finding reference materials utilizing online reference services, providing information regarding programs or general information, and answering simple reference questions

• Processes customer payments by accurately operating a cash drawer to handle money and preparing receipts for money received

• Assists with receiving, processing, and filing transited locker hold items including basic troubleshooting; maintains items returned to the library that belong to other institutions

• Collects door count and enters data into tracking system; reconciles counting of money by acting as a second counter at cash drawer; cleans items on tables; closes blinds; turns on and off computers; operates digital signage; monitors doorways during closing procedures to ensure no customer enter the building and the remaining customers exit the building; resetting the library for the next day's operations; and other operational duties as assigned.

• Acts as a liaison to full-time employees by referring the more difficult customer questions and concerns to full-time library employees to address and resolve

• Oversees library building for short periods of time during regular staff meetings and trainings

• Maintains program calendar and site reservations

Education and Experience

• High school diploma/GED equivalent

• Minimum one year of experience providing customer service

• Bilingual in English/Spanish is highly desirable

• Experience working or volunteering in a library or similar environment is highly desirable

• Any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered