Library Customer Service Jobs in California (NOW HIRING)

The City of Santa Clarita is currently recruiting for multiple part-time, temporary, seasonal (PTS) Library Aide I and Library Aide II positions in the Public Library division of the Human Resources and Library Services department. These positions assist in providing library patrons with a variety of public library programs and services.

Library Aide Is may work up to 19 hours per week, and Library Aide IIs may work up to 27 hours per week. Branch placement and schedules are developed based on the needs of each library branch. This position requires the ability to work evenings and weekends, with shifts varying Monday – Sunday from 8:30 a.m. – 8:30 p.m.

$18.78 - $19.92 per hour

• Shelves library materials in proper order and location; sorts and maintains books on shelves, unpacks boxes, assists with processing of materials, and sorts donations

• Maintains the overall clean and professional environment of the library with shelf reading and blocking of collections

• Processes incoming materials including books, CDs, and DVDs through transit, bins, and book drop, and correctly sorts items from bin to cart. Inspects items for damage.

• Assists with the organization, set-up, and clean-up of library facilities for library special programs; gathers needed supplies for programs, monitors larger-scale programs, and directs customers to appropriate program locations

• Identifies and processes lists of items missing, claims returned, in transit, and hold requests

• Provides customer service, including greeting customers and answering basic inquiries regarding library hours, general location of library resources, and routine information about programs and services

• Routes incoming phone calls to the appropriate staff or area

• Addresses issues and concerns with patrons as they arise

• Assists in the opening and closing of the library

• Performs related duties as directed by a Library Assistant, Librarian, Circulation Supervisor, Senior Librarian, and/or Library Administrator

• High school diploma/ GED equivalent

• Bilingual in English/Spanish is highly desirable

• Experience working or volunteering in a library or similar environment is highly desirable

• Any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered

$20.19 - $21.42 per hour

• Assists patrons at the circulation desk and addresses issues and concerns with patrons as they arise; checks materials in and out; registers patrons and issues library cards; creates and maintains patrons' records; processes overdue library materials and resolves problems regarding fines and overdue, lost, or damaged materials; claims returned items; receives and prepares receipts for money received; logs patrons using the computer terminal

• Assists patrons by locating books, finding reference materials utilizing online reference services, providing information regarding programs or general information, and answering simple reference questions

• Processes customer payments by accurately operating a cash drawer to handle money and preparing receipts for money received

• Assists with receiving, processing, and filing transited locker hold items including basic troubleshooting; maintains items returned to the library that belong to other institutions

• Collects door count and enters data into tracking system; reconciles counting of money by acting as a second counter at cash drawer; cleans items on tables; closes blinds; turns on and off computers; operates digital signage; monitors doorways during closing procedures to ensure no customer enter the building and the remaining customers exit the building; resetting the library for the next day's operations; and other operational duties as assigned.

• Acts as a liaison to full-time employees by referring the more difficult customer questions and concerns to full-time library employees to address and resolve

• Oversees library building for short periods of time during regular staff meetings and trainings

• Maintains program calendar and site reservations

• High school diploma/GED equivalent

• Minimum one year of experience providing customer service

• Bilingual in English/Spanish is highly desirable

• Experience working or volunteering in a library or similar environment is highly desirable

• Any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered

• Knowledge of, or ability to learn basic library services, practices, and terminology; library equipment and resources, including a personal computer and common reference tools; and the ability to perform a variety of clerical and administrative functions in support of library operations.

• Knowledge of methods and techniques of proper public desk and phone etiquette; English usage, spelling, grammar, and punctuation

• Strong customer service skills and the ability to work tactfully and professionally with customers at the front counter and on the phone

• Knowledge of basic computer applications such as Microsoft Word, Excel, Outlook, spreadsheets, and databases

• Strong work ethic and the ability to behave ethically and professionally, and exercise discretion and sound judgment

• Ability to learn the organization, operation, and services of the library and outside agencies as necessary to assume assigned responsibilities

• Strong team player and the ability to work both independently and as part of a work group

• Strong interpersonal skills and the ability to handle challenging customer service situations in addition to establishing and maintaining effective working relationships

• Strong communication skills and the ability to provide instructions to customers on how to find library materials and operate computer equipment, both verbally and in writing

• Strong file management skills and the ability to develop and maintain accurate records and filing systems

• Ability to make sound decisions within established guidelines and be a creative problem solver

• Ability to observe safety principles and work in a safe manner

• Ability to work effectively with persons from diverse social, cultural, and economic backgrounds.

• The ability to be self-motivated and to work both independently and as part of a cohesive work team

• Knowledge of library operations related to circulation and the ability to effectively answer general library reference questions of customers

• Strong fiscal management skills and the ability to accurately operate a till drawer and perform money handling functions

• Ability to lift, drag, and push book crates and boxes weighing up to 25 pounds

APPLICATION DEADLINE: Thursday, August 27, 2026, 12:00 p.m. (Noon)

An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.

All offers of employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees.

As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency (in accordance with Government Code §§ 3100-3109). Before entering upon the duties of employment, all public employees, except those excluded by law, take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.

In addition, part-time, temporary, and seasonal (PTS) employees may be required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment.

This is not a designated Retired Annuitant position. If you are a California Public Employees Retirement System (CalPERS) retiree, you may be required to reinstate into CalPERS.

Part-time, temporary, and seasonal (PTS) workers are at-will. Generally, PTS employees are limited to no more than 999 hours per fiscal year

The City of Santa Clarita is an Equal Opportunity Employer