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Library Customer Service Assistant Jobs in Orem, UT

Library Circulation Page Job Posting Closing Date: 08/18 The Circulation Division of the Provo City ... Three (3) months of customer service experience OR the ability to follow directions, and interact ...

New

Library Circulation Page Job Posting Closing Date: 08/18 The Circulation Division of the Provo City ... Three (3) months of customer service experience OR the ability to follow directions, and interact ...

New

Food Service Assistant

Spanish Fork, UT · On-site

$13.50 - $17.25/hr

Welcome students into the cafeteria and assist them during meal service. * Help younger students ... Positive attitude and excellent customer service skills * Commitment to maintaining a clean, safe ...

EL Service Assistant

Orem, UT · On-site

$10.75 - $14.50/hr

Shift Leader / Assistant Manager / General Manager Job Overview The Service Assistant is ... Strong customer service and communication skills. * Ability to follow food safety and sanitation ...

EL Service Assistant

Lehi, UT · On-site

$11.75 - $15.75/hr

Shift Leader / Assistant Manager / General Manager Job Overview The Service Assistant is ... Strong customer service and communication skills. * Ability to follow food safety and sanitation ...

EL Service Assistant

Sandy, UT · On-site

$12 - $16/hr

Shift Leader / Assistant Manager / General Manager Job Overview The Service Assistant is ... Strong customer service and communication skills. * Ability to follow food safety and sanitation ...

Customer Service

Lehi, UT · On-site

$17/hr

Customer Service Job Summary: We are looking for a friendly and dependable Customer Service ... Pay Rate: $17/hour Shift: 8am-4:30pm Responsibilities: * Assist customers by phone, email, or in ...

Customer Service Specialist

South Jordan, UT · On-site

$16.25 - $21.25/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

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Library Customer Service Assistant information

See Orem, UT salary details

$10

$17

$24

How much do library customer service assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for library customer service assistant in Orem, UT is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.86 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are popular job titles related to Library Customer Service Assistant jobs in Orem, UT?

For Library Customer Service Assistant jobs in Orem, UT, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Orem, UT look for?

The top searched job categories for Library Customer Service Assistant jobs in Orem, UT are:

Customer Service Specialist - Multiple Locations

Salt Lake County

Sandy, UT

$16.25 - $21.50/hr

Part-time

Posted 3 days ago

New


Salt Lake County rating

7.3

Company rating: 7.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

594th of 846 rated public administrative organizations


Job description

Job Summary

JOB SUMMARY

Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries, and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.

MINIMUM QUALIFICATIONS

One (1) year of direct customer service experience.

Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date.

Due to the nature of this position, the successful applicant must pass a required pre-employment background check.

ESSENTIAL FUNCTIONS

Provides public service at the Circulation Desk in person and on the phone. Collects payments for fines, fees, book sale items, and supplies. Resolves customer account problems. Waives or negotiates payment of charges, as appropriate. Checks library materials in/out, places holds, renews items, searches for and retrieves materials. Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions. Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards. Provides information about borrowing policies, library services, and programs, etc. Fills and processes hold requests. Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.) Assists with technology troubleshooting, both for patrons and with in-house computers and machines as needed. Performs assigned support tasks, sorting, shelving, and other clerical duties.KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

Knowledge of:

Basic library processes Basic cash handling procedures General office methods and procedures

Skills and Abilities to:

Perform data entry/keyboarding Operate a PC and other library equipment Problem solving and conflict resolution Use software programs Perform alphabetic and numeric sorting and shelving Read, write, and communicate in English Deal tactfully and courteously with the general public Concentrate and accomplish detail-oriented tasks Organize workloads and prioritize tasks to adhere to deadlines Respond quickly to changing priorities

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed primarily indoors, with occasional exposure to outdoor weather conditions when emptying book drops. Significant standing and walking, repetitive movements, ability to bend, kneel, stoop, reach, lift up to 30 pounds, and push/pull a loaded shelving cart weighing up to 150 pounds.

IMPORTANT INFORMATION REGARDING THIS POSITION

Work schedules include day, evening, and alternate Friday/Saturday shifts.

Minimum Qualifications

We are hiring one (1) 20 hr/week Customer Service Specialist at each of the following locations. 

  • Millcreek Library
  • Sandy Library
Employment Type: PART_TIME

What Salt Lake County employees say

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