Library Customer Service Assistant Jobs in Kalispell, MT

Salary: $53,398.80 - $76,299.60 Annually
Location : Whitefish City Hall, 418 E. Second Street, Whitefish, MT
Job Type: Part-Time
Job Number: 2026-0021
Department: Library
Opening Date: 08/19/2026
Closing Date: 9/18/2026 5:00 PM Mountain
General Purpose
The City of Whitefish is actively recruiting for a part-time exempt Assistant Library Director to join the Whitefish Public Library. We welcome your inquiries and encourage you to apply! If you have a passion for serving the public sector, this may be the perfect fit for you.
One of the fastest growing cities in Montana, Whitefish is consistently rated one of the best small towns in America and was named one of the top 25 ski towns in the world by National Geographic. It is located on the shores of Whitefish Lake and the base of Big Mountain - home to Whitefish Mountain Resort. Whitefish also boasts over 36 miles of natural surface single-track mountain biking and hiking trails with 10 trailheads, golfing, world class dining, two professional live theater companies, and is only thirty minutes from Glacier National Park.
This position is part-time and will be working 30 hours per week.
Benefits of working for the City of Whitefish include:

• Health, Dental, Orthodontic, and Vision Insurance - Employer/employee contribution to monthly premium will be at a prorated amount based on hours worked
• Generous employer contribution toward Health Savings Accounts (HSA) for those who choose the High Deductible Health Plan (HDHP) -
• Free annual biometric screening - Employee and spouse/partner can earn up to $200 incentive for participation
• City Wellness Program - City pays $30 per month to employees to use toward wellness
• Corporate rate membership to The Wave health club (billed to City and deducted through payroll)
• Montana Public Employees Retirement System (PERS) - includes employer and employee contributions
• 15 days of paid vacation earned per year (prorated based on hours worked)
• 12 days of paid sick leave earned per year (prorated based on hours worked)
• 12.5 paid holidays per year (prorated based on hours worked)
• One paid personal day per year (prorated based on hours worked)
• $25,000 employer paid Life and Accidental Death & Dismemberment Life Insurance Policy for employee and $5,000 for spouse/dependents. Voluntary life is available to employee, spouse/partner, and dependents, monthly premium paid by employee.
• 125 Cafeteria Plans - Optional Pre-Tax Flexible Spending Account (FSA) and Dependent Care Account (DCA)
• Free Employee Assistance Program - 6 free counseling sessions per issue, per person in household
• Optional Deferred Compensation Plan (457) - Pretax and Roth Available
• Optional Aflac Plans including Accident, Short-Term Disability, Cancer, Hospital and Critical Illness
• May be eligible for Public Service Student Loan Forgiveness under the Public Service Loan Forgiveness Plan (PSLF) - click to learn more and to understand your eligibility
• City paid continuing education, training and development (as approved by supervisor and City Manager)
• FMLA - up to 12 weeks of unpaid, job-protected leave per year (rolling calendar year) available after working 1250 hours within previous 12 months and employed for 12 months for qualifying events. Accrued leave utilized concurrently.
• Bereavement Leave - up to 5 paid days off for death of immediate family member
• Jury & Witness Duty Leave
• Military Leave
• 15% -20% discount on Verizon voice plans and select data plans
• T-Mobile exclusive offers with Work Perks - 15% off the Go5G Plus or Go5G Next rate plans
• AT&T discounts also available
• Parks & Recreation After School and Summer Day Camp services provided at no cost to employees
• Whitefish Workforce Assistance Program - designed to help full-time, part-time and seasonal equivalent employees to successfully live and work in the Whitefish area by providing rental assistance - click to learn more and understand your eligibility.

APPLY BY: It is in your best interest to submit your online application, resume, and cover letter by the Priority Deadline, September 9, 2026, 5:00 pm. For assistance with online application process, please contact the Human Resources Department at 406-863-2464 or email
EOE-AA-M/F-VET-DISABILITY
GENERAL PURPOSE
Under direction from Whitefish Community Library Director, assists the Director in implementing the activities and operations of the Whitefish Community Library. Must work with Whitefish Community Library management and staff, City officials and employees, and the public with discretion and diplomacy.
SUPERVISION RECEIVED
Under the direct supervision of the Library Director
SUPERVISION EXERCISED
Provides supervision of staff and volunteers as directed by the Library Director.
Job Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by the Assistant Library Director. The following duties are typical for this classification and are not to be construed as exclusive or all-inclusive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be required and assigned.
This position serves an important role in the operations of the City and requires a consistent and dependable presence during assigned hours of work. It is expected that every employee should be on time, fully prepared, every day that the employee is scheduled to work.
When assigned, serves as Interim Library Director, in their absence.
Assists in training and oversight of library staff and volunteers as directed by the Library Director, the selection, accumulation, circulation and cataloguing of library materials; the registration of library patrons; the furnishing of information to library users; and oversight of the library building maintenance, repairs, and cleaning.
Orders Library supplies on an as needed basis.
Prepares billing, assists with budget preparation, and assists with facilities oversight.
Prepares schedules to assure adequate coverage of circulation desk, programming, and off-desk assignments of staff.
Collect and record statistics to fulfill the requirements of Montana State Library, City of Whitefish, and the Library.
Writes and administers grants and manage grant budgets including preparing and final reports.
Maintains the Collection using Montana Shared Catalog analytics to access reports, supervise weeding projects, ordering materials, incorporating patron needs and requests. Connects with patrons for recommendations on materials.
Plans, implements, and evaluates programming to meet the needs and interests of community members. Connects with patrons for recommendations on programs. Serves as main point of contact for adult programming.
Promotes and publicizes adult services by developing and editing the library's monthly newsletter, and contacting other promotional outlets, such as local newspapers and radio stations.
Collaborates with other community organizations to develop special events and programs.
Demonstrates advanced communication / customer service skills with library users of all ages in person, by phone, via email, or other technology.
Uses Integrated Library System (ILS) to perform maintenance of patron accounts, maintenance of library collection, location and movement of library materials.
Assists library patrons in locating materials and provides information on library events, services, policies, and procedures.
Assists library patrons in how to use the Montana Shared Catalog to locate materials and for the online features of their library account.
Practices confidentiality regarding library visitors and patron accounts.
Processes library card applications and issues library cards.
Assists library patrons in proper use of library computers and other equipment (computers, scanner, printing, microfilm reader, fax) including minor technical support.
Prepares outgoing materials for shipments and processes incoming materials for patron distribution.
Operates cash register and processes cash transactions.
Other duties may be required and assigned.
PERIPHERAL DUTIES
Represents the Library in city and county-wide committees as assigned.
Administers the Library website; reconciles Montana Shared Catalog reports; proctors exams; provides troubleshooting on PCs, tablets, smartphones and printers;
remains flexible and positive in an environment of constant change.
Desired Minimum Qualifications
Education and Experience:
(A) Bachelor's degree from an accredited four-year college or university.
(B) One to three years relevant work experience, MLS preferred.
(C) Proven experience working in a fast-paced environment requiring excellent customer service skills.
(D) Proven experience with Integrated Library Systems (ILS), Content Management Systems, social media, and newsletters.
(E) Experience with online promotional software such as Canva, MailChimp, and Eventbrite.
(F) Experience with downloadable books, e-readers, tablets, and smartphones.
(G) Experience with SirsiDynix, OCLC, OverDrive and/or Libby preferred.
(H) Any equivalent combination of education, experience, and training which indicates possession of the knowledge, skills, and abilities listed.
Necessary Knowledge, Skills and Abilities:
1. Advanced competency in Microsoft 365 including Word and Excel, Outlook and Windows Operating System.
2 Strong instructional skills (planning and delivery) and ability to work with people possessing a wide range of technical know-how.
3. Enrollment in the Montana State Library certification program will be required.
4. Ability to learn new versions of technology as they become available.
5. Excellent communication skills in person and in writing.
SPECIAL REQUIREMENTS
A valid state driver's license or ability to obtain one within thirty days of employment.
Certification through the State of Montana Certification Program for Library Directors, Staff and Trustees.
Supplemental Information
TOOLS AND EQUIPMENT USED
Personal computer, including word processing and spreadsheet software; networked computer system; 10-key calculator; phone; copy machine; fax machine; microfilm/microfiche reader, library scanning machine, and any electronic device related to the library.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk, move self, sit and bend at the knees and waist, transport, lift, move, and push heavy items; move between book stacks, cases and racks; reach with hands and arms; occasionally required to climb or balance; stoop, kneel, crouch, or crawl; move into and out of vehicles and other transportation; communicate by talking and through the use of electronic devices; use hands to finger, handle, or feel objects, tools, or controls; identify all print and numbers; travel, occasionally overnight travel.
The employee must frequently lift and/or move up to 25 pounds, occasionally lift, move, transport up to 50 pounds with or without assistance or lift assist equipment. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The working environment is usually quiet in a professional library setting.
SELECTION GUIDELINES
Formal application, rating of education and experience; oral interview and reference and background check; and job-related tests may be required.
The duties above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Whitefish is an Equal Opportunity Employer. In compliance with the American with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The City of Whitefish does not discriminate on the basis of disability, race, color, religion, creed, political idea, sex, age, marital status, physical or mental disability, national origin, sexual orientation, or gender identity and/or expression in its hiring or employment practices.
All benefits for part-time employees are at a prorated amount. The City of Whitefish provides an exceptional benefit package which includes medical, dental, vision, wellness, life insurance, holidays, vacation, sick leave, personal day, retirement, optional 457 and FSA 125 plans.