ZipRecruiter

Log In

1

Library Customer Service Assistant Jobs in Frederick, MD

Specialty

Printing Customer Service Assistant

Charles Town, WV · On-site

$15.25 - $20.75/hr

J Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people bring their ideas to life? Our printing company is looking for a Customer Service Representative ...

Specialty

Printing Customer Service Assistant

Charles Town, WV · On-site

$15.25 - $20.75/hr

J Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people bring their ideas to life? Our printing company is looking for a Customer Service Representative ...

GovernmentJobs.com

Library Page, Grade S2

Rockville, MD

$18.15/hr

... customers. Approximately 500 engaged and passionate staff provide services in 21 library locations ... and in community engagement using direct outreach and virtual assistance. MCPL is an open, inviting ...

Montgomery County, MD

Library Page, Grade S2

Rockville, MD · On-site

$37K/yr

... customers. Approximately 500 engaged and passionate staff provide services in 21 library locations ... and in community engagement using direct outreach and virtual assistance. MCPL is an open, inviting ...

IHOP

Service Assistant

Leesburg, VA · On-site

$15.25 - $20.25/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Frederick, MD · On-site

$15 - $20/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Westminster, MD · On-site

$14.50 - $19.25/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Mount Airy, MD · On-site

$14.50 - $19.25/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Frederick, MD · On-site

$15 - $20/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Charles Town, WV · On-site

$14.25 - $19/hr

Service Assistant IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Sykesville, MD · On-site

$14.75 - $19.75/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

next page

Showing results 1-20

All JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Frederick, MD

Library Customer Service Assistant information

See Frederick, MD salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for library customer service assistant in Frederick, MD is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.69 per hour, depending on experience, location, and employer.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a library assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a library assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so volunteering or applying for entry-level positions can be a good starting point. Having basic computer skills and a positive attitude can also improve your chances of being hired.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What work does a library assistant do?

A library customer service assistant helps patrons find and check out books, manages library materials, and provides information about library services. They often assist with organizing collections, maintaining the library environment, and using library technology such as catalog systems. Good communication skills and familiarity with library software are important for this role.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library assistant do?

A library customer service assistant helps visitors locate and check out books and other materials, answers questions, and provides information about library services. They may also assist with organizing materials, managing overdue items, and maintaining the library environment, often using library management software. Strong communication skills and attention to detail are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Frederick, MD? For Library Customer Service Assistant jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Frederick, MD look for? The top searched job categories for Library Customer Service Assistant jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Library Customer Service Assistant jobs? Cities near Frederick, MD with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Service Year Option - Library Assistant

Service Year Option - Library Assistant

Meritus Medical Center

Hagerstown, MD • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Meritus Health rating

6.8

Company rating: 6.8 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

485th of 872 rated healthcare providers

Job description

Job Summary

The Library Assistant supports the daily operations of the library by helping patrons access resources, organizing materials, and maintaining library systems. This role provides both customer service and administrative support to ensure the library remains organized, accessible, and welcoming to all visitors.

Minimum Qualifications

  • Education: High school diploma or equivalent required; 
  • Maryland resident
  • Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
  • Experience:
    • Previous experience in a library, school, or customer service environment preferred
  • Licensure/Certification: None required
  • Skills & Abilities:
    • Strong organizational and multitasking skills
    • Good communication and customer service skills
    • Basic computer proficiency (Microsoft Office, databases, email)
    • Ability to work independently and as part of a team
    • Attention to detail and accuracy in record keeping
    • Basic knowledge of library systems or classification methods preferred

What You’ll Do

  • Assist patrons in locating books, digital resources, and other materials
  • Check materials in and out using the library system
  • Shelve and organize books, magazines, and other materials
  • Process new materials, including labeling and catalog preparation
  • Maintain and update library records and databases
  • Answer basic reference questions and refer complex inquiries to librarians
  • Support library programs, events, and workshops
  • Help maintain a clean, safe, and welcoming environment
  • Monitor library spaces and ensure policies are followed
  • Perform administrative tasks such as filing, data entry, and inventory tracking

What the Job is Really Like

  • Work is a mix of customer interaction and behind-the-scenes organization
  • You’ll frequently switch between helping patrons and completing tasks like shelving or data entry
  • Some work can be repetitive (shelving, organizing) but requires strong attention to detail
  • You may need to enforce policies (noise levels, computer use), which can occasionally be uncomfortable
  • Busy periods may occur during programs, events, or peak library hours
  • The role requires both independence and teamwork throughout the day

Work Environment & Demands

  • Library setting with frequent public interaction
  • Regular standing, walking, and shelving of materials
  • Occasional lifting and carrying of books or materials
  • Use of computers and library systems throughout the day
  • May include evening or weekend shifts depending on library hours

What Success Looks Like

  • Patrons receive helpful, friendly, and efficient service
  • Library materials are accurately organized and easy to locate
  • Records and systems are maintained with a high level of accuracy
  • The library environment remains clean, safe, and welcoming
  • You effectively balance customer service with operational tasks
  • You contribute positively to the overall library experience for visitors

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help. 

What Meritus Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply