... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
Quick apply
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
Customer Services Assistant- Nichols Library
Naperville, IL · On-site
$18.65/hr
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
Quick apply
Customer Services Assistant- Nichols Library
Naperville, IL · On-site
$18.65/hr
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
Customer Services Assistant-95th Street Library
Naperville, IL · On-site
$18.65/hr
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
Quick apply
Customer Services Assistant-95th Street Library
Naperville, IL · On-site
$18.65/hr
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
Quick apply
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
Customer Services Assistant-95th Street Library
Naperville, IL · On-site
$18.65/hr
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
Customer Services Assistant-95th Street Library
Naperville, IL · On-site
$18.65/hr
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
... Assistant assists customers at the public desk in all areas of Library services, providing ... Provides quality customer service and collaborates with staff to resolve circulation related issues.
Assists with circulation procedures, including checking in and out materials, issuing library cards, processing holds, and generating reports. Assist and advise customers with their use of library ...
Assists with circulation procedures, including checking in and out materials, issuing library cards, processing holds, and generating reports. Assist and advise customers with their use of library ...
... circulation reports, technical work orders, etc.Inform staff of new professional resources that ... Assist students and staff in the use and production of supplementary teaching/learning materials.
... circulation reports, technical work orders, etc.Inform staff of new professional resources that ... Assist students and staff in the use and production of supplementary teaching/learning materials.
(Lake Park and Lincoln) Library Paraeducator
Wheaton, IL · On-site
$18/hr
Performs circulation tasks including check-ins and outs, overdue book lists, reserve and new books ... ) * Assist with non-instructional activities * Escort students from busses or cars at the start of ...
(Lake Park and Lincoln) Library Paraeducator
Wheaton, IL · On-site
$18/hr
Performs circulation tasks including check-ins and outs, overdue book lists, reserve and new books ... ) * Assist with non-instructional activities * Escort students from busses or cars at the start of ...
(Lake Park and Lincoln) Library Paraeducator
Addison, IL · On-site
$18/hr
Performs circulation tasks including check-ins and outs, overdue book lists, reserve and new books ... ) * Assist with non-instructional activities * Escort students from busses or cars at the start of ...
(Lake Park and Lincoln) Library Paraeducator
Addison, IL · On-site
$18/hr
Performs circulation tasks including check-ins and outs, overdue book lists, reserve and new books ... ) * Assist with non-instructional activities * Escort students from busses or cars at the start of ...
Paraprofessional - Library Media Center
Chicago, IL · On-site
$50K/yr
Operates the circulation desk and keeps complete circulation files. Operates equipment and ... Trains and supervises student media assistants. Assists in preparing and maintaining special ...
Paraprofessional - Library Media Center
Chicago, IL · On-site
$50K/yr
Operates the circulation desk and keeps complete circulation files. Operates equipment and ... Trains and supervises student media assistants. Assists in preparing and maintaining special ...
Access Services Librarian
Chicago, IL · On-site
$73K - $78K/yr
... Assistant Professor Title Access Services Librarian Salary Annual Salary: $73,000 to $78,000 ... Library and Information Science professionals who are interested in working in a user-focused ...
Access Services Librarian
Chicago, IL · On-site
$73K - $78K/yr
... Assistant Professor Title Access Services Librarian Salary Annual Salary: $73,000 to $78,000 ... Library and Information Science professionals who are interested in working in a user-focused ...
Library Circulation Assistant information
See Romeoville, IL salary details
$7.60 - $9.20
4% of jobs
$9.20 - $10.81
7% of jobs
$10.81 - $12.41
13% of jobs
$12.61 is the 25th percentile. Wages below this are outliers.
$12.41 - $14.02
8% of jobs
$14.02 - $15.62
5% of jobs
The median wage is $16.54 / hr.
$15.62 - $17.22
22% of jobs
$18.32 is the 75th percentile. Wages above this are outliers.
$17.22 - $18.83
23% of jobs
$18.83 - $20.43
8% of jobs
$20.43 - $22.04
1% of jobs
$22.04 - $23.64
3% of jobs
$23.64 - $25.24
5% of jobs
$7
$16
$25
How much do library circulation assistant jobs pay per hour?
What is the difference between Library Circulation Assistant vs Library Clerk?
| Aspect | Library Circulation Assistant | Library Clerk |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some positions may prefer library experience | High school diploma or equivalent; minimal certification needed |
| Work Environment | Public library, school library, or academic library setting | Public or academic library, often in customer service roles |
| Job Responsibilities | Checking out/in materials, managing holds, assisting patrons with library systems | Checking out materials, managing returns, assisting with basic library tasks |
| Common Usage | Often used interchangeably in job postings and industry | Similar roles, sometimes used in different regions or institutions |
Both roles involve assisting with library operations and customer service, with slight variations in responsibilities and terminology. The Library Circulation Assistant typically has a broader scope in managing circulation systems, while the Library Clerk may focus more on basic check-out and returns. Both positions require similar credentials and work environments, making them closely related in the library industry.
What is a library circulation assistant?
What are some common challenges faced by library circulation assistants, and how can they be managed effectively?
What are the key skills and qualifications needed to thrive as a library circulation assistant, and why are they important?
What does a library circulation assistant do?
A library circulation assistant provides basic support to the circulation clerk, other library staff, and patrons. Your daily responsibilities involve maintaining circulation and the circulation desk, returning books and reference materials to the shelves, shelf maintenance as necessary, and clerical functions like data entry. Additional duties include checking books, magazines, and other library materials in and out, inputting data, and assisting patrons in person and over the phone. You are responsible for referring in-depth research requests to librarians.

$18.65/hr
Full-time
Retirement, PTO
Re-posted 13 days ago
Job description
POSITION SUMMARY
The Customer Services Assistant assists customers at the public desk in all areas of Library services, providing consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.
RESPONSIBILITIES
- Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
- Performs customer service activities for thelibrary,includingissuance oflibrary cards,processesand routesmaterials,collectsfees,processesLibrary's&LINKinexpiredHolds,andshelf reads.
- Responds to customer requests promptly and courteouslyreferring difficult or unusual requests to the appropriate Librarystaffwithdiscretion.
- Assistscustomerswith use ofLibrary equipment, print resources, technology,and online resources.
- Troubleshoots basic problems with self-check machines, phones, and otherdepartmental equipment.
- Ensures the quality of the collection material by reviewing materials, processing lostmaterialand routing damaged items to theappropriate department.
- Facilitates communication concerning building issues with the FacilitiesDepartment and Library management.
- Answers and responds tophoneinquiriesand/orroutescallstoappropriate department.
- Processesand completescurbside service.
- Processes Inter-Library Loan(ILL)items and communicates with ILL customers.
- Inspects and recordssafetyof credit card machines, according to PCI guidelines.
- Handlesand recordslost and found materials according to guidelines.
- Makes announcements over the public address system as needed.
- Acceptsand reviewsused material donations, accordingto guidelines.Maintains Used Book Sale section.
- Collaborates on programs/projects withother staff,occasionally at other locations.
- Assistswithpaging list fulfillment, including pulling, processing,and shelvingHolds.
- Monitors andmaintainsorder in the public areas to ensure a welcoming environment forcustomers.
- Assistsand completesdepartmentalstatistics and reports.
- Attends andassistswithOutreach Library events.
- May periodically serve as PersonInCharge (PIC), providing support for employees, customers, and facility issues.
- Attends professional development opportunities.
KNOWLEDGE/SKILLS/ABILITIES
- Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.
- Demonstrates exceptional customer service, providing qualityassistanceto vendors,customersand staff.
- Keeps current in relevant technology, uses computer software programs such as Microsoft Office andOutlookand common office equipment to complete tasks/assignments.
- Usesproblem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.
- Uses computer software and common office equipment to complete tasks, keeps current with relevant technology.
- Service oriented, provides quality customerassistance;establishesand maintains effective relationships with customers and staff.
- Maintains confidentiality,professionalism,anddiscretionin situations.
- Possesses strong technical skills. Familiar with a range of hardware and software technologies.
- Strong organizational and time management abilities. Complete assignments and projectsin a timely manner.
- Demonstratesappropriatemoneymanagementresponsibilities.
- Responsive to change anddemonstratesadaptability.
- Takesresponsibility for consistent completion and follow-up on all tasks.
- Maintains a positive approachwhiletaskingin adverse situations.
- Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.
EDUCATION/EXPERIENCE/QUALIFICATIONS
- Highschooldiploma or equivalent.
- Minimumtwoyearsof customer serviceexperience.
- Bilingualproficiencya plus.
PHYSICAL DEMANDS/WORK ENVIRONMENT
- Communicate with staff and customers in person, via emailand over the phone.
- May require either being in a stationary position or moving about for prolonged periods.
- Moves equipment or library materials weighing up to 35 lbs.
- Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.
BENEFITS
The benefits for this position include:
- Annual Vacation Accrual: 2 weeks per year
- Holidays: 7 days per year
- Annual Sick Accrual: 12 days per year
- Up to 5 Personal Days per calendar year prorated based on the hire date
- Illinois Municipal Retirement Fund (Pension Plan)
- 12 weeks paid parental leave
- Training and development opportunities
WORK SCHEDULE
Monday 1 - 5 p.m.
Tuesday 1 - 5 p.m.
Wednesday 5 - 9 p.m.
Thursday OFF
Friday 1 - 5 p.m.
1 Sat/mo. 1 - 5 p.m.
1 weekend/mo.
1 Friday 5 - 9 p.m.
1 Saturday 8:30 a.m. - 5 p.m.
&
1 Sunday 1 - 5 p.m.
To learn more about us, go tohttps://www.naperville-lib.org/jobsandDiversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)