Library Associate Jobs in Richmond, VA (NOW HIRING)

Introduction The PT Library Associate at the Atlee Branch of Pamunkey Regional Library plays an important role in delivering welcoming, responsive, and reliable library services to the community. This position serves as a key member of the frontline service team, assisting patrons with accessing materials, navigating library resources, and utilizing the many services offered by the library. Working in a busy public service environment, the PT Library Associate helps ensure that daily circulation operations run smoothly while supporting patrons with professionalism and care.

In addition to assisting the public, the role supports branch operations by helping coordinate workflows, maintaining organized service areas, and providing guidance to staff when needed. Through strong customer service, attention to detail, and collaboration with branch staff, the PT Library Associate helps create a positive and inclusive library experience for all visitors to the Atlee Library. About This Role The PT 20-hour Library Associate at the Atlee Branch serves as a key member of the library's frontline service team, helping ensure that patrons receive prompt, helpful, and welcoming assistance when visiting the library.

This role focuses on supporting daily circulation operations, assisting patrons with locating materials and using library resources, and helping maintain an organized and efficient public service environment. Library Associates work closely with both the Assistant Branch Manager and the Branch Manager and other branch staff to support the overall operation of the library. In addition to assisting patrons, this position helps manage circulation workflows, maintain library collections and service areas, and support administrative tasks that keep the branch running smoothly.

This role may also include supervising staff and assisting with branch operations when assigned, particularly during times when the Assistant Branch Manager, the Branch Manager, or other supervisory staff are unavailable. The Library Associate helps ensure the library continues to provide reliable service while maintaining a welcoming and respectful atmosphere for all community members. Success in this role requires strong customer service skills, the ability to manage multiple responsibilities in a fast-paced environment, and a commitment to supporting the mission of Pamunkey Regional Library by providing excellent service to the community.

Minimum Requirements High school diploma or equivalent required. Previous experience working with the public in a customer service environment is preferred. Library experience or experience in a public service setting such as retail, hospitality, education, or community services preferred.

Ability to regularly work evening and weekend hours as part of their regular schedule. Reliable transportation to and from work. Ability to stand for extended periods and lift or move library materials up to approximately 30 pounds.

Preferences Ability to provide friendly, professional, and helpful service to patrons of all ages and backgrounds. Strong interpersonal and communication skills. Ability to establish and maintain positive working relationships with coworkers and the public.

Ability to manage multiple tasks and responsibilities in a busy service environment. Computer skills and ability to learn library circulation systems and office software, and assist others with technology. Ability to follow policies and procedures while exercising sound judgment in assisting patrons.

Ability to assist with supervising staff and coordinating service desk operations when assigned. Pamunkey Regional Library is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Library will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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