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Job Information

Job Summary:

Reporting to the Director, Building Trades under limited supervision, the Temporary Campus Services Manager manages contracted services which include pest control, elevator maintenance and inspections, recycling and refuse collection, window washing, handheld radios, uniforms, and custodial services through vendors with 225+ outsourced FTEs. These activities include, negotiating service contracts, supervising exempt and union employees, managing operational budgets, scheduling and planning work, assuring quality of work, and effectively communicating and coordinating with customers, department managers, as well as Facilities Services staff.

Responsibilities:

• Manages the activity of contracted services. Responsible for monitoring, interpreting, and enforcing the terms and conditions of assigned contracts. Has frequent contact with service providers and clients and manages Service Level Agreements (SLA) with clients.

• First line management of contract services includes, but is not limited to: Meeting with key facility customers on a regular basis. Solicit customer feed back regarding delivery and quality of service. Serve as the primary contact between vendors and customers on a broad range of issues.Performing periodic inspections, both announced and unannounced. Oversee quality control/assurance. Compiling and disseminating reports of findings, corrective action and recommendations.
• Manage other related services, including: Entrance walk off mats cleaning and replacement. Coordinating with event planners and assist in scheduling contracted services for events across campus. Schedule project cleaning services.
• Manage exempt and union staff. Entails prioritizing and scheduling work assignments (daily management and long-range planning), inspecting work for quality and completion, and coordinating emergency and urgent work.
• Understand the administrative processes of good management including: (10%). Human Resources (mentoring and disciplinary practices; reviewing and approving timecards and paid time off; filing accident reports, organizing and directing continuous and consistent training programs for reporting staff, etc. Procurement and Inventory (ordering and stocking of services, materials, and equipment). Effectively using and supporting University policies and standard operating procedures. Developing and using performance measurement tools to improve processes.
• Effectively using computer technology (desk top applications, computerized maintenance management system, Financial Accounting System, etc.).
• Assists in the preparation and subsequent management of operating budgets, alterations and repair budgets, and capital budgets, where appropriate.
• Coordinating and cooperating with other Shops, Client Services Managers, and Project Management on multi-shop assignments and reviewing major renovation projects. Work with architects, contractors, and building users, when renovations or major systems repairs occur to ensure that this work is done in a safe and efficient manner.
• Effective and timely communication, whether verbal or written, with customers, vendors, and Facilities Services' staff.
• Must be able to respond to emergency calls at any hour of the day and must be willing to work long or irregular periods when needed.
• Works mostly independently to create and proactively maintain partnerships with clients, internal and third party service providers and other University partners in an assigned campus area.
• Proactively identifies substandard conditions and services and recommends corrective actions.
• Interprets needs and gaps in service to collaborate with and recommend appropriate services to colleagues and vendors.
• Other duties as assigned.

Competencies:

• Ability to read and interpret documents such as contracts, blueprints, safety rules, operating and maintenance instructions, and procedure manuals.
• Read and interpret the City of Chicago Building codes, International Building Codes, and OSHA requirements.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively in writing or speaking to customers, vendors, and employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure relevant to the job.
• Ability to calculate figures and amounts such as proportions percentages, area, circumference, and volume.

Additional Responsibilities

Education, Experience or Certifications:

Education:

• High School Diploma or GED equivalent from an accredited institution, required.
• Associate degree, preferred.

Experience:

• Minimum of six years related experience, required.
• Works mostly independently to create and proactively maintain partnerships with clients, internal and third party service providers and other University partners in an assigned campus area, preferred.
• Proactively identifies substandard conditions and services and recommends corrective actions, preferred.
• Interprets needs and gaps in service to collaborate with and recommend appropriate services to colleagues and vendors, preferred.

Certifications:

• Valid driver's license with the ability to pass a motor vehicle background check,required.

Technical Knowledge or Skills:

• Knowledge and understanding of modern maintenance management techniques.
• Strong comprehensive management skills and techniques.
• Strong planning and scheduling skills.
• Strong customer service orientation.
• Demonstrated oral and written communication skills with trades personnel, professionals, faculty, students, staff, and administrators.
• Demonstrated ability to produce quality work at a fast pace.
• Coordinate multiple tasks concurrently with excellent follow-up.
• Problem-solving and conflict resolution skills.
• The ability to think creatively while working independently with an attention to detail.
• Must complete Human Resources training classes, 5200 Series, and Stress Management within one year of hire.
• Maintains technical expertise by attending educational programs and reading technical publications.

Working Conditions and Physical Requirements:

• The requirement is mobility and agility necessary to climb stairs and ladders, capable of high-altitude work, capable of working in restricted spaces.
• Ability to move around campus to inspect buildings.
• The ability to work in extreme temperatures.
• Must have mechanical aptitude and manual dexterity and be physically capable of strenuous activity over extended periods of time.
• Keyboarding, stooping to reach files and light lifting.

Pay Rate:

• 46.47

Required Documents:

• Resume
• Cover Letter
• List of References

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Scheduled Weekly Hours

Drug Test Required

Health Screen Required

Motor Vehicle Record Inquiry Required

Pay Frequency

Pay Rate Type

FLSA Status

Pay Range

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Posting Statement

The University of Chicago is an equal employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.