Liberty Mutual Customer Service Remote Jobs in Maple Ridge, BC

Department: Operations

Location: Toronto, Calgary, Vancouver or Halifax

Reports to: Team Lead, Underwriting Support

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Competitive health & dental benefits plan

- Market-leading pension plan

- Competitive time off policy

- External education & tuition reimbursement programs

- Employee & Family Assistance Programs

- An opportunity to get involved and become a member of one of our national employee committees - social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity:

The Account Analyst is responsible for supporting the underwriting team in managing new and renewal business accounts. This role involves gathering and entering critical information into pricing models, conducting initial analyses of exposure, loss, and coverage, and ensuring timely and accurate processing throughout the policy lifecycle.

Duties and Responsibilities:

• Data Evaluation Support: Gather, organize, and enter data into pricing models for new  submissions and renewal accounts to assist in the data evaluation process.
• Analysis of Accounts: Perform preliminary analyses of exposure, loss, and coverage to assist underwriters in their decision-making processes.
• Workflow Management: Oversee the workflow for moderate to complex accounts from clearance through policy issuance, ensuring adherence to compliance guidelines and documentation standards.
• Service Coordination: Respond promptly to service requests, providing support to underwriters and agents/brokers to facilitate seamless communication and service delivery.
• Policy Processing: Process rating requests and issue policies, audits, endorsements, and cancellations for commercial lines of business in a timely and accurate manner.
• Adherence to Procedures: Follow standard operating procedures and detailed processing instructions to maintain quality control and compliance across all tasks.
• Collaboration: Work collaboratively with multiple profit centers and business partners to enhance service delivery and foster a team-oriented environment.

Skills & Qualifications:

• Post-secondary education (Bachelors, Diploma etc.) and/or at least 2 years of related work experience, ideally in insurance operations.
• Strong preference given to candidates with experience working with P&C or Specialty policies.
• Knowledge of the insurance industry is preferred and progress or interest in pursuing an industry recognized designation (i.e., CIP) is an asset.
• Strong written and verbal communication skills.
• Strong demonstrated proficiency in Microsoft Office Suite, specifically Word and Excel.
• Strong accuracy, attention to detail, and documentation skills.
• Ability to multi-task and prioritize various projects/assignments in a high-volume, fast-paced environment.

Liberty Mutual Canada is committed to pay transparency and fair, equitable hiring. For roles based in Ontario and British Columbia, we publish a Target Hiring Range in compliance with Ontario and British Columbia's Pay Transparency Acts.

This posting is for an active, current vacancy.

Target Hiring Range:

CAD $55,000 - $65,000 per year (base salary).

This range represents the expected annual base salary for this role. Final offers will be determined based on each candidate's qualifications, relevant experience, internal equity, and the needs of the role. The posted range does not include variable compensation (bonus), allowances, or benefits. We encourage all qualified candidates to apply. Offers above the published maximum may be approved with appropriate business authorization.

We will not request your salary history at any stage of the hiring process. We do not use AIbased screening tools in our hiring process. Candidates who complete an interview and remain under consideration may request, and will receive, feedback within 45 days.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.