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Level One Rope Access Jobs in San Juan, PR (NOW HIRING)

MY WIRELESS

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role ... System Access & User Support * Handle basic access requests such as password resets and access ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role ... System Access & User Support * Handle basic access requests such as password resets and access ...

Grupo Triple-S

Network Operations Analyst

Guaynabo, PR · On-site

This role focuses on evaluating provider network adequacy, access to care, utilization trends, and ... Designs and delivers executive-level dashboards and presentations that communicate key trends ...

Grupo Triple-S

Network Operations Analyst

Guaynabo, PR · On-site

We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid ... This role focuses on evaluating provider network adequacy, access to care, utilization trends, and ...

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All JobsLevel One Rope Access JobsLevel One Rope Access Jobs in San Juan, PR

Level One Rope Access information

See San Juan, PR salary details

$10

$53

$77

How much do level one rope access jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for level one rope access in San Juan, PR is $53.92, according to ZipRecruiter salary data. Most workers in this role earn between $42.21 and $67.40 per hour, depending on experience, location, and employer.

What is a level one rope access?

A Level One Rope Access job involves working at heights using specialized rope systems to perform inspections, maintenance, or construction tasks in difficult-to-reach areas. Level One is the entry-level certification under the Industrial Rope Access Trade Association (IRATA) or Society of Professional Rope Access Technicians (SPRAT). Workers are required to operate under the supervision of higher-level technicians and must follow strict safety protocols. This role is common in industries such as construction, oil and gas, and wind energy.

What are the typical daily responsibilities of a level one rope access technician?

As a Level One Rope Access technician, your day-to-day tasks usually involve assisting with the setup and inspection of rope access systems, performing hands-on work such as cleaning, inspection, or maintenance at heights, and following all safety protocols under the supervision of higher-level technicians. You'll collaborate closely with your team, participate in safety briefings, and help ensure all equipment is properly maintained and logged. While Level One techs focus mainly on executing assigned tasks, reliability and diligence are essential, as these roles form the foundation for more advanced positions in the rope access field. This entry-level role provides valuable on-the-job experience that can lead to higher certifications and greater responsibility over time.

What are the key skills and qualifications needed to thrive in the level one rope access position?

To thrive as a Level One Rope Access technician, you need a solid understanding of basic rope access techniques, physical fitness, and a minimum of IRATA or SPRAT Level 1 certification. Experience using personal protective equipment (PPE), rigging gear, and specialized safety systems is essential. Strong communication skills, attention to detail, and a commitment to teamwork set top candidates apart. These skills are vital because they ensure safety, compliance, and effective collaboration when working at heights or in challenging environments.

What job categories do people searching Level One Rope Access jobs in San Juan, PR look for?

The top searched job categories for Level One Rope Access jobs in San Juan, PR are:

Level One Rope Access jobs near you
Infographic showing various Level One Rope Access job openings in San Juan, PR as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $112,149 per year, or $53.9 per hour.

IT Specialist

MY WIRELESS

Guaynabo, PR • On-site

$12 - $16/hr

Full-time

Re-posted 2 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

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