Alexandria, VA · On-site
$46K - $55K/yr
... to the next level by working with a spectacular company? Position Overview The IT Support ... One to two years of work experience in a help desk setting. Are you ready to build a more vibrant ...
Alexandria, VA · On-site
$46K - $55K/yr
... to the next level by working with a spectacular company? Position Overview The IT Support ... One to two years of work experience in a help desk setting. Are you ready to build a more vibrant ...
Alexandria, VA · On-site
... to the next level by working with a spectacular company? Position Overview The IT Support ... One to two years of work experience in a help desk setting. Are you ready to build a more vibrant ...
Alexandria, VA · On-site
... to the next level by working with a spectacular company? Position Overview The IT Support ... One to two years of work experience in a help desk setting. Are you ready to build a more vibrant ...
Virginia Beach, VA · On-site
$20.50 - $28/hr
Responsibilities : • Provide first-level technical support for hardware, software, systems, and ... 2-3 years of experience in IT support, desktop support, help desk, or a similar role • Strong ...
Virginia Beach, VA · On-site
$20.50 - $28/hr
Responsibilities : • Provide first-level technical support for hardware, software, systems, and ... 2-3 years of experience in IT support, desktop support, help desk, or a similar role • Strong ...
Virginia Beach, VA · On-site
$50K - $65K/yr
Provide first-level technical support for hardware, software, systems, and application issues ... Minimum of 2-3 years of experience in IT support, desktop support, help desk, or a similar role
Virginia Beach, VA · On-site
$50K - $65K/yr
Provide first-level technical support for hardware, software, systems, and application issues ... Minimum of 2-3 years of experience in IT support, desktop support, help desk, or a similar role
Charlottesville, VA · On-site
$86K - $138K/yr
Responsibilities Peraton is looking for an IT Support Technician to support a contract onsite in ... DoD 8140/8570 IAT Level II certification required. * Ability to work independently with minimal ...
Charlottesville, VA · On-site
$86K - $138K/yr
Responsibilities Peraton is looking for an IT Support Technician to support a contract onsite in ... DoD 8140/8570 IAT Level II certification required. * Ability to work independently with minimal ...
Lorton, VA · On-site
Provide Tier I/II technical support for hardware, software, and network-related issues ... Manage and maintain the IT asset management database, including tagging equipment and performing ...
Lorton, VA · On-site
Provide Tier I/II technical support for hardware, software, and network-related issues ... Manage and maintain the IT asset management database, including tagging equipment and performing ...
Charlottesville, VA · On-site
$86K - $138K/yr
Responsibilities Peraton is looking for an IT Support Technician to support a contract onsite in ... DoD 8140/8570 IAT Level II certification required. * Ability to work independently with minimal ...
Charlottesville, VA · On-site
$86K - $138K/yr
Responsibilities Peraton is looking for an IT Support Technician to support a contract onsite in ... DoD 8140/8570 IAT Level II certification required. * Ability to work independently with minimal ...
$86K - $138K/yr
Responsibilities Peraton is looking for an IT Support Technician to support a contract onsite in ... DoD 8140/8570 IAT Level II certification required. * Ability to work independently with minimal ...
$86K - $138K/yr
Responsibilities Peraton is looking for an IT Support Technician to support a contract onsite in ... DoD 8140/8570 IAT Level II certification required. * Ability to work independently with minimal ...
Stafford, VA · On-site
$60K - $105K/yr
There are two levels for this position, the following is the hiring ranges based on experience: IT Support Technician I: $25.26/hour to $34.74/hour IT Support Technician II: $28.93/hour to $39.78 ...
Stafford, VA · On-site
$60K - $105K/yr
There are two levels for this position, the following is the hiring ranges based on experience: IT Support Technician I: $25.26/hour to $34.74/hour IT Support Technician II: $28.93/hour to $39.78 ...
Virginia Beach, VA · On-site
$40K - $46K/yr
The IT Support role helps support users with a wide range of desktop operating systems ... Escalate helpdesk requests to tier 2 and tier 3 personnel. * Assist students, faculty, and staff ...
Virginia Beach, VA · On-site
$40K - $46K/yr
The IT Support role helps support users with a wide range of desktop operating systems ... Escalate helpdesk requests to tier 2 and tier 3 personnel. * Assist students, faculty, and staff ...
Manassas, VA · On-site
$47K - $55K/yr
The IT Support role helps support users with a wide range of desktop operating systems ... Escalate helpdesk requests to tier 2 and tier 3 personnel. * Assist students, faculty, and staff ...
Manassas, VA · On-site
$47K - $55K/yr
The IT Support role helps support users with a wide range of desktop operating systems ... Escalate helpdesk requests to tier 2 and tier 3 personnel. * Assist students, faculty, and staff ...
Mount Vernon, VA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...
Quick apply
Mount Vernon, VA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...
Midlothian, VA · On-site
$22 - $25/hr
Join a Team That Powers Innovation At Networking Technologies and Support, Inc. (NTS), we've been delivering trusted IT solutions since 1997. Headquartered in Midlothian, VA, we offer a dynamic range ...
Midlothian, VA · On-site
$22 - $25/hr
Join a Team That Powers Innovation At Networking Technologies and Support, Inc. (NTS), we've been delivering trusted IT solutions since 1997. Headquartered in Midlothian, VA, we offer a dynamic range ...
Norfolk, VA · On-site
$75K - $90K/yr
Help onboard and train future support hires as the in-house function grows QUALIFICATIONS * 2-5+ years of experience in IT support, help desk operations, or end-user services in a corporate ...
Norfolk, VA · On-site
$75K - $90K/yr
Help onboard and train future support hires as the in-house function grows QUALIFICATIONS * 2-5+ years of experience in IT support, help desk operations, or end-user services in a corporate ...
Salem, VA · On-site
... secondary-level Help Desk support, assisting with issue resolution, service requests, and ... of 2 years of IT related experience • Effective communication with managers, coworkers and ...
Salem, VA · On-site
... secondary-level Help Desk support, assisting with issue resolution, service requests, and ... of 2 years of IT related experience • Effective communication with managers, coworkers and ...
Charlottesville, VA · On-site
... the highest level of customer focus and service availability Support users by managing and ... senior IT staff or vendors when appropriate Research questions using available information ...
Charlottesville, VA · On-site
... the highest level of customer focus and service availability Support users by managing and ... senior IT staff or vendors when appropriate Research questions using available information ...
Danville, VA · On-site
$20 - $25/hr
Two (2) years of IT support, help desk, desktop support, or related technical experience. * Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office ...
Danville, VA · On-site
$20 - $25/hr
Two (2) years of IT support, help desk, desktop support, or related technical experience. * Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office ...
Danville, VA · On-site
Two (2) years of IT support, help desk, desktop support, or related technical experience. * Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office ...
Quick apply
Danville, VA · On-site
Two (2) years of IT support, help desk, desktop support, or related technical experience. * Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office ...
Danville, VA · On-site
$20 - $25/hr
Two (2) years of IT support, help desk, desktop support, or related technical experience. * Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office ...
Danville, VA · On-site
$20 - $25/hr
Two (2) years of IT support, help desk, desktop support, or related technical experience. * Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office ...
Danville, VA · On-site
$20 - $25/hr
Two (2) years of IT support, help desk, desktop support, or related technical experience. * Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office ...
Quick apply
Danville, VA · On-site
$20 - $25/hr
Two (2) years of IT support, help desk, desktop support, or related technical experience. * Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office ...
$14.54 - $17.29
1% of jobs
$17.29 - $20.04
8% of jobs
$22.43 is the 25th percentile. Wages below this are outliers.
$20.04 - $22.79
18% of jobs
The median wage is $25.48 / hr.
$22.79 - $25.54
23% of jobs
$25.54 - $28.30
14% of jobs
$30.46 is the 75th percentile. Wages above this are outliers.
$28.30 - $31.05
14% of jobs
$31.05 - $33.80
9% of jobs
$33.80 - $36.55
4% of jobs
$36.55 - $39.30
3% of jobs
$39.30 - $42.05
3% of jobs
$42.05 - $44.80
2% of jobs
$14
$27
$44
Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.
A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.
Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.
$46K - $55K/yr
Other
Posted 6 days ago
Sourced by ZipRecruiter
Finance and insurance
51 - 200 Employees
Alexandria, VA, US
1946
