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Level 1 Tech Support Jobs in New York (NOW HIRING)

BravoTech

Field Support Analyst

Manhattan, NY · On-site

Field Support Analyst Deliver Exceptional IT Support in a Dynamic Enterprise Environment We're seeking a customer-focused Field Support Analyst to provide Level 1 and Level 2 technical support for ...

Kaufman Dolowich LLP

IT Support Specialist

Woodbury, NY · On-site

$50K - $60K/yr

IT Support Specialist Kaufman Dolowich is a leading national law firm with more than 250 attorneys ... Provide Level 1 and Level 2 technical support to attorneys, executives, and staff, with a strong ...

Kaufman Dolowich LLP

IT Support Specialist

Woodbury, NY · On-site

$50K - $60K/yr

IT Support Specialist Kaufman Dolowich is a leading national law firm with more than 250 attorneys ... Provide Level 1 and Level 2 technical support to attorneys, executives, and staff, with a strong ...

Layer 7 Consulting

Be Seen First

IT Support Specialist Level 2

Parsippany, NJ · On-site

$60K - $65K/yr

The IT Support Specialist - Level 2's role is to facilitate troubleshooting and assistance of our client base and provide issue resolution and documentation. This can include receiving, prioritizing ...

Liquid 8 Technology

Level 1 Technician

Brooklyn, NY · On-site

$40K - $45K/yr

Support department initiatives and special projects * Stay current on new hardware technologies and industry trends * Perform other duties as assigned What You Bring * Strong knowledge of PC hardware ...

SugarShot

IT Support Specialist (Level 2)

New York, NY · On-site

$65K - $75K/yr

In addition to great pay and benefits we offer a super cool, tech company environment, comprehensive health benefits, 401K. Job Overview As a Level 2 Support Specialist , you will handle more complex ...

SugarShot

IT Support Specialist (Level 2)

Manhattan, NY · On-site

$60 - $80/hr

In addition to great pay and benefits we offer a super cool, tech company environment, comprehensive health benefits, 401K. Job Overview As a Level 2 Support Specialist , you will handle more complex ...

SugarShot

IT Support Specialist (Level 2)

New York, NY

$65K - $75K/yr

In addition to great pay and benefits we offer a super cool, tech company environment, comprehensive health benefits, 401K. Job Overview As a Level 2 Support Specialist , you will handle more complex ...

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All JobsLevel 1 Tech Support JobsLevel 1 Tech Support Jobs in New York

Level 1 Tech Support information

What is a Level 1 Tech Support?

Level 1 Tech Support, also known as first-line support, is the initial point of contact for users experiencing technical issues with products or services. These support professionals handle basic troubleshooting, answer common questions, and resolve simple problems like password resets or connectivity issues. If a problem is more complex, Level 1 Tech Support will escalate the issue to higher-level technicians. Their goal is to provide quick and effective solutions to users, ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as a Level 1 Tech Support, and why are they important?

To thrive as a Level 1 Tech Support, you need basic IT knowledge, troubleshooting abilities, and familiarity with operating systems and common software, often supported by a high school diploma or equivalent. Proficiency with ticketing systems like Zendesk or ServiceNow and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills are crucial for delivering prompt technical assistance and ensuring user satisfaction in a support-driven environment.

What are some common challenges faced by Level 1 Tech Support professionals, and how can they effectively manage them?

Level 1 Tech Support professionals often encounter challenges such as handling a high volume of support tickets, managing frustrated users, and quickly troubleshooting a wide range of technical issues. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow standardized procedures for problem resolution. Regular collaboration with higher-level support teams helps in escalating complex issues, while maintaining thorough documentation ensures consistent and effective support for end users.

What is the difference between Level 1 Tech Support vs Help Desk Technician?

AspectLevel 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same as Level 1 Tech Support
Work EnvironmentEntry-level support, often in call centers or IT departmentsCustomer-facing roles, providing technical assistance remotely or on-site
ResponsibilitiesInitial troubleshooting, password resets, basic hardware/software issuesDiagnosing and resolving user issues, escalating complex problems
Industry UsageCommon in IT support, tech companies, and service providersWidely used in IT support, customer service, and technical departments

Both roles involve entry-level technical support with similar credentials and work environments. The main difference lies in terminology and specific responsibilities, but they often overlap in daily tasks and industry usage.

Level 1 Tech Support jobs near you
Infographic showing various Level 1 Tech Support job openings in New York as of August 2026, with employment types broken down into 7% Internship, 65% Full Time, 7% Part Time, and 21% Contract. Highlights an 100% In-person job distribution.

IT Support Technician

Schimenti Construction Company

Rye Brook, NY • On-site

$55K - $70K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted yesterday

Job description

We are seeking an IT Support Technician to join our in-office team.  Please note this is not a remote or hybrid role. The ideal candidate must have prior experience in the IT field, possess the ability to quickly learn new technologies, and work collaboratively in a team environment.  This role will be responsible for working directly with internal and external team members to diagnose and resolve all IT service requests. 

Responsibilities

  • Act as a first point of contact for all end users on IT-related requests
  • Coordinate, schedule, and complete whenever possible all IT support tickets to expedite troubleshooting and resolutions
  • Communicate with internal and external stakeholders to keep them informed on service ticket progress
  • Resolve incoming Level 1 & 2 service requests and see them through to completion, escalate to team members as necessary
  • Perform on-site hardware repairs & new software installations as necessary
  • Responsible for executing all IT-related onboarding and offboarding of team members (hardware and software)
  • Inventory and tech-stack management
  • Take ownership and be a self-starter with assigned tasks as part of a team to meet and improve business technology needs

Professional Qualifications & Skills

  • Minimum of 2 years of experience as a Level 1 support technician
  • Self-motivated with excellent organizational and task management skills
  • Prior working knowledge of Microsoft Suite, networking, video conferencing, web-based and cloud applications is preferred
  • Proven experience testing and recommending software solutions
  • Demonstrate a sense of urgency and possess the ability to troubleshoot IT issues quickly and efficiently
  • Must demonstrate a customer-centric approach at all times
  • Knowledge of current IT trends and solutions
  • Excellent time management skills and ability to meet daily goals and deadlines
  • Strong verbal and written communication and customer service skills are a must
  • Demonstrate an enthusiastic positive attitude
  • Ability to work primarily from the Rye Brook, NY office, travel to the Midtown Manhattan office approximately once per week, and occasional travel to project sites or other company locations as business needs require
  • IT Certifications are a plus
  • Applicants must be currently authorized to work in the United States on a full-time basis. We cannot consider candidates who require H-1B sponsorship or transfer.

At Schimenti Construction Company, our people are at the heart of everything we do. Over the past 25+ years, we've built a team of dedicated, hard-working professionals who take pride in their work and in supporting one another. Whether it's a flagship retail store or a complex commercial build, we're focused on delivering exceptional results and best-in-class service for our clients. As employee-owners, we're proud to work with some of the world's most prestigious brands.  In 2025, we were honored to be named East Coast Contractor of the Year by Engineering News Record (ENR).  Teamwork, accountability, professionalism, consistently driving for results...that's how we Build Different.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in the Boston market.  Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Schimenti's total compensation package for employees. Pay Range: $55,000 - $70,000 base salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and specific performance awards. In addition, Schimenti provides a variety of comprehensive benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, and paid holidays and paid time off (PTO).

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