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Elevate Indianapolis Job Description: Operations Manager 

Position Status: Salaried exempt.

Reports to: Chief Executive Officer

Department: Operations 

Job Overview 

Roles & Responsibilities:

The Operations Manager serves as a member of the impact management team, responsible for overseeing the organization's operational infrastructure, human resources, facilities, and administrative functions. 

This role ensures that Elevate Indianapolis operates as a process-oriented, fast-paced servant-leader organization, supporting program excellence and organizational growth as a diverse youth-serving non-profit. The Operations Manager provides strategic oversight across finance, facilities, transportation, HR, and systems, while also managing day-to-day operational needs and leading a high-performing organization.

• Serve as a strategic partner to the CEO and management team on many major operational decisions affecting the organization and campus.
• Support organizational operations to ensure alignment with Elevate Indianapolis' mission, goals, and growth strategy while developing and operating processes.
• Lead and manage all staff onboarding and HR functions, including staff responsible for transportation, facilities, contracts, data systems, and administrative support.

• Support the CEO and board treasurer in all accounting practices, financial processes, and reporting systems, including overseeing financial grant reporting assignments. 
• Support the annual audit process with the current contracted auditor and bookkeeper, including auditor engagement and compliance with all financial expectations, as requested.
• Manage all organizational insurance policies, including liability and workers' compensation insurance, and oversee Professional Employer Organization (PEO) relationships.
• Ensure strong internal controls and risk management practices across all operational areas.

• Lead all Human Resources functions, including recruitment, onboarding training, employee relations, compensation and benefits administration, and performance management.
• Ensure all employment policies and practices comply with federal and state laws and regulations.
• Maintain HR policies, employee handbook, and staff organizational procedures.
• Administration and tracking of all PTO policies and administration.
• Support leadership in developing strong supervisory practices and people management strategies that foster a healthy, high-performing culture.
• Guide and strengthen organizational practices that inspire excellence, accountability, and staff development.

• Develop and maintain individual PDPs, an annual training calendar, and all individual monthly and annual training calendar planning.
• Coordination, administration, and reporting of all background checks required by funding sources and onboarding requirements. 
• Lead organization-wide professional development training coordination, including those related to HR policies and compliance.
• Partner with program managers, who oversee program-specific staff training, to ensure alignment between operational policies and program execution.
• Support, not lead, program role-specific training through maintaining training calendars and seeking direction from program leadership, for all new staff onboarding and current staff.
• Update and maintain all processes related to onboarding and staff management. 

• Oversee all aspects of facility operations, including building management, safety, security, and maintenance.
• Lead all organizational legal contracts and agreements, including leases, rental contracts, and service/vendor agreements.
• Oversee campus improvement projects, including construction, renovations, and space optimization, as requested.
• Ensure facilities are safe, professional, and supportive of programmatic and organizational needs.

• Oversee Salesforce and other data system contracts to ensure accurate tracking, reporting, and analysis across the organization.
• Ensure operational systems support effective decision-making, reporting, and organizational accountability.

• Oversee fleet management, including vehicle maintenance, safety compliance, scheduling, and usage policies.
• Ensure transportation systems effectively support program delivery and student engagement.
• Ensure all vehicle inspections are performed in a timely manner.

Core Competencies

• Strategic thinking and execution
• Leadership and team development
• Operational excellence and attention to detail
• Financial and risk management
• Compliance and accountability
• Relationship building and collaboration

Work Environment & Expectations

• Full-time, in-person role with occasional evening or weekend responsibilities for events or organizational needs. 40-50 hours a week expected. 
• Ability to manage multiple priorities in a fast-paced, mission-driven environment with process adherence.
• Commitment to the mission and values of Elevate Indianapolis.

Essential Job Qualifications 

       Education - Four-year college education or two-year post-secondary degree in business or non-profit administration. SHRM HR certification preferred

       Minimum seven-eight years of nonprofit development and management or relevant educational services, or non-profit administrative experience

• Demonstrated success in prior leadership and operations positions
• Strong track record and proven success in staff leadership
• Strong management skills, prior success leading teams, and demonstrated ability to coach and mentor
• Demonstrated ability to drive change and accomplish goals through a team approach
• Ability to manage a variety of short and long-term projects concurrently
• Ability to work effectively in collaboration with diverse groups of people
• Passion, integrity, positive attitude, mission-driven, and self-directed
• Strong written and verbal communication skills
• Entrepreneurial, adaptable, and innovative approach to business planning
• Driver's License - Maintaining an Indiana Driver's License and Proof of Insurance
• Travel/Overnight Experiences - Willingness to attend professional development and student programming that might be overnight and out of state as required. 

Benefits

• Competitive salary & employer-matched retirement account 
• Compensation between $60-70k, depending on experience.
• 100% employer-paid health/dental/vision/life insurance for employee (opportunity for employee to pay premium for spouse/family coverage) 
• PTO policy detailed in staff handbook