Legal Innovation Jobs in Springfield, MA (NOW HIRING)

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

Target Openings

What Is the Opportunity?

What Will You Do?

• Familiarity with AI use cases common to Legal and Compliance environments - contract analysis, eDiscovery, legal hold automation, regulatory research, and policy Q&A
• Advances and aligns the teams to enterprise standards and practices (AWS tag compliance, Semantic Versioning, API Governance compliance, Source code management, TDD, Code quality checks, Dependency management, Security and secrets management, Site reliability engineering)
• Implements and expands test automation providing direction and input into overall quality needs
• Demonstrates asset ownership and leadership of operational excellence
• Leads stakeholder conversations with partnership and understanding of business problems
• Communicates effectively and concisely with all team members and describes technology concepts in ways the business can understand their value
• Identifies learning opportunities and needs in connection with strategic imperatives for team members
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Hands-on experience building and deploying AI solutions end-to-end, including model integration, prompt engineering, RAG (Retrieval-Augmented Generation) architectures, and LLM orchestration frameworks (LangChain, LlamaIndex, or similar)
• Proficiency with AWS services commonly used in AI workloads - Bedrock, SageMaker, Lambda, S3, Step Functions, and API Gateway - to build scalable, event-driven AI solutions
• Proficiency with AI model APIs and SDKs (OpenAI, Anthropic, Azure OpenAI, AWS Bedrock) and experience evaluating, fine-tuning, or adapting foundation models for domain-specific use cases
• Experience designing and implementing AI agent workflows, including tool use, memory management, and multi-step reasoning patterns
• Ability to instrument AI systems with observability tooling to track model performance, drift, token costs, latency, and output quality in production
• Familiarity with prompt versioning, evaluation frameworks, and A/B testing strategies specific to generative AI systems
• Experience integrating AI capabilities into existing enterprise platforms and workflows (document management systems, case management tools, workflow automation) via APIs and microservices
• Deep understanding of data privacy and security controls specific to AI systems, including PII detection and masking, input/output filtering, and access-controlled knowledge bases
• Awareness of emerging AI governance frameworks and enterprise AI policy requirements, with the ability to build guardrails and audit trails into AI solutions from the ground up
• Proven record of collaborating on technical solutions with varying levels of engineers and technical knowledge.
• Interested in sharing knowledge to build engineering talent and strength within a team.
• Understanding and interest in applying engineering and industry best practices to technical solutions.
• Domain Expertise - Demonstrated track record of domain expertise including the ability to develop business partnerships and influence priorities by identifying solutions that are aligned with current business objective and closely follow industry trends relevant to domain, understanding how to apply them, and sharing knowledge with coworkers.
• Problem Solving - Strong problem solver who utilizes data and proofs of concepts to find creative solutions to difficult problems, reflects on solutions, measuring their impact, and uses that information to ideate and optimize. Also adept at making decisions that involve a significant number of factors with broad implications.
• Communication - Strong communicator who possesses the ability to describe technology concepts in ways the business can understand, document initiatives in a concise and clear manner, collaborate effectively with teammates and others regardless of role, quickly extract core issues from discussions and meetings, give and receive constructive feedback, offer help when asked, and ensure everyone has a chance to share their thoughts and are heard; an attentive and empathetic listener.
• Leadership - Advanced leadership skills with the ability to take action even when there is no clear owner, inspire and motivate others, and be effective at influencing team members.

What is a Must Have?

• Bachelor's degree in Computer Science or a related field, or its equivalent in work experience.
• Three years of programming/development experience.

What Is in It for You?

• Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.