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Legal Client Service Manager Jobs (NOW HIRING)

SPS North America

Client Service Manager

Pittsburgh, PA · On-site

$80K - $90K/yr

Client Service Manager Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible for ... Our clients include leading organizations across banking, insurance, legal, higher education ...

Bergen Logistics

Client Service Manager

Kennesaw, GA

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer ...

Bergen Logistics

Client Service Manager

Kennesaw, GA · On-site

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer ...

Fidelity Investments

Client Service Manager

Covington, KY · On-site

$66K - $125K/yr

Fidelity will not provide immigration sponsorship for this position The Client Services Manager ... Consult with clients regarding legal ramification of not complying with NDT results * Assist with ...

Wealth Enhancement Group, LLC

WI · On-site

$65K - $85K/yr

We proudly provide unique financial plans and investment management services to over 90,000 ... May work with client's tax or legal counsel on client concerns * Client Review Prep and Follow Up * ...

FBinsure,LLC

Client Service Manager

Taunton, MA · On-site

$40K - $48K/yr

As a Client Service Manager, you are more than just an insurance agent you are an advocate, insurance educator, and expert communicator. As a CSM you will help customers navigate through the loud and ...

Aon Corporation

Client Service Manager

Chicago, IL · On-site

Be part of our growing team as a Client Service Manager! This is a virtual role with the flexibility to work from home or from any local Aon office in the US. Aon is in the business of better ...

neal shulman

Client Service Manager

Waco, TX · On-site

Client Service Manager# Client Service ManagerHot Job## OverviewPosition TypeFull Time## DescriptionClient Service ManagerSummary...July Business Services (JULY) is seeking an individual for Client ...

PalAmerican Security

Client Service Manager

Phoenix, AZ · On-site

$75K - $85K/yr

PalAmerican Security - Client Service Manager Are you passionate about ensuring top-notch security services and client satisfaction? Do you thrive in a role where you oversee security contracts and ...

SPS North America

Client Service Manager

Seattle, WA · On-site

Client Service Manager Seattle, Washington, United States On-site The Client Service Manager (CSM ... Our clients include leading organizations across banking, insurance, legal, higher education ...

Arctiq, Inc.

Client Service Manager

Manhattan, NY

Client Service Manager - Dedicated Client Engagement Location: Albany, NY (preferred) or greater NY area, with regular travel to Albany. Relocation assistance available for candidates willing to ...

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Legal Client Service Manager information

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$50K

$85.8K

$149K

How much do legal client service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for legal client service manager in the United States is $85,837.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What does a legal client service manager do?

A Legal Client Service Manager is responsible for ensuring that clients of a law firm or legal department receive excellent service and support throughout their engagement. They act as the main point of contact for clients, address their concerns, coordinate communication between clients and legal teams, and help manage client expectations. Additionally, they may oversee client onboarding, gather feedback, and implement strategies to improve client satisfaction and retention. Their role is essential for building strong client relationships and maintaining the firm's reputation.

How does a legal client service manager typically collaborate with attorneys and clients to ensure client satisfaction?

A Legal Client Service Manager acts as the bridge between clients and the legal team, facilitating clear communication and ensuring that client needs are understood and addressed promptly. They regularly coordinate with attorneys to relay client feedback, clarify expectations, and help develop solutions for client concerns. By organizing meetings, tracking case progress, and proactively addressing potential issues, they contribute to a smooth workflow and high client satisfaction. This role often requires balancing the priorities of both clients and legal staff while maintaining confidentiality and professionalism.

What are the key skills and qualifications needed to thrive as a legal client service manager, and why are they important?

To thrive as a Legal Client Service Manager, you need a solid understanding of legal processes, client relationship management, and project coordination, usually supported by a degree in law, business, or a related field. Familiarity with legal practice management software, CRM systems, and document management tools is typically required. Exceptional communication, problem-solving, and organizational skills help build trust and ensure seamless client experiences. These abilities are crucial for maintaining client satisfaction and supporting effective legal service delivery in a competitive industry.

What are popular job titles related to Legal Client Service Manager jobs?

For Legal Client Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Legal Client Service Manager job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 75% Full Time, 12% Part Time, 1% Temporary, and 9% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $85,837 per year, or $41.3 per hour.

Client Service Manager

Pittsburgh, PA • On-site

SPS North America
See more jobs at SPS North Americaexternal

$80K - $90K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Client Service Manager
Pittsburgh
On-site
The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client. This role ensures exceptional service delivery, strong client relationships, operational efficiency, and compliance with company policies and contractual requirements.
The Client Service Manager (Lockbox) will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships
What You'll Do:
  • Lead and manage daily lockbox processing activities
  • Responsible for achieving contractual business results
  • Provide leadership over daily production results
  • Tracking programs to monitor departmental goals and provide trend analysis to management
  • Ensure adherence to company quality standards and continuous improvement initiatives
  • Hold weekly team meetings/Huddles
  • Enable Change - Takes action to drive change and innovation that will transform our business
  • Takes personal ownership to deliver results. Empowers and trusts others in decision making
  • Succession planning is critical to success
  • Lead by example

Team Leadership:
  • Responsible for evaluating and improving employee performance to foster a high-performing team
  • Manage individual and departmental goals
  • Provides coaching and development to supervisors and their team members
  • Hold the group accountable to operations goals

Continuous Improvement:
  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Act as an escalation point for the Client Service team

Client Service:
  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Act as an escalation point for the Client Service team
  • Standard Operating Procedures:
  • Maintain/update comprehensive process documentation to support operational transparency and consistency

Incident Reporting:
  • Handle incident reporting, including root cause analysis, to ensure timely and effective resolution of issues

Testing and Analysis:
  • Conduct regression testing to ensure system stability post-change.
What We're Looking For:
  • High School Diploma or equivalent required.
  • 5+ years of experience in operations management and client relationship management.
  • Previous experience leading teams of 5-10 employees or more.
  • Strong computer skills and business acumen.
  • Experience in a service-driven or facilities management environment is preferred.
Success in This Role
A successful Client Service Manager consistently delivers outstanding client experiences, achieves operational and financial goals, develops high-performing teams, and ensures all contractual service expectations are met or exceeded.
Travel: Some local travel is required for this position. Approximately up to 25%.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
Pay Range
$80,000-$90,000 USD
WHAT WE OFFER
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
  • Bonuses: Are available for employee and client referrals for current employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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