Learning Technology Support Jobs (NOW HIRING)

Summary of Job Description:

The Learning Technology Specialist position is responsible for researching, developing and helping to implement e-learning as a methodology for providing training on a variety of topics. This position participates in special projects involving learning and development, technology, and media as required. The Learning Technology Specialist also facilitates training sessions both in the field and at the Support Center.

Job Responsibilities:

• Researches, develops and helps implement e-learning as a methodology for providing training on a variety of topics. Researches the latest technology used to deliver e-learning and works with the Learning Technology Manager on selecting and implementing the technology to deliver training to Operations and Support Center associates.
• Works with selected vendors of e-learning technology to adapt the technology to the needs of PRG. Helps to negotiate the contract with the vendor and to define the nature of the work required. Serves as the bridge between the Subject Matter Expert and the technology vendor, and works with the Manager on the execution of the e-learning program.
• Works with the department for whom the e-learning is being developed to ensure the content meets their training needs and proposes an implementation plan. Coordinates with the PRG IS Department to test the technology within the PRG environment and acts as administrator of the e-learning management system to ensure that associates can track the their learning progression and pursue their learning at their own pace.
• Works with international partners and licensees to ensure support and alignment regarding UOP’s learning management system.
• Participates in special projects involving learning and development programs, technology, and media, such as promotional materials for new courses or the use of new media in learning delivery. Helps to select appropriate vendors that can provide the needed service (e.g., graphic design, media equipment) and recommends vendors to L&D senior leadership.
• Researches and prepares for future LMS releases, including reviewing upcoming features, assessing business impact, and supporting readiness planning in partnership with L&D leadership and vendors.
• Works with leaders to develop reports that support learning effectiveness, operational insights, and data‑driven decision‑making. Ensures reports are accurate, actionable, and aligned with business and L&D priorities.
• Leads technology team to troubleshoot the Learning Management System and leads and resolves tickets in ServiceNow.
• Facilitates training activities in the field and/or Support Center on a variety of topics within PSL as needed by L&D. Gains certification to deliver training in specialized subject matter and delivers the training where needed.

How we reward you:

• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

*Benefits available for eligible permanent full time associates

Qualifications - External

Your background and experience: 

• Bachelor’s degree or equivalent required.
• Certification and/or training in e-learning and specialized subject matter(s)
• Minimum five years of experience in HR and L store-level experience preferred; experience with helpdesk support for users of a learning management system/website
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: P3: $90,000-$126,500/per year

* Within the range, individual pay is determined using various factors, including work location and experience.

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Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.