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Manager I Learning

LOCATION: Lake Mary, FL is the preferred location. Alternate locations of Indianapolis, St. Louis, or Las Vegas may be considered. You are required to be in the office 3x per week.

HOURS: General business hours, Monday through Friday.

TRAVEL: Occasional travel may be required.

Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Manager I Learning is responsible for ensuring successful implementation of high-quality performance solutions to the company and/or specific clients.

Primary duties may include, but are not limited to:

• Manages a team of Learning & Development associates responsible for the delivery of learning solutions to meet client needs and objectives.

• Consults with clients to understand strategic objectives.

• Oversees the consistent practice of performance consulting with clients to identify the root causes of performance gaps.

• Ensures alignment of local efforts with Enterprise strategic objectives.

• Oversees the formulation of teaching outlines, instructional methods, and/or teaching aids.

• Ensures courses and other educational information support the overall business objectives.

• Oversees the utilization of performance consulting skills in the development of training materials for associates.

• May conduct training sessions for clients or Learning & Development associates.

• Oversees the implementation of effective training feedback mechanisms to improve training programs and to assess the impact of the investment made in training.

• Partners with the Director to develop and implement market or business segment training strategy that aligns with the departmental/enterprise Learning & Development strategy.

• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Required Qualifications

• Requires BA/BS degree in education, communication, business management, organizational effectiveness or related field, and a minimum of 4 years management and/or leadership experience and minimum of 5 years training experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications

• Prior L&D experience (both training and curriculum design) are a must for this role!

• 4+ years of experience working in a call center is a must!

• Pharmacy or healthcare setting is highly preferred.

• You must have a thorough understanding of implementing training programs that span multiple lines of business.

• You must be comfortable training and presenting to large groups, and have an excellent understanding of adult learning principles.

• Previous project management experience.

• Experience with change management.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.