Learning Development Jobs in Norwalk, CA (NOW HIRING)

Job Description: Job Summary The Learning and Development (L&D) Trainer plays a key role in supporting employee growth and organizational success by delivering engaging, effective, and impactful learning experiences. This position is responsible for facilitating training programs that build employee knowledge, skills, and confidence while reinforcing the values, service standards, and operational practices that define the Bank’s objectives. The L&D Trainer serves as a trusted resource and partner to employees and leaders across the organization, promoting continuous learning, professional development, and operational excellence. Success in this role requires strong facilitation and communication skills, adaptability, professionalism, and a passion for helping others achieve their full potential. The position offers opportunities for career growth through expanded responsibilities, project participation, cross-functional collaboration, and ongoing learning and development initiatives. Key ResponsibilitiesAssist in the creation, development, and implementation of training materials, curricula, schedules, and learning resources.Develop and maintain training expertise through observation, independent research, continuous learning, and participation in seminars, product reviews, and technical training programs.Coordinate and deliver technical skills training on core banking systems, including Jack Henry applications such as Xperience, ArgoKeys, and related platforms, as well as other business-driven learning programs.Support the development and delivery of training through multiple learning modalities, including instructor-led, virtual, video-based, web-based, and self-paced learning programs.Facilitate engaging and effective training sessions in both classroom and virtual environments.Partner with subject matter experts to design, develop, and deliver training initiatives focused on organizational systems, processes, and operational excellence.Collaborate with Learning & Development team members on instructional design methodologies and the creation of learner-focused training materials.Foster positive, interactive, and engaging learning environments that encourage participation and knowledge retention.Collect, analyze, and evaluate training feedback and course evaluations to measure program effectiveness and identify opportunities for improvement.Recommend and implement approved updates to training materials and programs to enhance learning outcomes and business performance.Promote learning transfer by recommending and utilizing tools, coaching techniques, and reinforcement strategies that support behavioral change and performance improvement.Partner with department leaders and branch management to ensure training content aligns with operational needs, business objectives, and organizational initiatives.Review mystery shop results and provide coaching and development recommendations to improve employee performance and customer service delivery.Develop and utilize instructional aids, including videos, demonstrations, multimedia presentations, computer-based tutorials, and reference materials.Organize and facilitate webinars, training events, speaker engagements, and in-person learning sessions.Provide individualized support through coaching sessions, one-on-one training, and performance development discussions.Serve as a resource to employees by answering questions related to learning programs, training resources, and department initiatives.Travel to branch locations to deliver onsite training, support employee development, and recognize performance achievements.Ensure all training materials remain current and compliant with applicable bank policies, procedures, and regulatory requirements.Maintain training-related system access and user IDs for employees participating in training activities. Compliance Responsibilities Complies with all applicable state and federal banking laws, regulations, and internal policies related but not limited to lending, operations, and deposit requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP) requirements, Financial Elder Abuse reporting laws, Sexual Harassment prevention policies, information security and privacy requirements. Required Knowledge Advanced knowledge and practical application of core banking systems, including Jack Henry applications (Xperience, ArgoKeys, and related platforms), Laserfiche, and other banking technologies. Knowledge of adult learning principles, instructional techniques, facilitation methodologies, and best practices for classroom and virtual learning environments. Ability to effectively manage and engage participants in both in-person and virtual training settings while promoting a positive learning experience. Proficiency with virtual training platforms and techniques designed to maximize learner engagement, participation, and knowledge retention. Ability to facilitate workshops, discussions, and interactive learning activities that enhance participant understanding and on-the-job application. Strong coaching, mentoring, and relationship-building skills with the ability to motivate, encourage, and develop employees at all levels. Comprehensive knowledge of the Sales Through Service model, coaching methodologies, customer service principles, bank deposit products, and applicable banking regulations. Excellent verbal, written, presentation, and interpersonal communication skills with the ability to effectively communicate complex concepts to diverse audiences. Ability to assess training needs, evaluate learning effectiveness, analyze feedback, and recommend continuous improvement opportunities. Advanced proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Forms, Teams, and related productivity tools. Working knowledge and effective application of Microsoft Copilot and other AI-enabled tools to support learning development, content creation, productivity, and employee training initiatives. Strong organizational skills with the ability to manage multiple projects, priorities, deadlines, and training initiatives simultaneously. Ability to work effectively with department leaders, branch management, subject matter experts, and cross-functional teams to support organizational learning and development goals. Ability to learn new systems, processes, and technologies quickly and adjust training programs to meet evolving business needs. Knowledge, Skills and Abilities Demonstrates a growth mindset by actively seeking feedback, embracing new challenges, and pursuing continuous learning and professional development.Build strong partnerships and collaborate effectively with business leaders, subject matter experts, and team members to achieve organizational goals.Adapts communication style and delivery methods to meet the needs of diverse audiences and learning preferences.Communicates complex information clearly, concisely, and engagingly in both classroom and virtual environments.Facilitates learning by demonstrating processes, guiding hands-on practice, providing constructive feedback, and addressing participant questions in real time.Leverages digital tools and learning technologies, including Learning Management Systems (LMS), virtual learning platforms, and productivity applications, to deliver impactful training solutions.Plans, prioritizes, and organizes work effectively to manage multiple responsibilities and deliver high-quality results within established timelines.Anticipates learner, stakeholder, and business needs and proactively responds with effective training and development solutions.Successfully manages multiple projects, competing priorities, and changing business demands in a fast-paced environment.Exercises discretion and sound judgment when managing confidential and sensitive employee, business, and training-related information.Utilizes data, learner feedback, and performance metrics to evaluate training effectiveness and drive continuous improvement initiatives.Demonstrates strong problem-solving, critical-thinking, and decision-making skills to address learning and performance challenges.Maintains a customer-focused approach and commitment to delivering exceptional learning experiences and service.Familiarity with Learning Management Systems (LMS), content publishing workflows, and learning administration processes.Basic knowledge of instructional content development, curriculum design, adult learning principles, and instructional design methodologies.Experience supporting the design, development, implementation, and evaluation of instructor-led, virtual, and self-paced learning programs.Working knowledge of emerging learning technologies, including AI-enabled tools such as Microsoft Copilot, to enhance learning and development outcomes. Additional Requirements Ability to work evenings, weekends, and/or holidays if needed. Ability to transfer for the purpose of offsite training. Equipment Operated Operates standard electronic computers and customary office equipment required to perform essential job functions.Use of equipment is required, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA). Physical Requirements & Work Environment The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Nothing in this description is intended to limit the availability of reasonable accommodation under applicable law.Ability to perform repetitive movements associated with office and computer-based work.Ability to sit and or stand for extended periods of time to perform essential job functions.Ability to lift, carry, or move objects weighing up to 25 pounds, with or without reasonable accommodation.Ability to use hands and fingers to manage, manipulate, or feel objects and operate standard office equipment.Work is primarily performed in an office environment with a controlled temperature and standard office conditions. Education and Experience Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Development, Communications, or a related field; equivalent combination of education and relevant experience. Experience delivering instructor-led, virtual, and blended learning programs preferred. Experience training on core banking systems, operational processes, or financial products desirable. Demonstrated experience facilitating adult learning and supporting employee performance improvement initiatives. Professional certifications in learning and development, training, instructional design, coaching, or facilitation (e.g., ATD Certified Professional in Talent Development (CPTD), Associate Professional in Talent Development (APTD), or similar certifications) are preferred. Experience utilizing Learning Management Systems (LMS), virtual learning platforms, and digital learning technologies preferred. Familiarity with instructional design principles, curriculum development, and training evaluation methodologies is a plus. Banking operations, customer service, sales, and regulatory compliance training experience preferred. Minimum Absence Requirement Some positions within the Bank have been designated as sensitive positions due to access to critical systems, records, or processes. In accordance with Bank policy and sound internal‑control practices, employees in sensitive positions are required to complete a mandatory consecutive absence from essential duties each calendar year to support segregation of duties and independent review. The required absence will be scheduled in coordination with management to ensure continuity of operations. Administration of absence, including paid or unpaid status, will comply with all applicable federal, state, and local wage and hour and leave laws, including California requirements. Exempt from Minimum Absence Requirement:This position is classified as a non‑sensitive position and is not subject to the annual minimum absence requirement. Officer Title Eligibility For qualified positions, the Bank may designate an Officer Title based on the role’s job level, scope of responsibility, and alignment with established competency frameworks. Eligibility for an Officer Title designation is contingent upon the employee meeting defined competency, performance, and experience requirements and is governed by applicable Bank policies, governance standards, and required approval processes.This position is not eligible for an Officer Title. Compensation The listed range represents the full compensation range for this position. Placement within the range will be determined based on factors including skills, relevant experience, job‑related qualifications, geographic location, and internal equity, in accordance with Bank compensation policies.Non‑Exempt Hourly Rate: $26.50 – $41.50 per hour Disclaimer This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other duties as assigned, consistent with business needs and applicable law. Farmers and Merchants Bank of Long Beach reserve the right to modify, amend, or discontinue job duties or requirements at any time. Nothing in this job description creates a contract of employment, either express or implied, or alters the at‑will nature of employment. 07.16.26