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AIML Data Operations - Senior Manager, Communications, Engagement and Learning & Development

Cupertino, California, United States Machine Learning and AI

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Would you like to contribute to the advancement of products and services that redefine human-computer interaction, and work with the people who build the intelligent assistant that helps hundreds of millions of people get things done - just by asking? Can you build high-performing teams and inspire the Apple vision of excellence? Bring passion and dedication to your job and there's no telling what you could accomplish.The AIML Data Operations team is dedicated to technology, with a primary focus on enhancing the customer experience. The Head of Communications, Engagement, and Learning & Development is responsible for shaping the organization's internal communications, employee engagement, and learning strategy. Working closely with executive leadership, the People team, and business leaders, this role builds a high-performance culture by ensuring employees are informed, connected, empowered, and continuously developing the skills needed to support business growth and innovation. The successful candidate will combine expertise in organizational communications, change management, talent development, and employee experience to foster an agile, inclusive, and collaborative workplace within a fast-paced technology environment.

Description

This role is responsible for developing and executing an integrated strategy across three critical pillars: internal communications, employee engagement, and learning & development. You will combine expertise in organizational communications, change management, talent development, and employee experience to foster an agile, inclusive, and collaborative workplace. Success in this role means employees across the AIML Data Operations organization feel informed about business priorities, engaged in their work, and supported in their growth.

Responsibilities

• Shape and deliver an internal communications strategy that keeps employees connected to the organization's mission and strategic priorities
• Craft executive messaging, company-wide announcements, and employee campaigns that inspire and inform
• Design employee engagement programs, including listening strategies such as surveys and focus groups, that strengthen culture and retention
• Build a company-wide learning and development strategy, including leadership development, onboarding, and technical or professional learning pathways
• Manage the digital tools and platforms, from intranet and collaboration platforms to LMS systems, that bring these programs to life
• Partner with executive leadership and People Business Partners to align communications, engagement, and learning strategies with evolving business objectives
• Lead change communication planning for organizational transformation initiatives, ensuring clarity and consistency across all channels
• Own the cadence and content strategy for town halls, leadership forums, newsletters, and other recurring communication touchpoints
• Analyze engagement survey data and translate findings into concrete action plans in partnership with people leaders
• Design and scale leadership development programs for emerging leaders, managers, and senior executives
• Build onboarding experiences that accelerate new employee integration and time to productivity
• Establish and maintain learning pathways spanning technical, professional, and leadership skill development
• Champion continuous learning through mentoring, coaching, and communities of practice
• Measure the effectiveness of engagement and learning initiatives using business and performance metrics, and adjust strategy accordingly
• Collaborate cross-functionally with the People team, communications, and business leaders to ensure a consistent employee experience across the organization
• Serve as a trusted advisor to leadership on culture, communication, and workforce readiness

Minimum Qualifications

• Bachelor's degree in Communications, Human Resources, Organizational Psychology, Business, Learning & Development, or a related field
• 10+ years of progressive experience in internal communications, employee engagement, organizational development, or learning and development, including 5+ years in a senior leadership role
• Experience within a high-growth technology, software, engineering, or digital organization, with demonstrated success leading enterprise-wide change and transformation initiatives
• Expertise in internal communication strategies and digital communication platforms, along with knowledge of learning management systems (LMS) and digital learning technologies
• Strong understanding of change management methodologies and experience using employee engagement and survey platforms
• Strategic thinking, business acumen, and exceptional written and verbal communication skills, with executive presence and the ability to influence stakeholders
• Familiarity with AI-powered learning tools, collaboration technologies, and people analytics
• Strong project and program management capabilities
• Strong coaching and mentoring abilitiesEmotional intelligence and relationship-building skills
• A data-driven approach to decision-making
• An innovation and continuous improvement mindset
• Ability to thrive in fast-paced, rapidly evolving environments

Preferred Qualifications

• Master's degree or relevant professional certifications in a related field

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $250,800 and $376,300, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.