Learning Development Program Manager Jobs in Ottawa, ON

The Learning & Development Coordinator applies learning and development expertise to support workforce capability development across Public Works. Working closely with frontline employees, supervisors, managers, subject matter experts, service providers, and learning professionals, the incumbent helps identify learning and development needs, understand operational challenges, and support learning initiatives that contribute to workforce readiness, safe operations, operational performance, service excellence, and continuous improvement. The role supports the operational workforce responsible for delivering essential municipal services and helps ensure employees have the knowledge, skills, and training required to perform their work safely and effectively.

Combining learning and development expertise with an understanding of operational environments and municipal service delivery, the Learning & Development Coordinator works across service areas to understand workforce needs, identify capability gaps, emerging workforce challenges, and development opportunities, and translate operational priorities into learning initiatives, plans, and solutions. Through needs assessment, partner engagement, service provider liaison, learning plan development, initiative implementation, and evaluation of learning outcomes, the incumbent helps ensure learning and development efforts are aligned with operational priorities and create measurable impact.

The Learning & Development Coordinator works with service areas to develop annual and cyclical learning plans, identify role-specific learning and training requirements, and support customized learning solutions that reflect operational realities. By identifying trends, themes, and opportunities across service areas and making recommendations for continuous improvement, the incumbent contributes to a skilled, capable, confident, safe, and future-ready workforce.

Completion of 3 year university degree

Minimum of 4 years of progressively responsible experience in training and development program co-ordination, support, implementation and evaluation.  

• Possess general knowledge of the corporation, departmental business requirements, policies and organizational structure
• CUPE Local 503 (Inside/Outside) Collective Agreement, along with associated program documents (e.g. MAB, CMZ Training Program, Forestry In-Training Program, etc.)
• Human Resources practices and principles related to staffing and scheduling
• Training and development practices and evaluation methodology
• Adult education principles and practices
• Organizational change and development
•  Principles and techniques of project management 
• Planning and performance measurement
• Business Process modeling 
• Policy and procedure documentation practices
• Customer service delivery methodologies and skills
• Consultation methods and practices
• Protocols for developing submissions, briefings, major reports
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

• Able to work independently, with minimum support/direction, and cooperatively and collaboratively with all staff as part of a team  
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to balance  the stress of multiple demands, conflicting priorities, and pressures, with a keen sense of quality and deadlines
• Able to plan, lead, coordinate, implement and manage projects to completion
• Able to conduct research, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
• Possess strong problem solving skills and the ability to make decisions
• Possess excellent consultative, collaboration and interpersonal skills, and the ability to persuade/influence others and to bring conflicting points of view to consensus 
• Possess strong verbal and written communication and presentation skills 
• Possess strong existing computer skills, with ability to use Microsoft Office suite applications and SAP (HR and Training & Events Modules)
• Able to prepare reports, presentation materials, correspondence in an organized, clear and concise manner
• Able to think analytically, and concentrate/focus on accuracy and detail
• Able to demonstrate leadership and initiative
• Able to demonstrate sound judgement  
• Possess maturity, patience, integrity 
• Patient, flexible and adaptable to deal with shifting priorities 
• Able to display tact and diplomacy and to exercise discretion 
• Innovative and creative