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Learning Development In Hospitality Jobs in New York, NY

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Learning Development In Hospitality information

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$55.8K

$109.1K

$147.1K

How much do learning development in hospitality jobs pay per year?

As of Aug 12, 2026, the average yearly pay for learning development in hospitality in New York, NY is $109,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,400.00 and $126,400.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What skills do you develop in learning development in hospitality?

Learning development professionals in hospitality develop skills such as instructional design, training delivery, communication, and customer service. They also gain knowledge of hospitality operations, use of training tools and technology, and often pursue certifications like Certified Hospitality Trainer (CHT) to enhance their expertise.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What are popular job titles related to Learning Development In Hospitality jobs in New York, NY? For Learning Development In Hospitality jobs in New York, NY, the most frequently searched job titles are:
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What cities near New York, NY are hiring for Learning Development In Hospitality jobs? Cities near New York, NY with the most Learning Development In Hospitality job openings:
Learning Development In Hospitality jobs near you

Director, Learning & Development

Suffolk Credit Union

Islandia, NY

Full-time

Medical, Retirement

Posted 24 days ago

Job description

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview: The Director, Learning & Development partners with the SVP, People and Culture to develop the credit union's overall learning and development strategy and owns execution of that strategy. A key part of this role is direct oversight of the credit union's operational training program, personally developing and maintaining training content and managing the learning and development team, while also dedicating time to advance the broader strategic learning agenda. This role drives the successful onboarding, training, development, and retention of employees.

Responsibilities: 

  • Partners with the SVP, People and Culture to develop and execute the credit union's overall learning and development strategy, ensuring alignment with organizational goals and strategic priorities.
  • Responsible for the design, delivery, and execution of all learning and development programs to help teams meet goals, deliver stellar member experiences, and achieve strategic priorities.
  • Establishes the methodology and framework to deliver (and teach others to deliver) consistent training of staff via on-site and off-site training methods, ensuring consistency and compliance.
  • Partners with executive leadership, business leaders, and subject matter experts to ensure learning initiatives address performance needs, support regulatory compliance, strengthen employee capabilities, reinforce the Credit Union's culture, and advance strategic business priorities.
  • Conducts training needs analyses to identify performance gaps, assess learning requirements, and recommend training solutions that support organizational goals.
  • Creates and manages learning paths to support employee onboarding, professional development, and career progression while ensuring alignment with organizational goals and role-specific competencies.
  • Continuously evaluates training effectiveness through learner feedback, knowledge assessments, performance metrics, behavioral observations, and business outcomes, and applies findings to advance the overall learning strategy.
  • Applies current industry trends and best practices to drive ongoing improvement in content, delivery, and strategic direction.
  • Prepares and reports statistical training data and strategic progress updates to the SVP, People and Culture and the leadership team.
  • Owns and oversees the credit union's operational training program and develops and maintains core training content, including manuals, guides, presentations, videos, and interactive modules, to ensure the program remains current, accurate, and effective.
  • Manages the learning and development team to ensure appropriate day-to-day delivery of training.
  • Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members.

Essential Qualifications:

  • Bachelor's degree required, preferred degree in Communications, Education, Human Resources, or a related field. Substitution: Equivalent work experience may be substituted for the Bachelor's degree requirement on a year-by-year basis.
  • 7-10+ years of staff training and development experience, including content development and curriculum design.
  • 5+ years of supervisory or management experience. Experience working in a Financial Services institution preferred.

Apply today and embark on a rewarding career and start empowering your possible!

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.

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