Description
La Maison Longchamp
Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp's team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, "la Maison" is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Our quickly developing business in France and worldwide provides an exciting background for personal development and many opportunities for growth.
Position
This position is responsible for elevating the brand's retail standards by enhancing the sales and service excellence of our luxury showrooms in North America. This role designs, delivers, and implements comprehensive, globally aligned training programs focused on Longchamp's Universe, covering product knowledge, selling ceremony and essential brand fundamentals. Working collaboratively with boutiques and head office stakeholders, the Learning and Development Manager drives consistent brand messaging and ensures an exceptional client journey.
Job responsibilities
- Organize, ย ย ย ย ย deliver, and monitor the training programs or projects according to the ย ย ย ย ย training schedule for retail teams.
- Deliver ย ย ย ย ย corporate training programs and development activities in line with global ย ย ย ย ย guidance to maintain the high values and standards of la Maison.
- Follow ย ย ย ย ย up closely on retail performance outcomes to identify areas for ย ย ย ย ย improvement and provide ongoing support to drive excellence.
- Act as ย ย ย ย ย a strategic business supporter by aligning training action plans with ย ย ย ย ย retail business directions and strategic goals.
- Nurture ย ย ย ย ย category expertise and styling skills to enhance the depth and impact of ย ย ย ย ย field coaching.
- Organize ย ย ย ย ย field coaching sessions to ensure that new hires and managers successfully ย ย ย ย ย apply their training on the sales floor.
- Guarantee ย ย ย ย ย the application of la Maison standards and procedures in accordance with ย ย ย ย ย the brand strategy and core values.
- Monitor ย ย ย ย ย and organize field coaching to make sure that each new sales associate or ย ย ย ย ย boutique/concession management team has followed the training adapted on ย ย ย ย ย the field.
- Monitor ย ย ย ย ย the level of service/Sales KPI by analyzing outcomes to identify areas for ย ย ย ย ย improvement and further development.
- Conduct ย ย ย ย ย regular boutique visits to assess training needs, observe performance, and ย ย ย ย ย provide on-the-job coaching feedback.
- Partner ย ย ย ย ย with central teams to refine training materials and optimize programs to ย ย ย ย ย better suit the local market needs.
- Follow ย ย ย ย ย up and update the training administrative tasksย
Requirements
ย ย Job Profile:
- Minimum ย ย ย ย ย 10 years' working experience in retail including training experience
- Luxury ย ย ย ย ย retail experience is preferred
- Mobility ย ย ย ย ย to make frequent business trips to various retail locations as required in ย ย ย ย ย North America.
- Motivated ย ย ย ย ย by people and able to inspire people to adapt and deliver brand value
- Excellent ย ย ย ย ย communication skills, presentation, and facilitation skills
- Self-motivated ย ย ย ย ย and proactive independent, player who also thrives as a collaborative team ย ย ย ย ย member with a creative mindset
- Familiar ย ย ย ย ย with MS office, PowerPoint, Excel and Technological Savyย
ย Salary Description $145,000 to $165,000ย