Learning Development Assistant Jobs in Mount Vernon, WA

Position Summary The Opportunity: The Program Assistant provides front-counter customer service and administrative support for Student Services at the Whidbey Island Campus. This position serves as a welcoming first point of contact for students and the general public, assists with student referrals and scheduling, supports admissions and enrollment activities, and contributes to the coordination of student services, admissions events, and operations. The job is a 100% full-time, classified position working 40 hours per week, 12 months per year, with a flexible schedule to accommodate limited evening hours.

This position works onsite at the Whidbey Island Campus in Oak Harbor, WA. The Program Assistant for Student Services reports to the Admissions Program Specialist 2. The Location: Skagit Valley College is on the traditional and unceded territories of the Coast Salish People's, especially on Swinomish Indian Tribal Community, Upper Skagit Indian Tribe, Samish Indian Nation, Nooksack Indian Tribe, and Sauk-Suiattle Indian Tribe.

Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver, BC, SVC is never far from world-class outdoor recreation, urban arts scenes, and local cultural events. SVC serves our local communities with a campus in Mount Vernon, Oak Harbor on Whidbey Island, and centers in Friday Harbor, a Marine Technology Center in Anacortes, and a Brewing Academy in Burlington. Mission: Skagit Valley College cultivates student learning and achievement; contributes to the educational, personal, and economic success of students; and promotes equitable and thriving communities.

Vision: The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to: Equitable student outcomes in access, achievement, and community; Our Guiding Principles; Decisions based on strategy and evidence; The development of our employees; A diverse and inclusive college community where everyone belongs. Guiding Principles: Respect, Integrity, Open and Honest Communication, Collaboration, and Compassion.

About SVC: Established in 1926, Skagit Valley College is a comprehensive community college within the Washington State Board for Community and Technical Colleges (SBCTC) providing associates and bachelor's degrees, as well as certificates, in high-quality academic transfer pathways, workforce training, basic education for adults, and lifelong learning opportunities. Our equity goals align with SBCTC's Vision statement; "Leading with racial equity, our colleges maximize student potential and transform lives within a culture of belonging that advances racial, social, and economic justice in service to our diverse communities." SVC's commitment to equity and social justice drives our collective work to increase access to higher education, inspire student learning and achievement, and strengthen our diverse community. We embrace equity through our core themes of access, achievement, and community by pursuing the continuous examination and revision of norms, policies, and practices to foster the success of all

SVC aspires to reflect the diverse racial, ethnic, and linguistic demographics in the district, particularly a growing Latinx population. As an emerging Hispanic Serving Institution (HSI) SVC seeks equity-minded leadership, faculty, and staff that are committed to inclusive practices and diverse environments where students from all backgrounds can thrive via multidisciplinary collaboration and the implementation of an array of services. Candidates representing all aspects of diversity are encouraged to apply.

Skagit Valley College offers: An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community. Support for innovative teaching, learning, and scholarship. Exciting opportunities for personal and career growth.

Diverse cultural and environmental benefits of rural, suburban, and urban lifestyles. Friendly, supportive, and diverse work environments. Excellent benefits include competitive leave packages and an array of health, dental, vision, and retirement plans to meet your current and future needs.

Duties and Responsibilities Office Operations and Administrative Support Maintain informational displays, flyers, bulletin boards, whiteboards, and promotional materials within Student Services areas; Assist with development and distribution of informational and promotional materials in collaboration with campus departments; Provide administrative support to Student Services staff through document preparation, including copying, printing, filing, data entry, and other routine office functions; Provides event support for New Student Registration (NSR) and other admissions-related activities by coordinating registration materials, preparing event supplies, assisting with room reservations, and supporting logistical needs to ensure successful event operations; Support NSR events: setup, check-in, student navigation, and post-event activities; Under the direction of the Director of Entry Services, conducts outreach communications to students requiring placement assistance or follow-up prior to Admissions and registration events; provides guidance, answers questions, and connects students with appropriate resources to support enrollment readiness and successful completion of enrollment steps; Perform miscellaneous clerical, administrative, and customer service duties as assigned; Supports special projects, strategic initiatives, and cross-functional efforts within Student Services departments as operational priorities and workload demands allow; Contribute to a welcoming, inclusive, and student-centered campus environment; Participate in departmental meetings and attend campus events as assigned. Customer Service and Student Support Serve as the primary front counter contact for students, community members, and campus visitors; Provide exceptional customer service in person, by phone, and through electronic communications; Provide comprehensive customer service to students navigating through admissions, registration, and placement; Support student access by assisting with appointment scheduling for placement testing, Counseling and Advising, faculty, Dual Credit programs, and Outreach services through institutional scheduling platforms, in coordination with and under the direction of the appropriate department; Assist students with reservations for New Student Registration events; Check-in students for their appointments with Counseling and Advising, Veterans, Financial Aid, and Faculty appointments; Monitor the Admissions and Enrollment Services email inbox daily as assigned. Referral and Records Support Connect students and visitors with appropriate departments, programs, and personnel through effective referrals; Collect and relay student contact information to appropriate staff for follow-up and service coordination; Receives and reviews student forms, applications, and supporting documentation; verifies completeness and accuracy; and routes materials to the appropriate Student Services offices for processing.

Maintains confidentiality of student records and follows institutional procedures, FERPA requirements, and established document management practices. Knowledge, Skills, and Abilities Ability to establish positive working relationships with students, faculty, staff, and community members; Ability to communicate professionally and effectively in a diverse environment; Ability to manage multiple priorities and meet deadlines; Commitment to student success, equity, and inclusion. Qualifications Minimum Qualifications High school diploma or equivalent; Strong customer service, communication, and interpersonal skills; Experience using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Ability to maintain confidentiality and exercise sound judgment; Strong organizational skills and attention to detail; Ability to multitask and work effectively in a fast-paced environment.

Preferred Qualifications Previous customer service or office support experience; Experience working in a higher education, student services, or public service environment; Strong organizational skills and attention to detail; Familiarity with appointment scheduling software and office technology; Bilingual in English and Spanish or multilingual communication skills. Salary, Benefits, Conditions of Employment, Application Procedure, About SVC Salary and Benefits: Salary is based on Range 39, Step A, $3,565 per month with periodic increments to $4,633 per month. Starting salary may be dependent on education, qualifications, and experience.

Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements. This position is eligible for overtime pay in accordance with the Fair Labor Standards Act and is dependent upon continued grant funding. This is a union-represented position subject to a collective bargaining agreement.

Retirement, medical, and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at https://fortress.wa.gov/hca/pebbhealthplan/compare.aspx. Application Deadline: Priority screening will begin after August 9, 2026

Applications received on or before this date will receive first consideration. Applications received after the screening date may be considered until the position is filled. Priority Screening Date: August 9, 2026 Interviews with Committee: TBD Finalist Interviews: TBD Anticipated Start Date: September 2026 Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process.

Only candidates selected to interview will be contacted. Application Procedure: To be considered for this position, applicants must: Meet the minimum qualifications and; Submit a complete application to the online recruitment system at www.skagit.eduthat includes the following: The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references; A current resume; (Attachment: Resume); A letter of interest addressing the minimum, desired qualifications, and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter). In order to be considered for the position, you must complete the online application in full and attach the required supplemental documents

Failure to provide this information may eliminate you from consideration for this position. Conditions of Employment: Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute. In the interest of providing a healthy, safe, and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students

If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. This classification is included in the classified staff bargaining unit, represented by the Washington Public Employees Association, WPEA

Application Assistance: If you have questions about the position or require special accommodation, you may contact Human Resources at (360) 416-7794, Monday through Thursday, 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message at (360) 416-7718 by the application closing date.

For questions regarding the online application system, you may call NEOGOV Applicant Tech Support at (855) 524-5627 from 8:00 am to 5:00 pm Pacific Time. For best results, apply using one of the following browsers supported by NEOGOV: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and later versions of Internet Explorer. SVC Annual Security Report: The U.S

Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all colleges to provide information to current and prospective students and employees about campus safety policies, procedures, and statistics on certain crimes, including hate crimes, domestic violence, dating violence, stalking, and sexual assault. We are required to report our campus security information and statistics in an Annual Security Report, which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by calling (360) 416-7794 or by accessing the Report at:https://www.skagit.edu/about/safety-security-parking/ Skagit Valley College is an equal-opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices

Skagit Valley College provides a drug-free environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, and/or gender identity, pregnancy, genetic information, age, marital status, disability, honorably discharged veteran or military status in its programs and employment. For inquiries regarding non-discrimination policies, contact Carolyn Tucker, Vice President of Human Resources/EEO, 360.416.7794 or carolyn.tucker@skagit.edu. For inquiries regarding sexual misconduct compliance, contact Title IX Coordinator, Sandy Jordan, 360.416.7923 or sandy.jordan@skagit.edu

Mailing address: 2405 E. College Way, Mount Vernon, WA 98273.