Leadership Development Manager Jobs in Durham, NC

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

As core members of the restaurant, Team Members work daily to serve our Guests well.  They focus on the little things, have a hospitable attitude, and genuinely enjoy serving others.  Team Members show up to work with a smile, positive attitude, and a willingness to learn and grow. 

Restaurant leaders oversee specific areas of the restaurant business.  These areas may include Operations, Cash Management, Training, Human Resources, and more.   Emerging leaders will possess a strong desire to grow, stretch and be challenged in their Leadership.  

This role is intended for those who desire to move into high-level Leadership roles quickly.  This development program is designed for highly ambitious individuals who wish to contribute to the restaurant at a higher level.  These Leaders will be expected to learn daily restaurant roles and responsibilities at an accelerated pace, operate at a professional level, navigate through the growth opportunities in the restaurant humbly and intentionally, demonstrate an ability to influence people, and produce measurable results for a multimillion-dollar business. These individuals will possess a strong desire to serve others, a willingness to be challenged, and a growth mindset.  Specific Leadership and Chick-fil-A experience is not required.  

This is a full-time position.  Candidates should expect to work a minimum of 40 hours per week throughout the development process and subsequent Leadership opportunities.  Candidates can expect the development process to take a minimum of 6-months, with the goal of producing a highly effective restaurant Leader that can serve Chick-fil-A Rand Village for a period of at least 2-3 years. 

Throughout this development process, you will learn how to execute, oversee, and set goals in various areas of the restaurant, including: 

·       Back of House Operations

·       Front of House Operations

·       Back of House Shift Leading

·       Front of House Shift Leading

·       Scheduling, Labor and Productivity

·       Financial Stewardship, Cash Management, and Fiscal Responsibility

·       Catering and Marketing

·       Leadership Development and Training

·       Recruiting, Hiring and Onboarding

·       Food Safety and Quality

·       Hospitality and Guest Experience

Required Competencies 

·       Thinks strategically and casts vision: able to see and communicate the business goals with the ability to use forward thinking and planning

·       Communicates effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy

·       Time management: organization, high capacity, meets deadlines, prioritizes most important goals, makes wise decisions

·       Adapts and innovates: adjusts quickly to changing priorities and conditions and generates new approaches to problems

·       Growth oriented: explores new ideas and opportunities to produce results for the business 

·       Intentional leadership: intentionally and proactively leads the team to meet their potential in a proactive way

·       Organizational builder: skilled in organizational strategy and execution; thinks, builds and leads with ownership

·       Culture guardian: models Core Values, exemplifies our Vision, and lives out the Chick-fil-A Corporate Purpose

·       Faithful steward: invests and multiplies what has been given to them to steward

Development

·       Create and follow restaurant and personal development plan

·       Follow step-ladder approach to development

·       Meet 1:1 with restaurant leaders and Executive Director to discuss the business and problem solve to improve results and learning

·       Attend Leadership meetings to collaborate with other high-level leaders

·       Earn a current ServSafe Certification

·       Work intentionally with restaurant Coordinators and Directors weekly

·       Access to Chick-fil-A development opportunities, resources and tools

Requirements

·       Full Time

·       40+ hours per week

·       Flexible availability required

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.