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Lead Ramp Agent Jobs in North Carolina (NOW HIRING)

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Lead Ramp Agent information

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$9

$15

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How much do lead ramp agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for lead ramp agent in North Carolina is $15.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $16.59 per hour, depending on experience, location, and employer.

Is it hard to get hired as a lead ramp agent?

Getting hired as a lead ramp agent typically requires relevant experience in ground operations, strong communication skills, and the ability to supervise team members. Employers often look for candidates with safety training, certifications such as OSHA, and the ability to work in physically demanding environments, which can influence the difficulty of securing the position.

How does a lead ramp agent coordinate with other airport teams during tight flight schedules?

A Lead Ramp Agent regularly collaborates with ground crew, gate agents, and flight operations to ensure quick and safe aircraft turnaround. During tight schedules, clear communication and efficient task delegation are crucial to avoid delays. The Lead Ramp Agent oversees baggage loading, fueling, and aircraft marshaling, often acting as the main point of contact between ramp personnel and the control tower. This role requires adaptability and strong leadership, as quick problem-solving directly impacts flight departure times and passenger satisfaction.

What is a lead ramp agent?

Lead Ramp Agents are responsible for supervising and coordinating the activities of ramp agents who load and unload aircraft cargo, baggage, and mail. They ensure that ground operations run smoothly and safely, adhering to airline and airport regulations. Lead Ramp Agents also train new staff, assign duties, and act as liaisons between ramp crews and management. Their role is crucial for maintaining on-time departures and arrivals, as well as upholding safety standards on the tarmac.

What is the difference between Lead Ramp Agent vs Ramp Agent?

AspectLead Ramp AgentRamp Agent
CertificationsTypically requires OSHA safety training, equipment operation certificationsRequires similar safety and equipment certifications
Work EnvironmentSupervises ramp activities, manages team, ensures safety protocolsPerforms ground handling, baggage loading, aircraft servicing
ResponsibilitiesLeads ramp team, coordinates operations, enforces safetyExecutes ground handling tasks, supports flight operations
Employer/IndustryAirlines, ground service providersAirlines, ground handling companies

The main difference between a Lead Ramp Agent and a Ramp Agent is that the Lead Ramp Agent supervises and coordinates ramp activities, while the Ramp Agent primarily performs ground handling tasks. Both roles require safety certifications and work in similar environments, but the Lead Ramp Agent has additional leadership responsibilities.

What are the key skills and qualifications needed to thrive as a lead ramp agent, and why are they important?

To thrive as a Lead Ramp Agent, you need experience in ground operations, knowledge of safety procedures, and typically a high school diploma or equivalent. Familiarity with ground service equipment, radio communication systems, and industry safety certifications such as OSHA are commonly required. Strong leadership, problem-solving, and effective communication skills help in managing teams and handling unexpected situations. These abilities are crucial for ensuring the safe, timely, and efficient movement of aircraft and baggage on the ramp.

What are popular job titles related to Lead Ramp Agent jobs in North Carolina?

For Lead Ramp Agent jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Lead Ramp Agent jobs in North Carolina look for?

The top searched job categories for Lead Ramp Agent jobs in North Carolina are:

Lead Ramp Agent jobs near you
Infographic showing various Lead Ramp Agent job openings in North Carolina as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $31,579 per year, or $15.2 per hour.

Program Manager - Customer Retention AI Agent (Google CCAI) @ Charlotte NC

Diverse Lynx

Charlotte, NC • On-site

$55 - $60/hr

Other

Re-posted yesterday

Job description

Position: Program Manager - Customer Retention AI Agent (Google CCAI)
Location: Charlotte NC
Type: Contract W2
Rate: $55-$60/hr on W2
Role Summary
We're looking for a seasoned Program Manager to lead the end-to-end delivery of a customer retention agent built on Google's Contact Center AI (CCAI) / Dialogflow CX platform. This is a cross-functional program spanning conversational design, engineering, data, and CX operations - you'll own scope, timeline, risk, and stakeholder alignment from discovery through production launch and scale.
Key Responsibilities
• Own the program roadmap, milestones, and delivery cadence for the retention agent build (discovery → design → build → pilot → GA)
• Coordinate cross-functional squads: conversational designers, Dialogflow CX/CCAI engineers, data/ML teams, QA, and contact center operations
• Manage vendor/SI relationships if a systems integrator or Google Cloud partner is involved
• Define and track program KPIs (containment rate, retention lift, deflection rate, CSAT/NPS impact, AHT reduction)
• Run governance: steering committee updates, RAID logs, budget tracking, and change management
• Drive integration planning across CRM, telephony/CCaaS, billing, and retention-offer systems
• Manage phased rollout strategy (pilot cohort → regional → full production) and post-launch optimization cycles
• Escalate and resolve cross-team blockers; manage dependencies between engineering, data privacy/compliance, and business stakeholders
Required Qualifications
• 10+ years of program/project management experience, including 3+ years managing AI/conversational AI, CX, or contact-center technology programs
• Hands-on program delivery experience with Genesys Cloud CX (or comparable enterprise contact-center platform) environments
• Working knowledge of Google Cloud Contact Center AI (CCAI) / Dialogflow CX, or strong aptitude to ramp quickly on the platform
• Proven experience managing customer retention, churn-reduction, or customer experience transformation initiatives
• Strong stakeholder management skills - comfortable presenting to VP/C-level sponsors and running working sessions with engineers
• Experience with Agile/Scrum and hybrid delivery models; PMP, PgMP, or SAFe certification a plus
• Familiarity with CRM (Salesforce/ServiceNow), telephony integrations, and data privacy considerations (PCI, PII) in contact center contexts
Nice to Have
• Prior experience specifically launching a virtual agent / conversational AI bot into a live contact center
• Experience with retention/loyalty program design (offers, save desks, win-back campaigns)
• Google Cloud certification (Professional Cloud Architect or CCAI-specific training)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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About Diverse Lynx

Sourced by ZipRecruiter

Diverse Lynx, based in Princeton, NJ, US, is a reputable company in the Information Technology sector. The firm, as reflected through its website diverselynx.com, specializes in delivering comprehensive IT solutions. These solutions range from IT consulting to robust digital transformation strategies, IT staffing, and full-time placements services. The company was established in 2008, and it prides itself on providing simplified, efficient technology solutions designed to meet the unique needs of each client.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Princeton, NJ, US

Year founded

2002

Social media

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