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Description

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Under the Senior Programs Specialist's direction, the Decarbonization Programs Intern will provide support for two of SVCE's decarbonization programs: Home Rebates and E-Bike Rebates. These programs are designed to offer rebates to residential customers to switch from fossil fuel home appliances or vehicles to zero-carbon electric appliances (e.g., heat pumps) or modes of transportation (e.g., e-bikes). These programs align with SVCE's mission, which is to reduce dependence on fossil fuels by providing carbon-free, affordable, and reliable electricity and innovative programs for the SVCE community. 

Rebate programs require program design, setup, marketing, implementation, and routine monitoring and evaluation. The Home Rebates program was launched in 2022 and is SVCE's longest running program. It has helped partially or fully electrify more than 3,500 customer homes and paid out more than $10 million in rebates. The E-Bike Rebate program is new and is still in the initial stages of research and development, with a target launch date of Fall 2026. 

The Decarbonization Programs Intern position will support database management, rebate processing, and program analysis for the Home Rebates program. The intern will also help with program design and pre-launch support for a new E-Bike Rebate Program. Through the tasks outlined below, the Intern will have an opportunity to gain hands-on experience with implementing and analyzing a well-established customer program and also benefit from using their creativity and outreach skills to support setting up a new program. 

Supervision and Support System

This position is based in the Programs Team of the Customer Success Department. This position reports directly to the Senior Programs Specialist, with project-specific supervision from other Programs Team members. 

About Silicon Valley Clean Energy

Formed in 2016, Silicon Valley Clean Energy (SVCE) is a Community Choice Energy provider serving approximately 280,000 residential and commercial customer accounts in thirteen Santa Clara County communities. The SVCE mission is to provide customers with electricity generated from renewable and carbon-free sources at competitive rates, and further accelerate decarbonization through deployment of innovative local programs. Key program areas include: building electrification, electric vehicles and charging infrastructure, supporting local policies that advance electrification, and demand management.

SVCE is a joint-powers agency governed by a Board of Directors comprised of an elected official from each of the thirteen SVCE member communities. By providing reliable and responsive electricity service at competitive rates, SVCE maintains a 96+% customer participation rate and a strong financial foundation. Access to clean electricity has helped our communities take a major step in fighting climate change by reducing local emissions. Yet, supplying clean electricity is just one part of the solutions needed to ensure a pollution-free future. It is essential that SVCE continues to proactively engage with our customers and community stakeholders in the electrification journey - helping to inspire, educate, and enable action in transitioning from fossil fuels to clean electricity - in homes, buildings, and transportation.

The SVCE Culture

Achieving SVCE's ambitious and urgent mission requires a team capable of meeting the tremendous challenges embedded in these goals. SVCE develops and fosters a diverse and talented team that thrives in a dynamic and fast-changing environment. As such, at SVCE we recruit and retain smart, passionate, innovative, and collaborative employees. Company employees contribute, as a team and as individuals, to continuously building and supporting a culture of collaboration and trust. SVCE employees encourage creativity and the free flow of ideas to spur innovation. The workplace environment is adaptable, and technology enabled to drive innovative solutions. SVCE emphasizes focus and prioritization across departments to achieve quality, rather than simply quantity of output. SVCE provides a rewarding workplace experience where productivity can be maintained across a variety of work environments. SVCE provides opportunities for growth, engagement, and support professional and personal development. SVCE offers opportunities that position their people, as well as SVCE, for success.

More information can be found at: www.svcleanenergy.org

Requirements

Duties and Responsibilities

• Processes weekly Home Rebate reports to enable timely payments to customers.
• Fulfills data and invoice requests for SVCE's internal and external stakeholders. 
• Coordinates improvements to SVCE's Salesforce and Rock Rabbit databases and shares best practices with SVCE staff. Troubleshoots issues with staff or vendors as they arise.
• Supports pre-launch of the E-Bike Rebates Program, including developing research questions, survey questions, application forms, and program rules.
• Support the recruitment and education of local e-bike retailers in preparation for the E-Bike Program.
• Collaborate with SVCE's Marketing team to promote the E-Bike Rebates Program to residential customers.

Skills and Qualifications 

Required Qualifications

• Intermediate/advanced experience with MS Excel
• Knowledge of data analysis and statistics
• Strong interpersonal skills and experience collaborating with internal/external stakeholders.
• Appropriate and professional in-person, telephone, and e-mail etiquette. 
• Ability to work independently, as well as coordinate or participate in team efforts. 
• Strong presentation skills.
• Efficient project and time management.

Desired qualifications

• Familiarity with residential building and transportation electrification technologies.
• Experience building reports and dashboards in a Salesforce CRM or a demonstration of relevant completed courses, such as Salesforce's trailhead academy.
• Strives to achieve excellent competency in SVCE's core competencies - collaboration, effectiveness, continuous learning, and      stakeholder service.

Education and Experience

Undergraduate, graduate, or post-graduate in good academic standing at an accredited university or college, studying environmental science, environmental engineering, environmental studies/policy, sustainability, data science, or a related discipline.

Physical and Working Conditions:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Location & Requirements:

• SVCE is a Hybrid work location out of Sunnyvale, CA.
• Onsite attendance required as needed by the supervisor, team, and department.
• Required attendance for company Quarterly-In-Person-Days.
• Occasionally needed for Monthly Board Meetings - second Wednesday of the month; approximately 5:30 - 10:00 pm.
• Valid California Class C driver's license required.
• Ability to perform standard office-based physical activities with reasonable accommodations.

Environment

 Work is performed in a typical office setting with exposure to computer screens and at public events (fairs, meeting rooms, farmers' markets, etc.) with moderate noise and will require some evening and weekend work. The noise level in the work environment is usually typical of an office environment and public events.

Physical

While performing the duties of this class, employees are regularly required to sit, walk, and stand; talk or hear, in person and by telephone; reach with hands and arms. Employees are occasionally required to walk, and stand for prolonged periods; stoop, bend, kneel and twist; and may lift up to twenty pounds. Employees must be able to communicate in person, in writing, and by telephone with Board members, management, co-workers, vendors, consultants, and with the public in face-to-face, one-on-one, and group settings.

Vision

See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and operate assigned equipment.

Hearing

Hear in the normal audio range with or without correction.

-----SVCE IS AN EQUAL OPPORTUNITY EMPLOYER-----