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Laboratory Operations Manager Jobs in Washington

Actalent

Director Of Operations

Rockville, MD

$52.88/hr

Description Provide strategic and operational leadership for all clinical laboratory functions to ... This position oversees daily workflows, manages and develops laboratory staff, and drives ...

Koniag, Inc.

Laboratory Technician

Washington, DC · On-site

$21.50 - $28.50/hr

The Laboratory Technician will perform ballistic evidence examination and analysis while supporting ... Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we ...

kgs

Laboratory Technician

Washington, DC

$21.50 - $28.50/hr

The Laboratory Technician will perform ballistic evidence examination and analysis while supporting ... Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we ...

kgs

Laboratory Technician

Washington, DC

$21.50 - $28.50/hr

The Laboratory Technician will perform ballistic evidence examination and analysis while supporting ... Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we ...

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All JobsLaboratory Operations Manager JobsLaboratory Operations Manager Jobs in Washington

Laboratory Operations Manager information

See Washington salary details

$35.1K

$71.9K

$134.2K

How much do laboratory operations manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for laboratory operations manager in Washington is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What is the difference between Laboratory Operations Manager vs Laboratory Supervisor?

AspectLaboratory Operations ManagerLaboratory Supervisor
CredentialsBachelor’s degree in science or related field; certifications may be preferredAssociate’s or Bachelor’s degree; relevant certifications
Work EnvironmentOversees multiple labs or departments, strategic planningSupervises daily lab activities, direct team oversight
ResponsibilitiesManaging operations, budgets, compliance, staff managementSupervising technicians, ensuring quality control, daily task management

The Laboratory Operations Manager focuses on overall lab management, strategic planning, and compliance, while the Laboratory Supervisor handles daily supervision of lab staff and operational tasks. Both roles require relevant science credentials, but the manager role involves broader responsibilities and higher-level decision-making.

What does a Laboratory Operations Manager do?

A Laboratory Operations Manager oversees the daily operations of a laboratory, ensuring that all processes run efficiently and safely. They are responsible for managing staff, maintaining compliance with regulations, overseeing budgets, and ensuring quality control. Their role also involves coordinating with other departments, implementing new procedures, and troubleshooting operational issues to keep laboratory activities on track.

Are operations managers well paid?

Laboratory Operations Managers typically earn competitive salaries that vary based on experience, location, and industry. They often receive additional benefits such as bonuses, health insurance, and opportunities for advancement, reflecting the managerial responsibilities and technical expertise required for the role.

What are the key skills and qualifications needed to thrive as a Laboratory Operations Manager, and why are they important?

To thrive as a Laboratory Operations Manager, you need a solid background in laboratory science, management experience, and typically a bachelor's or advanced degree in a related field. Familiarity with laboratory information management systems (LIMS), quality assurance protocols, and regulatory compliance certifications like CLIA or CAP accreditation is crucial. Strong organizational, leadership, and problem-solving skills, along with effective communication, set top performers apart. These competencies ensure efficient laboratory operations, regulatory compliance, and high-quality results critical to scientific and healthcare outcomes.

What are some common challenges faced by Laboratory Operations Managers, and how can they be addressed?

Laboratory Operations Managers often encounter challenges such as maintaining compliance with safety and regulatory standards, managing diverse teams, and optimizing workflow efficiency. Balancing administrative duties with hands-on problem-solving and ensuring all staff are properly trained on protocols are also common issues. Addressing these challenges typically involves ongoing staff training, implementing robust quality management systems, and fostering clear communication between team members and other departments. Proactively staying updated on industry regulations and creating a culture of safety and collaboration can greatly help in overcoming these operational hurdles.
What are the most commonly searched types of Laboratory Operations jobs in Washington? The most popular types of Laboratory Operations jobs in Washington are:
What are popular job titles related to Laboratory Operations Manager jobs in Washington? For Laboratory Operations Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Laboratory Operations Manager jobs in Washington look for? The top searched job categories for Laboratory Operations Manager jobs in Washington are:
What cities in Washington are hiring for Laboratory Operations Manager jobs? Cities in Washington with the most Laboratory Operations Manager job openings:
Laboratory Operations Manager jobs near you
Infographic showing various Laboratory Operations Manager job openings in Washington as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $71,870 per year, or $34.6 per hour.
Client Operations Manager

Client Operations Manager

Quest Diagnostics

Chantilly, VA • On-site

$93K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

ExamOne rating

6.2

Company rating: 6.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

88th of 103 rated laboratories

Job description

Job Description
Client Operations Manager - Chantilly, VA, Monday to Friday, 8:00 AM to 4:30 PM
Pay range: $93,200+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Manage and direct all aspects of the customer service call center operations for assigned sites.
Responsibilities
  • Responsible for the supervision, coaching, monitoring, training and performance management of assigned staff.
  • Implement and review relevant processes, policies, and standard operating procedures.
  • Responsible for service issue resolution, reduction in service defects, problem tracking/reporting for sales representatives and others.
  • Facilitates cross-functional initiatives to reduce defects and improve processes.
  • Partners with other internal departments (Sales, Billing, IT and all laboratory operations) to establish relationships and problem-solving processes that are seamless to the external customer.
  • Ensure efficient and effective daily client communications of samples being held for TIQs as well as ensuring timely client communication of Priority values, STATs and TNPs per SOP.
  • Consolidate reports of daily, weekly and monthly trends. Report all relevant statistics to senior management.
  • Follow-up with laboratories regarding challenges with test status or results.
  • Identify and follow-up on IT related issues and make recommendations for service enhancements by submitting LIS RFS documentation.
  • Identify and follow-up with IT regarding telecom problems including service enhancements.
  • Oversees on-boarding of new clients to ensure smooth transition and favorable assimilation into Quest.
  • Develop strategies for addressing chronic service failures to facilitate permanent resolution.
  • Ensures compliance with the established quality standards and actively participates in monitoring corrective action and its effectiveness.
  • Oversees analysis of account problems and expedites their resolution; establishes practices to support field representatives with managing their account activity, problem resolution, and monitoring of key accounts.
  • Oversee execution of customer satisfaction survey process, client communications, and monitoring of key or "at risk" accounts and management reporting.
  • Ensure department compliance with all company policies and government regulations.
  • Analyze business needs to forecast budgetary requirements and prepare budget report as required. Monitor department expenses and keep spending in line with budget.
  • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications
Required Work Experience:
Minimum of five (5) years of professional experience in a leadership role in a customer service environment AND
Preferred Work Experience:
Minimum of five (5) years previous clinical laboratory experience preferred.
Physical and Mental Requirements:
  • Sitting for long periods of time.
  • Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:
  • Proper telephone etiquette to handle customer inquiries.
  • Basic knowledge of operating office equipment.
  • Broad understanding of the laboratory business and its service requirements
  • Thorough knowledge of the laboratory's operations.
  • Comprehensive knowledge of medical and laboratory terminology.
  • Understand the importance of Quality Service and how it is measured.

Skills:
  • Excellent leadership, interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
  • Ability to foster a positive and productive work environment by building, leading and motivating the team.
  • Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
  • Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
  • Strong organizational skills.
  • Ability to analyze and solve problems.
  • Ability to maintain professional and tactful manner in stressful situations.
  • Exhibit comfortable interaction with technical staff and other departments.
  • Ability to deal with client information in a confidential manner

Education
  • Bachelor's Degree Bachelor's Degree in a Life Science, Business, Customer Relations or related field. In lieu of degree, years of equivalent, relevant experience will be considered. (Required)

Licenses and Certifications
  • Six Sigma Certified Green Belt (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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