ZipRecruiter

Log In

1

Laboratory Client Service Supervisor Jobs (NOW HIRING)

Liberty Software

Client Service Supervisor

Dallas, TX · On-site

We're excited to grow our team by hiring a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on ...

Kestra Holdings

Client Service Supervisor

Tempe, AZ · On-site

The Client Service Supervisor in Concierge is a frontline leader responsible for overseeing daily operations, supporting a team of associates, and ensuring the delivery of exceptional experience for ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

Prior leadership, supervisory, or management experience preferred * Strong understanding of veterinary practice workflows and client service best practices * Excellent communication, conflict ...

Crane Worldwide Logistics LLC

* Supervises the work of a team of client service specialists * Directs workflow and monitors workload to ensure client inquiries are addressed promptly * Trains new client service staff in support ...

previous page

Showing results 41-60

All JobsHealthcare JobsMedical Research JobsClinical Research Manager JobsLaboratory Client Service Supervisor Jobs

Laboratory Client Service Supervisor information

See salary details

$24.5K

$58K

$101K

How much do laboratory client service supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for laboratory client service supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Laboratory Client Service Supervisor jobs?

For Laboratory Client Service Supervisor jobs, the most frequently searched job titles are:

Client Service Supervisor

Dallas, TX • On-site

Liberty Software
Software Development • 51 - 200 employees
Learn more about Liberty Softwareexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Key responsibilities

  • Supervise the day-to-day performance of the Client Services team to ensure responsiveness and accuracy.

  • Serve as a subject matter expert on Liberty's software products and assist in training and development of team members.

  • Manage escalated customer issues, work to de-escalate concerns, and personally resolve complex client requests.

Liberty Software rating

5.1

Company rating: 5.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Lead the team that supports the pharmacies supporting their communities!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.

Please note:

  • This role is based in our Grapevine, TX office
  • Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

What You'll Do:

  • Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
  • Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
  • Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
  • Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
  • Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
  • Support your Client Service Manager and collaborate cross-functionally with other departments
  • Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
  • Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
  • Step in and assist in other areas of the business as needed

Qualifications:

  • Bachelor's degree required
  • Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
  • Demonstrated leadership experience in a client-facing or support environment
  • Advanced understanding of the independent pharmacy industry strongly preferred
  • Professional, patient, and friendly demeanor
  • Exceptional multitasking and organizational skills
  • Strong critical thinking, documentation, and problem-solving abilities
  • Quick to learn and navigate new software platforms
  • Passion for providing excellent customer service and mentoring others

Benefits Starting Day One:

  • 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
  • Family coverage available with Liberty contributing 50% of the premium
  • Fully vested 401(k) with employer match 
  • Employer contributions to Health Savings Accounts (HSA)
  • Generous paid time off and paid holidays
  • Tuition reimbursement and continuing education support
  • Adoption expense reimbursement
  • Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
  • Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
  • Fully stocked breakroom

If you're passionate about helping others and leading with purpose, we'd love to hear from you! 

Apply today!

What Liberty Software employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom