Labor Union Data Analyst Jobs (NOW HIRING)

Company Overview
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.
Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ("Together We Advance") designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.
Position Summary
Metro Credit Union is seeking a Financial Crimes Data Analyst to join our growing Financial Crimes team in a newly created, high-impact role. This position sits at the intersection of data, technology, and financial crime prevention, supporting both BSA/AML and fraud functions by driving advanced analytics, reporting, and platform optimization.
In this role, you will be a trusted partner to investigators, compliance leaders, and cross-functional teams, transforming complex data into meaningful insights that strengthen detection, improve operational efficiency, and ensure regulatory excellence. You'll play a critical role in maintaining data integrity, enhancing system performance, and supporting risk-based decision making across the organization.
Beyond the technical scope, this is an opportunity to join a fun, collaborative, and dynamic team that has a direct and visible impact on the business. At Metro Credit Union, our work is rooted in service to our members and to the communities we support.
If you're passionate about financial crime prevention, enjoy building and optimizing analytics solutions, and want your work to truly matter, this role offers the chance to influence, and make a difference every day.
What You'll Do
Systems Administration & Analytics

• Configure, test, and optimize fraud and Anti-Money Laundering (AML) platforms to enhance detection capabilities, streamline alerting, and improve reporting workflows.
• Lead the development of dashboards and comprehensive reports providing visibility into fraud losses, Suspicious Activity Report (SAR) and Currency Transaction Report (CTR) volumes, case aging, and key operational trends.
• Regularly evaluate system performance and recommend targeted enhancements to improve detection accuracy and reduce latency.

Regulatory Reporting & Quality Control

• Maintain robust audit trails and ensure the completeness, accuracy, and timeliness of all regulatory reporting.
• Support periodic risk assessments and contribute to system tuning efforts to align technology and reporting practices with evolving regulatory standards.

SOP Development & Maintenance

• Draft, maintain, and update Standard Operating Procedures (SOPs governing fraud detection, AML workflows, and system usage.
• Collaborate with internal and external stakeholders to ensure SOPs reflect current operational practices and regulatory expectations, supporting consistency and compliance across the organization.

Cross-Functional Collaboration

• Assist with Financial Crimes phone queue coverage to maintain service levels.
• Interview members to obtain relevant facts and support fraud identification efforts.
• Educate and coach members on identity theft prevention and response.
• Ensure system outputs align with investigative and operational needs.
• Contribute to strategic planning and continuous process improvement initiatives.
• Promote cross-functional collaboration and drive enhancements that benefit the Financial Crimes department.
• Act as coordinator during active fraud incidents, participating in incident response meetings and organizing or relaying action items as needed.
• Perform additional duties as assigned by management.

What You'll Bring
Education and Experience

• Bachelor's degree in data analytics, finance, or a related field, or an equivalent combination of education and work experience, strongly preferred.
• 3-5 years of experience in financial crimes, AML, or fraud analytics, strongly preferred.

Skills, Knowledge & Certifications

• Demonstrated expertise with AML and fraud detection platforms (e.g., Verafin, Actimize, or similar).
• Advanced proficiency in data analytics tools and dashboard/report development.
• Experience using artificial intelligence and automation technologies within compliance workflows.

Regulatory Knowledge

• Strong understanding of FinCEN reporting obligations and BSA/AML regulatory requirements, including AML, BSA, USA PATRIOT Act, OFAC, and FACT Act.

Certifications (Preferred)

• CAMS, CFE, or similar financial crimes or fraud-related certifications.

Professional Skills

• Excellent verbal and written communication skills, including report writing and presentations.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to research, analyze, and clearly present investigative findings.
• Proven ability to collaborate effectively across departments and with all levels of the organization.
• Keen attention to detail and ability to perform effectively in a fast-paced environment.

Hybrid Policy Eligibility

• Minimum Days In Office per Week: 3 days per week; Tuesday and Wednesday in office required.
• Minimum Days In Office to Onboard: 14 Days
• 4x10 Eligible: Yes

Why Join Our Team
Comprehensive Benefits
Health, Dental, and Vision coverage for employees working a minimum of 20 hours per week; Metro provides assistance toward premiums and copays and offers 100% coverage on prescription copays
Annual bonuses - All staff eligible for an annual bonus and an annual (vesting) retention bonus
Time off - Three weeks of paid vacation per year and 11 paid holidays
401(k) retirement - Matching plan and Safe Harbor Plan; Metro contributes 3% regardless of employee contribution
Wellness programs - Wellness incentives, Employee Assistance Program, Flexible Spending Account, Prescription Drug Program, and a range of voluntary benefits (LTD, STD, AD&D)
Financial wellness - Access to no-interest loans and $150 per quarter reimbursement for wellness and lifestyle expenses
Pet insurance - Discounts on pet insurance
Career growth - Strong growth opportunities with individualized development plans
Tuition assistance - Position-related or job-related tuition assistance (one-year eligibility)
Training programs - Superb in-house training programs
Work environment - A growing, dynamic environment with a strong culture and exceptional team members
Compensation Disclosure
$83,000 - $112,000
The salary range listed provides a general expectation for the role. Final compensation is based on experience, unique strengths, and the impact you are expected to make. Metro also offers a competitive benefits package and additional perks that contribute to total compensation.
About Metro Credit Union
Established in 1926, Metro Credit Union is the largest state-chartered credit union in Massachusetts, with 18 branches, more than 220,000 members, and $3.4 billion in assets. Metro is a high-performing, financially sound, not-for-profit financial cooperative owned by and operated for its members. Our mission is to help local individuals, businesses, and nonprofit organizations reach their goals by providing quality banking solutions that support economic vitality and strengthen the communities we serve