DuraMark Technologies is a leading manufacturer of high-quality, durable decals and labels with office locations in Indiana and Minnesota. We specialize in providing customized solutions for a wide range of industries, including automotive, industrial, and medical. Our products are known for their exceptional quality, durability, and resistance to harsh conditions.
As a team-oriented company, we value innovation, customer satisfaction, and employee development. We offer a collaborative work environment where individuals can contribute their unique skills and ideas to help us achieve our goals.
Position Summary: The Quality Manager is accountable for quality outcomes, ISO 9001 compliance, and process discipline across all label manufacturing operations. This role owns the Quality Management System (QMS), ensures product and process quality in production, leads nonconformance resolution through root cause analysis, manages customer and supplier quality performance, and drives quality metrics with a continuous improvement culture. The Quality Manager is empowered to place quality holds, quarantine nonconforming product, and escalate or stop production or shipment when required to protect compliance and customer requirements. This will mostly be on-site in Westfield, IN with quarterly travel to Little Canada, MN.
Reporting relationships:Reports to: VP, Operations
Direct reports: Quality Technicians
Key Responsibilities:Own and Govern the Quality Management System (QMS)โข Serve as the EOS owner for quality outcomes and process discipline
โข Maintain ISO 9001 certification, documentation, and audit readiness
โข Act as ISO Management Representative
โข Control and manage QMS documents (SOPs, work instructions, forms, records)
โข Prepare and present Management Review inputs
โข Lead internal, customer, and supplier audit planning and execution
โข Own CAPA lifecycle: response, closure, verification, and prevention
Ensure Product and Process Quality in Productionโข Define inspection standards for incoming, in-process, and final product
โข Oversee First Article Inspections (FAI), approval samples, and material/print trials
โข Conduct layered audits across workcenters (screen print, digital print, converting, finishing, shipping)
โข Implement quality checkpoints, operator checklists, and process control plans
โข Manage quality holds, quarantines, and product release decisions
โข Partner with operators and prepress/art teams to prevent setup, print, and variable-data errors
Lead Nonconformance Resolution and Root Cause Analysisโข Own internal and external NCR (Nonconforming Product/Material) events
โข Lead Root Cause Analysis (RCA) and corrective action implementation
โข Drive preventive actions to reduce recurrence
โข Collaborate with engineering, maintenance, and operations on process validation
โข Ensure defect containment protects customers and compliance requirements
Manage Customer and Supplier Quality Performanceโข Own customer complaint resolution, RMAs, and trend analysis
โข Support customer audit requests and quality data reporting
โข Qualify and validate new label materials (films, adhesives, inks, laminates) including traceability and shelf-life requirements
โข Maintain the Approved Supplier List (ASL) and supplier quality scorecards
โข Conduct supplier audits and manage vendor corrective actions when materials fail spec
Drive Quality Metrics, Continuous Improvement, and Cultureโข Publish and improve quality KPIs (scrap %, defects, complaints, NCR cycle time, delivery quality)
โข Lead Lean/Kaizen quality improvement initiatives
โข Support DOE experiments to optimize print and converting performance
โข Train and coach the organization on ISO awareness, inspection standards, and quality ownership
โข Develop and mentor quality team members (inspectors, technicians)
โข Promote a culture where quality protects customers, compliance, and long-term business success
Qualifications:Education: College degree preferred
Experience: 3 to 5 years of quality management and/or ISO implementation/auditing
Position Competencies: - Able motivate others and work with cross-functional teams
- Attention to detail and disciplined
- Able to manage their calendar and balance multiple objectives
- Process oriented (map a process, problem solving to root cause, implement an action plan)
- Demonstrated ability to follow through on commitments
- Computer skills (MS office, MRP software)
Benefits of Working Here: - Competitive salary and 401(k) matching (100% vested immediately)
- Comprehensive medical, dental, and vision insurance, including HSA, Life Insurance and more!
- Company Paid Short-Term and Long-Term Disability
- Company Paid Life Insurance
- Corporate Chaplain Services
- Generous Paid Time Off
- 8.5 Paid Holidays Per Year
- A collaborative environment where your ideas are heard
- Free coffee all day and a culture that knows how to have fun while working hard
Our Core ValuesCustomer Focusedโข Give our Customers the Best Experience Possible
Do The Right Thingโข Act with Integrity and Trust
โข Confront the Hard Stuff
โข Treat people how you would like to be treated
Positive "Get It Done" Attitudeโข Adaptive to Change
โข Work Hard and Have Fun
โข Motivate others
โข Committed to Quality and Execution
Collaborative Team Playerโข "Win as a Team" Mentality
โข Creative Problem Solver
โข Humble & Confident Contributor
Passion To Growโข Achievement driven with a "Will to Win"
โข Curious Learner
โข Energetic Competitor
If you are a highly motivated and results-oriented individual with a passion for the labeling industry, we encourage you to apply for this exciting opportunity at DuraMark Technologies today!
Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.