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Lab Operations Assistant Jobs in Phoenix, AZ (NOW HIRING)

EssilorLuxottica

Customer Care Specialist

Phoenix, AZ · On-site

$16.25 - $21.50/hr

... and Lab Operations to investigate order issues, support delayed orders, and help facilitate an ... Document customer interactions and maintain detailed records in the CRM platform * Assist in ...

Labcorp

Lab Assistant - Toxicology

Phoenix, AZ · On-site

... our operations to enhance how work gets done and deliver greater value to customers and patients ... Labcorp is seeking a Lab Assistant to join our team in Phoenix, AZ . Work Schedule: 1st shift ...

Labcorp

Lab Assistant - Toxicology

Phoenix, AZ

... our operations to enhance how work gets done and deliver greater value to customers and patients ... Labcorp is seeking a Lab Assistant to join our team in Phoenix, AZ . Work Schedule: 1st shift ...

Labcorp

Lab Assistant - Toxicology

Phoenix, AZ

... our operations to enhance how work gets done and deliver greater value to customers and patients ... Labcorp is seeking a Lab Assistant to join our team in Phoenix, AZ . Work Schedule: 1st shift ...

AZ Dentist

Lead Dental Assistant

Sun City, AZ · On-site

$22 - $30/hr

Serve as a lead assistant and provide support during daily clinical operations * Assist the dentist ... Take impressions and assist with lab communication as needed Requirements: * 3+ years of dental ...

Labcorp

PRN Cytology Lab Assistant

Phoenix, AZ · On-site

... our operations to enhance how work gets done and deliver greater value to customers and patients ... Labcorp is seeking a Lab Assistant to join our team in Phoenix, AZ. Work Schedule: This is a per ...

Labcorp

Lab Assistant - Flow Cytometry

Phoenix, AZ

... our operations to enhance how work gets done and deliver greater value to customers and patients ... Labcorp is seeking a Lab Assistant to join our team in Phoenix, AZ. Work Schedule: Tuesday to ...

Labcorp

Lab Assistant - Flow Cytometry

Phoenix, AZ

... our operations to enhance how work gets done and deliver greater value to customers and patients ... Labcorp is seeking a Lab Assistant to join our team in Phoenix, AZ. Work Schedule: Tuesday to ...

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Showing results 21-40

All JobsLab Operations JobsLab Operations Assistant JobsLab Operations Assistant Jobs in Phoenix, AZ

Lab Operations Assistant information

See Phoenix, AZ salary details

$10

$20

$29

How much do lab operations assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for lab operations assistant in Phoenix, AZ is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.93 per hour, depending on experience, location, and employer.

What is the difference between Lab Operations Assistant vs Lab Technician?

AspectLab Operations AssistantLab Technician
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in lab safety or proceduresAssociate's degree or certification in laboratory technology or related field
Work EnvironmentSupportive lab settings, assisting with administrative and basic technical tasksHands-on technical work, performing experiments, tests, and data collection
Employer & Industry UsageUsed across research labs, healthcare, and industrial labs for support rolesCommonly employed in clinical, research, and industrial laboratories for technical duties

While both roles support laboratory operations, the Lab Operations Assistant primarily handles administrative and basic support tasks, whereas the Lab Technician performs technical procedures and experiments. Understanding these differences helps in choosing the right career path or job search focus.

What qualifications do I need to be a lab operations assistant?

A lab operations assistant typically needs a high school diploma or equivalent, along with basic knowledge of laboratory procedures and safety protocols. Some positions may require post-secondary education or certifications in laboratory techniques or related fields, as well as strong organizational and communication skills. Familiarity with laboratory equipment and software can also be beneficial.

What are the most commonly searched types of Lab Operations jobs in Phoenix, AZ?

The most popular types of Lab Operations jobs in Phoenix, AZ are:

What are popular job titles related to Lab Operations Assistant jobs in Phoenix, AZ?

For Lab Operations Assistant jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Lab Operations Assistant jobs in Phoenix, AZ look for?

The top searched job categories for Lab Operations Assistant jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Lab Operations Assistant jobs?

Cities near Phoenix, AZ with the most Lab Operations Assistant job openings:

Lab Operations Assistant jobs near you

Customer Care Specialist

EssilorLuxottica

Phoenix, AZ • On-site

$16.25 - $21.50/hr

Full-time

Medical, Retirement, PTO

Posted 20 days ago

EssilorLuxottica rating

7.2

Company rating: 7.2 out of 10

Based on 296 frontline employees who took The Breakroom Quiz

8th of 40 rated optical retailers

Job description

Requisition ID: 938410
Store #: E05388 Customer Satisfaction PHXA
Position:Full-Time
Total Rewards: Benefits/Incentive Information
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
GENERAL FUNCTION
The Customer Care Specialist provides advances customer service support for customer issues requiring additional research and coordination beyond frontline agents. Based in the optical production laboratory, this role works closely with Customer Service and Lab Operations to investigate order issues, support delayed orders, and help facilitate an accurate and efficient production flow. This position requires knowledge of optical products and lab processes, strong problem-solving skills, attention to detail, and the ability to work collaboratively to deliver a positive customer experience.
MAJOR DUTIES AND RESPONSIBILITIES
Customer Escalation Management
  • Support the resolution of complex and escalated customer issues
  • Review assigned cases to determine appropriate production, quality, or workflow actions
  • Communicate with customers as needed to provide status updates, timelines, and resolution information
  • Document customer interactions and maintain detailed records in the CRM platform
  • Assist in resolving customer issues within established service standards

Lab & Production Coordination
  • Work directly on the production floor to research delayed or problematic orders
  • Identify contributing factors to late or stalled jobs and coordinate appropriate next steps
  • Partner with cross-functional teams (Pricing, Finance, Sales, Account Setup, etc.) to support issue resolution
  • Collaborate with lab teams (Quality, Frame, Surfacing, Finishing, Shipping) to help ensure accurate and timely order completion

Production Workflow Monitoring & Reporting
  • Maintain daily tracking and reporting of escalated jobs
  • Monitor progress of escalated orders and communicate potential risks or delays to customers and internal partners
  • Participate in daily production meetings to discuss priorities and issue statuses
  • Share observations regarding recurring issues or workflow concerns

Customer Experience & Process Improvement
  • Identify recurring customer or production issues and communicate trends to leadership
  • Support quality assurance efforts by reporting defects or delays that impact service timelines
  • Assist with root-cause analysis through accurate data collection and documentation
  • Participate in continuous improvement initiatives focused on process efficiency and customer experience

Standard Customer Service Support
  • Support with customer service activities related to escalated orders, including corrections, cancellations, redo requests, and order reviews
  • Educate customers on products, ordering procedures, and company policies

BASIC QUALIFICATIONS
  • Bachelor's degree in Business Administration or related field
  • 3+ years of customer service or call center experience
  • 2+ years of optical experience (customer service, lab operations, or related)
  • Basic understanding of optical lab workflows
  • Experience with CRM platforms and telephony systems
  • Strong communication skills with a customer-focused approach

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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