Lab Informatics Support Engineer Jobs (NOW HIRING)

About Sapio Sciences
Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.
Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.
Working at Sapio
At Sapio, we're not just building lab informatics solutions. We're creating tools made for the scientist and motivated to make the world a better place.
We understand that lab informatics is about more than managing data or connecting workflows. It's about making life easier for the scientist and making scientific progress faster for everyone. Our platform delivers the levels of configurability, usability and insight that scientists have only ever dreamed of.
We're a team of scientists, developers and innovators who question convention and stay focused on what matters most - advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with powerful solutions that are simple to use, effortless to evolve and downright easy to love.
As part of the Sapio team, you'll work in a collaborative and forward-thinking environment where your ideas are valued, your growth matters and your work makes a difference.
We're proud to partner with leading labs around the world, from ambitious start-ups to global organisations, who trust Sapio to support discovery, development and diagnostics with industry-first science-aware solutions.
Position Summary:
The Business Development Associate is the front line of Sapio Sciences' growth engine, responsible for generating and qualifying pipeline that fuels our Strategic Accounts team. This role owns the full top-of-funnel motion: building targeted prospecting lists using ZoomInfo, LinkedIn, and event data; running multi-touch outreach across email, phone, and LinkedIn; and leading sharp, consultative discovery conversations with buyers ranging from VPs of Informatics to lab directors and procurement leads. Success requires meeting monthly targets for booked meetings and created opportunities, maintaining immaculate CRM hygiene in HubSpot, and serving as a conduit for market intelligence, feeding real-time buyer language, objections, and competitive signals back to Marketing and Product.
The ideal candidate is self-directed, coachable, and genuinely curious about how life science labs operate and where software can remove friction. This is a high-velocity, metrics-driven role for someone who wants to build a career in SaaS sales within the life sciences space, with a clear growth path toward Account Executive. Remote (EST): Candidates must live and work within the US Eastern Time Zone.
What you'll be doing in this role:
Pipeline Generation: Own It from Zero

• Build your own prospecting lists. Use ZoomInfo, LinkedIn, event attendee lists, and your own research to find the right people at the right accounts.
• Run multi-touch outreach sequences across email, phone, and LinkedIn, and iterate until something lands.
• Hit and exceed monthly targets for meetings booked and opportunities created. Know your numbers cold.
• Don't just generate volume, generate quality. Understand the difference between a contact and a prospects

Discovery Calls: Lead the Conversation

• Run first-call conversations, not scripts. Ask sharp questions. Uncover pain. Know when to disqualify.
• Articulate Sapio's value proposition with clarity and conviction, to a VP of Informatics, a lab director, or a procurement lead. Adjust your pitch accordingly.
• Pass only qualified opportunities to Account Executives.

CRM & Data Hygiene: Non-Negotiable

• HubSpot is your source of truth. Every call, every email, every outcome, logged accurately and on time.
• Proactively clean up stale contacts, duplicate records, and outdated account data. Don't wait to be asked.
• Build your sequences and workflows inside CRM. No parallel tracking in spreadsheets.

Market Intelligence, Be the Ears

• Feed intel back to Marketing and Product.
• What objections are you hearing? What language do buyers use? What conferences are they showing up to?
• Stay current on industry news, M&A, and regulatory shifts that affect lab informatics buying behavior

Cross-Functional Collaboration

• Work tightly AEs on target account strategy and coordinate on active sequences.
• Support Marketing by executing outreach from campaigns, events, and content programs.
• Flag patterns, good and bad quickly. This team moves fast and expects the same from you

What we are looking for:

• Relentlessly coachable. You want feedback and you act on it.
• Comfortable with rejection. You treat objections as information, not defeat.
• Self-directed. You don't need someone to tell you to make calls. You make calls.
• Detail-oriented. Your CRM hygiene is immaculate. Your follow-ups are on time. You don't drop balls.
• Curious. You genuinely want to understand how life science labs work, what slows them down, and how software changes that.

Required skills and abilities:

• 1-3 years in a BDR, SDR, or outbound sales role, ideally in SaaS, life sciences, or enterprise software.
• Demonstrated track record of hitting targets (bring the numbers).
• HubSpot or equivalent CRM experience, not just 'familiarity,' but daily active use.
• Strong written and verbal communication. Your cold emails get replies. Your calls get scheduled.
• Bonus: exposure to LIMS, ELN, bioinformatics, or lab automation software.

Our People
At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values-what we proudly call The Sapio Seven, aka EMBRACE:
- Embrace the future
- Make a difference
- Be true partners
- Remember why we're here
- Act with empathy
- Commit to transparency
- Excel in quality
These values shape how we work, how we grow, and how we deliver impact for our clients every day.
Reasonable Adjustments
We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, at any stage across the application, interview & assessment processes, then please let us know. We will work with you to support your needs in confidence.
Our People
At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values-what we proudly call The Sapio Seven, aka EMBRACE:
- Embrace the future
- Make a difference
- Be true partners
- Remember why we're here
- Act with empathy
- Commit to transparency
- Excel in quality
These values shape how we work, how we grow, and how we deliver impact for our clients every day.
Reasonable Adjustments
We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, at any stage across the application, interview & assessment processes then please let us know. We will work with you to support your needs in confidence.
Diversity, Equity & Inclusion
We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law or regulation. We intend that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.