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Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.  We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Job Summary

Responsible for installing, maintaining, troubleshooting, and optimizing Werfen's lab automation systems at healthcare facilities nationwide. This role ensures precise installations and optimal system performance through regular maintenance and timely repairs, thereby minimizing downtime for customers. This position would require travel throughout the United States and Canada. High percentage of scheudled travel.  

Candidates with previous experience in field service focused on complex medical device and/or laboratory diagnostic instruments will be strongly considered. We will also stongly consider candidates with military experience working on complex systems or lab professionals (MLT, MT, Etc.) that have expereince with the preventative maintenance, troubleshooting of diagnostic intruments. 

Key Accountabilities

• Responsible for the successful execution and completion of all installation and preventative maintenance activities. This includes passing all operation qualification tests, installing all applicable software and hardware upgrades, and ensuring system readiness.
• Effectively complete tasks by planning, collaborating, and implementing standard procedures within a team evnironment.
• Demonstrate the highest level of professionalism, commitment, communication, and follow-up with customers and colleagues at all times.
• Responsible for ensuring the correct and precise placement of Werfen's automation equipment by collaborating with the Customer's engineering, facilities, IT, and management teams as needed.
• Responsible for providing updates with respect to customer situations and lead generation to our sales and applications counterparts through routine interaction and communication.
• Responsible for complying with all applicable Quality and Regulatory requirements, mandated policies, procedures, work instructions, and records, ensuring all records are compliant, complete, and accurate.
• Performs other duties and responsibilities as assigned.

Networking/Key relationships To be determined based on department needs, to include interactions such as:

• North America Commercial Operations
• WorldWide Marketing & Service
• Finance
• Client Services

Minimum Knowledge & Experience required for the position:

• Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry training required.
• Minimum 2 years in a Service, Support, or equivalent experience in a healthcare customer facing or support environment.
• Working knowledge of Labaoratory Information Systems and network connectivity.
• Working knowledge of personal computers and Windows Operating Systems; legacy up to current version.

Management has the discretion of substituting relevant work experience for a degree and/ormaking exceptions to the requirements for years of experience.

Skills & Capabilities:

• Strong organizational and time management skills, ability to multi-task, work under pressure, and exercise good judgment.
• Strong communication and cross-functional skills; ability to work in a team environment, collaborating with colleagues to drive and achieve business goals.
• Outstanding attention to detail.
• Ability to work in confined spaces and perform tasks while sitting on the floor, as well as the capability to move and handle heavy modules.
• Basic knowledge of electrical systems and mechanical components relevant to automation systems; Understanding of basic automation communication protocols and the ability to troubleshoot network issues.

Travel requirements:

• Up to 90% travel to cover assigned territory
• Minimum of 70% overnight travel
• Valid driver's license required

The annual base salary range for this role is currently $38/hr. to $46/hr. range. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. 

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com