... • Manage dataset setup, environment parameterization, and deployment prerequisites. DB2 DBA & Data Support • Perform DB2 L2/L3 support activities including: o Creation, alteration, and ...
... • Manage dataset setup, environment parameterization, and deployment prerequisites. DB2 DBA & Data Support • Perform DB2 L2/L3 support activities including: o Creation, alteration, and ...
Should have solid cognizance of support processes including L1 / L2 / L3 with key focus on L3 ... Manage the health, monitoring, and performance of all ecommerce applications, ensuring uptime and ...
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Should have solid cognizance of support processes including L1 / L2 / L3 with key focus on L3 ... Manage the health, monitoring, and performance of all ecommerce applications, ensuring uptime and ...
Production Support & L2/L3 Support for enterprise contact center platforms * Incident Management & Major Incident Response * Root Cause Analysis (RCA) and Problem Management * Troubleshooting call ...
Production Support & L2/L3 Support for enterprise contact center platforms * Incident Management & Major Incident Response * Root Cause Analysis (RCA) and Problem Management * Troubleshooting call ...
Production Support & L2/L3 Support for enterprise contact center platforms * Incident Management & Major Incident Response * Root Cause Analysis (RCA) and Problem Management * Troubleshooting call ...
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Production Support & L2/L3 Support for enterprise contact center platforms * Incident Management & Major Incident Response * Root Cause Analysis (RCA) and Problem Management * Troubleshooting call ...
Senior ALM Tool Support Engineer
Detroit, MI · On-site
$95K - $130K/yr
Experience in L2/L3 support, troubleshooting, and root cause analysis. Experience in defining dashboards, reports, and KPIs. Strong stakeholder management and communication skills. Experience in team ...
Senior ALM Tool Support Engineer
Detroit, MI · On-site
$95K - $130K/yr
Experience in L2/L3 support, troubleshooting, and root cause analysis. Experience in defining dashboards, reports, and KPIs. Strong stakeholder management and communication skills. Experience in team ...
Application Support Engineer
Liberty, NC · On-site
Manufacturing application L2/L3 production support * SQL queries & stored procedures * Troubleshooting, incident management & RCA * Manufacturing workflows, traceability, genealogy, OEE * Experience ...
Application Support Engineer
Liberty, NC · On-site
Manufacturing application L2/L3 production support * SQL queries & stored procedures * Troubleshooting, incident management & RCA * Manufacturing workflows, traceability, genealogy, OEE * Experience ...
Saviynt SME
Saint Louis, MO · On-site
In this role, you'll leverage your deep Saviynt knowledge to provide L3 support, automate processes ... Manage SOX compliance, auditing, and access review processes. Participate in upgrade and release ...
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Saviynt SME
Saint Louis, MO · On-site
In this role, you'll leverage your deep Saviynt knowledge to provide L3 support, automate processes ... Manage SOX compliance, auditing, and access review processes. Participate in upgrade and release ...
IAM MIM Engineer
Cincinnati, OH · On-site
... support identity and access management processes. • Provide advanced L3 support for IAM and MIM-related issues, troubleshooting complex problems and ensuring timely resolution. • Develop and ...
IAM MIM Engineer
Cincinnati, OH · On-site
... support identity and access management processes. • Provide advanced L3 support for IAM and MIM-related issues, troubleshooting complex problems and ensuring timely resolution. • Develop and ...
... and change management. * Ability to provide on-call/24x7 production support. * Preferred ... L3 Expectations * Own complex and recurring production issues. * Perform advanced root-cause ...
New
... and change management. * Ability to provide on-call/24x7 production support. * Preferred ... L3 Expectations * Own complex and recurring production issues. * Perform advanced root-cause ...
New
Create accounts, troubleshoot, configure Active Directory, and provide L2/L3 support for the help desk * Manage and troubleshoot the Citrix server environment * Install, configure, troubleshoot, and ...
Create accounts, troubleshoot, configure Active Directory, and provide L2/L3 support for the help desk * Manage and troubleshoot the Citrix server environment * Install, configure, troubleshoot, and ...
Genesys Cloud, Amazon Connect, NICE CXone Production Support & L2/L3 Support for enterprise contact center platforms Incident Management & Major Incident Response Root Cause Analysis (RCA) and ...
Genesys Cloud, Amazon Connect, NICE CXone Production Support & L2/L3 Support for enterprise contact center platforms Incident Management & Major Incident Response Root Cause Analysis (RCA) and ...
Project Lead - MES
Vacaville, CA · On-site
The role involves managing MES applications, providing L2/L3 support, and ensuring effective coordination with global teams to resolve production issues. Responsibilities : • Managing the MES ...
Project Lead - MES
Vacaville, CA · On-site
The role involves managing MES applications, providing L2/L3 support, and ensuring effective coordination with global teams to resolve production issues. Responsibilities : • Managing the MES ...
... L3 support for Customer's production and development environment. The typical responsibility ... configuration Managing and Leading the Database track from Onsite Desired Skills & Experience ...
... L3 support for Customer's production and development environment. The typical responsibility ... configuration Managing and Leading the Database track from Onsite Desired Skills & Experience ...
Provide L3 support and troubleshooting for SCCM infrastructure and deployments. SCCM - Device Management, Patching Desired/ Secondary skills Good communication skills Domain SCCM - Device Management ...
Provide L3 support and troubleshooting for SCCM infrastructure and deployments. SCCM - Device Management, Patching Desired/ Secondary skills Good communication skills Domain SCCM - Device Management ...
... Provide L3 support to Client 24x7 for major incidents. • Work with the Eclipse Job management platform to ensure system performance is optimal. • Working knowledge on how to archive data and ...
... Provide L3 support to Client 24x7 for major incidents. • Work with the Eclipse Job management platform to ensure system performance is optimal. • Working knowledge on how to archive data and ...
... L3 support for Customer's production and development environment. The typical responsibility ... Managing and Leading the Database track from Onsite Desired Skills & Experience Required • ...
... L3 support for Customer's production and development environment. The typical responsibility ... Managing and Leading the Database track from Onsite Desired Skills & Experience Required • ...
... L3 support Experience in Defect Triaging, Functional Analysis Project Management skills to drive a large global support team (25+ today, expected to grow to 50 in next 6-12 months) Excellent ...
... L3 support Experience in Defect Triaging, Functional Analysis Project Management skills to drive a large global support team (25+ today, expected to grow to 50 in next 6-12 months) Excellent ...
Data Support Engineer
Chicago, IL · On-site
$118K - $141K/yr
Incident & Problem Management: Provide L2/L3 support for data applications, resolving production issues and troubleshooting Databricks jobs, notebooks, and workflows. * Performance Tuning: Optimize ...
Data Support Engineer
Chicago, IL · On-site
$118K - $141K/yr
Incident & Problem Management: Provide L2/L3 support for data applications, resolving production issues and troubleshooting Databricks jobs, notebooks, and workflows. * Performance Tuning: Optimize ...
Mainframe Application Support Engineer
Minneapolis, MN · On-site
$50 - $55/hr
Experience providing L2/L3 support for mainframe applications in production environments. * Ability ... Incident Management. * Root Cause Analysis. Benefits: Our Benefits Include: * Medical, Dental, and ...
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Mainframe Application Support Engineer
Minneapolis, MN · On-site
$50 - $55/hr
Experience providing L2/L3 support for mainframe applications in production environments. * Ability ... Incident Management. * Root Cause Analysis. Benefits: Our Benefits Include: * Medical, Dental, and ...
Provide L3 operational support for Microsoft Entra ID (Azure AD) services, including troubleshooting complex issues. * Manage and support SSO, MFA, Conditional Access, federation, and provisioning ...
Provide L3 operational support for Microsoft Entra ID (Azure AD) services, including troubleshooting complex issues. * Manage and support SSO, MFA, Conditional Access, federation, and provisioning ...
L3 Support Manager information
See salary details
$22.5K - $31.5K
9% of jobs
$31.5K - $40.4K
15% of jobs
$41.4K is the 25th percentile. Wages below this are outliers.
$40.4K - $49.4K
14% of jobs
$49.4K - $58.3K
9% of jobs
The median wage is $62.8K / yr.
$58.3K - $67.3K
9% of jobs
$67.3K - $76.2K
10% of jobs
$76.2K - $85.2K
11% of jobs
$85.9K is the 75th percentile. Wages above this are outliers.
$85.2K - $94.1K
6% of jobs
$94.1K - $103.1K
14% of jobs
$103.1K - $112K
2% of jobs
$112K - $121K
3% of jobs
$22.5K
$67.9K
$121K
How much do l3 support manager jobs pay per year?
As of Sep 10, 2026, the average yearly pay for l3 support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.
What states have the most L3 Support Manager jobs?
States with the most job openings for L3 Support Manager jobs include:
What are popular job titles related to L3 Support Manager jobs?
For L3 Support Manager jobs, the most frequently searched job titles are:
Senior Mainframe Support Analyst
San Bernardino, CA • On-site
Ruri Software Technologies LLC
• Software Development • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 23 days ago
Job description
Job title: Senior Mainframe Support Analyst
Location: San Bernardino, CA
Durataion:10+
Role Summary
The Mainframe Support Analyst will provide L2/L3 technical support for IBM z/OS mainframe applications, ensuring stability, performance, and timely resolution of incidents across non-production and production environments. The role is critical for batch operations, DB2 support, deployment activities, and root-cause analysis, particularly in large retail and supply-chain transformation programs.
Key Responsibilities
Mainframe Application & Production Support (L2/L3)
• Provide end-to-end support for mainframe applications running on IBM z/OS.
• Analyze and resolve incidents related to JCL abends, DB2 errors, data issues, and code defects.
• Perform root-cause analysis by reviewing COBOL, DB2 programs, and batch execution logs.
• Support production and non-production environments, ensuring SLA adherence.
Batch Processing & Deployment
• Build and maintain batch jobs by copying and parameterizing JCLs across environments.
• Schedule, automate, and monitor end-to-end batch cycles.
• Resolve batch failures and performance issues.
• Support code promotion and deployment activities across test and production environments.
• Manage dataset setup, environment parameterization, and deployment prerequisites.
DB2 DBA & Data Support
• Perform DB2 L2/L3 support activities including:
o Creation, alteration, and maintenance of DB2 objects.
o Plan and package creation, binding, and rebinding.
o DB2 utilities such as UNLOAD, LOAD, RUNSTATS, and REORG.
• Coordinate with RACF/security teams to ensure proper DB2 access and controls.
• Perform DB2 backups, restores, and image copy management to support testing needs.
CICS, MQ & File Transfers
• Support CICS applications by navigating screens and analyzing logs.
• Understand and troubleshoot MQ message flows and integrations.
• Manage Connect: Direct file transfers between systems and support batch file movements.
Automation & Continuous Improvement
• Analyze and enhance existing REXX scripts for automation.
• Identify opportunities to automate repetitive support tasks (batch scheduling, deployments, retrofits).
• Support environment retrofits such as DB2 structural changes, static data updates, and package rebinds.
Required Skills & Experience
• Mainframe Technologies: IBM z/OS, COBOL, JCL
• Databases: DB2 (L2/L3 support, utilities, performance tuning basics)
• Middleware: CICS, IBM MQ (working knowledge)
• Batch & Scheduling: CA-7 / ESP or equivalent schedulers
• Automation: REXX scripting
• Security: RACF (working knowledge)
• Experience: 5-10+ years in Mainframe Application Support / Operations
• Domain: Retail / Supply Chain experience is strongly preferred
Nice to Have
• Experience supporting large retail transformation or supply-chain modernization programs
• Exposure to mainframe modernization or automation initiatives
• Strong documentation and SOP creation skills
Years of Experience: 14.00 Years of Experience
Location: San Bernardino, CA
Durataion:10+
Role Summary
The Mainframe Support Analyst will provide L2/L3 technical support for IBM z/OS mainframe applications, ensuring stability, performance, and timely resolution of incidents across non-production and production environments. The role is critical for batch operations, DB2 support, deployment activities, and root-cause analysis, particularly in large retail and supply-chain transformation programs.
Key Responsibilities
Mainframe Application & Production Support (L2/L3)
• Provide end-to-end support for mainframe applications running on IBM z/OS.
• Analyze and resolve incidents related to JCL abends, DB2 errors, data issues, and code defects.
• Perform root-cause analysis by reviewing COBOL, DB2 programs, and batch execution logs.
• Support production and non-production environments, ensuring SLA adherence.
Batch Processing & Deployment
• Build and maintain batch jobs by copying and parameterizing JCLs across environments.
• Schedule, automate, and monitor end-to-end batch cycles.
• Resolve batch failures and performance issues.
• Support code promotion and deployment activities across test and production environments.
• Manage dataset setup, environment parameterization, and deployment prerequisites.
DB2 DBA & Data Support
• Perform DB2 L2/L3 support activities including:
o Creation, alteration, and maintenance of DB2 objects.
o Plan and package creation, binding, and rebinding.
o DB2 utilities such as UNLOAD, LOAD, RUNSTATS, and REORG.
• Coordinate with RACF/security teams to ensure proper DB2 access and controls.
• Perform DB2 backups, restores, and image copy management to support testing needs.
CICS, MQ & File Transfers
• Support CICS applications by navigating screens and analyzing logs.
• Understand and troubleshoot MQ message flows and integrations.
• Manage Connect: Direct file transfers between systems and support batch file movements.
Automation & Continuous Improvement
• Analyze and enhance existing REXX scripts for automation.
• Identify opportunities to automate repetitive support tasks (batch scheduling, deployments, retrofits).
• Support environment retrofits such as DB2 structural changes, static data updates, and package rebinds.
Required Skills & Experience
• Mainframe Technologies: IBM z/OS, COBOL, JCL
• Databases: DB2 (L2/L3 support, utilities, performance tuning basics)
• Middleware: CICS, IBM MQ (working knowledge)
• Batch & Scheduling: CA-7 / ESP or equivalent schedulers
• Automation: REXX scripting
• Security: RACF (working knowledge)
• Experience: 5-10+ years in Mainframe Application Support / Operations
• Domain: Retail / Supply Chain experience is strongly preferred
Nice to Have
• Experience supporting large retail transformation or supply-chain modernization programs
• Exposure to mainframe modernization or automation initiatives
• Strong documentation and SOP creation skills
Years of Experience: 14.00 Years of Experience
About Ruri Software Technologies
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Tampa, FL, US