L3 Support Consultant Jobs (NOW HIRING)

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently.

Visa Sponsorship: We currently support relocation and U.S. immigration sponsorship for candidates eligible for TN status or, for qualifying French nationals, E-2 treaty investor/employee status, subject to applicable immigration requirements and company approval. 

This is an opportunistic role, as we are continuously seeking talented Murex consultants to join our team. Applications are welcome on an ongoing basis, with opportunities arising as business needs and client projects develop.

Responsibilities:

• Provide L1/L2 production support for Front Office trading desks across Fixed Income, FX, EQD, Credit, and other cross-asset products.
• Act as the primary technology contact for traders and sales, providing real-time troubleshooting and desk-side support.
• Support Murex MX.3 modules including E-Tradepad, LiveBook, Pricing, Simulation, Workflow, Datamart, and Murex services/orchestration.
• Troubleshoot trade booking, STP, enrichment, pricing, PnL, risk, market data, workflow, and interface issues.
• Analyze Murex logs and investigate application performance, user slowness, and processing issues.
• Support Murex EOD and batch/job processing.

Market Data & Pricing

• Troubleshoot Murex market data processes including MDCS, RTBS, MDRS, and MDIT.
• Investigate pricing and market data issues involving rates, FX, volatility, curves, repo, dividends, and other pricing inputs.
• Support pricing services and APIs, including REST/GraphQL integrations where applicable.

Incident & Production Management

• Own incidents end-to-end, including triage, impact assessment, troubleshooting, RCA, resolution, validation, and closure.
• Monitor application health, logs, batch jobs, schedulers, RTS feeds, interfaces, and production dashboards.
• Develop and enhance proactive monitoring and alerting to improve system stability.
• Escalate complex issues to L2/L3, infrastructure, middleware, and vendor teams.

Technical & Automation

• Troubleshoot across application, database, integration, middleware, and infrastructure layers.
• Use Unix/Linux, SQL, Shell scripting, and Python for investigation and automation.
• Work with Sybase, Oracle, SQL Server, and enterprise schedulers such as Tidal, Autosys, or Control-M.
• Support observability tools such as Splunk, Dynatrace, Datadog, or ITRS.

Vendor, Change & Governance

• Manage vendor cases, provide technical evidence, and validate fixes in lower environments.
• Support production releases, emergency changes, maintenance windows, and post-deployment validation.
• Maintain SOPs, runbooks, incident documentation, and knowledge articles.
• Support ServiceNow/JIRA processes, audit requests, access administration, and BCP/DR activities.

Required Skills & Experience

• 5+ years of experience in Front Office Trading Technology, Production Support, or a similar environment.
• 3+ years of hands-on Murex MX.3 experience preferred.
• Strong functional and technical knowledge of Murex.
• Hands-on experience with E-Tradepad, LiveBook, Pricing, Simulation, and Workflow.
• Strong understanding of Fixed Income and FX products; exposure to Equity Derivatives, Credit, and other cross-asset products is highly desirable.
• Understanding of PnL, risk, sensitivities, pricing, and trade lifecycle processes.
• Experience troubleshooting market data, trade STP, interfaces, enrichment, booking, and downstream processing.
• Strong Murex log analysis and performance troubleshooting skills.
• Strong Unix/Linux troubleshooting skills.
• Working knowledge of SQL and relational databases such as Sybase, Oracle, or SQL Server.
• Experience with shell scripting; Python or other automation experience preferred.
• Understanding of Murex orchestration, services, workflows, and end-to-end process flows.
• Experience troubleshooting Murex EOD and batch-processing issues.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work directly with traders and other Front Office stakeholders in a high-pressure production environment.
• Strong sense of ownership, accountability, responsiveness, and attention to detail.

Preferred Skills

• Murex market data expertise, including MDCS, RTBS, MDRS, and MDIT.
• Exposure to Murex Datamart and reporting frameworks.
• Experience with Murex Pricing APIs, REST APIs, or GraphQL.
• Experience with Bloomberg, ION, TT, MarkitWire, and other trading/execution platforms.
• Experience with enterprise monitoring tools such as Splunk, Dynatrace, Datadog, ITRS, or Telemetry.
• Experience with Tidal, Autosys, Control-M, or similar enterprise schedulers.
• Experience with ServiceNow, JIRA, or similar ITSM platforms.
• Experience managing vendor cases and production fixes.
• Exposure to audit, compliance, BCP/DR, and operational governance.
• Experience with automation and proactive production monitoring.

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• Salary range: USD$110,000 - USD$180,000 annual salary. We do not provide bonuses.
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.