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L2 Technical Analyst Jobs (NOW HIRING)

Techvilla Solutions

IT End User Analyst

Miami, FL

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications ... Analyze IT support data, identify trends, and provide insights to improve service delivery.

Techvilla Solutions

IT End User Analyst

Miami, FL

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications ... Analyze IT support data, identify trends, and provide insights to improve service delivery.

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications ... Analyze IT support data, identify trends, and provide insights to improve service delivery.

Techvilla Solutions

IT End User Analyst

Medley, FL

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications ... Analyze IT support data, identify trends, and provide insights to improve service delivery.

Techvilla Solutions

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications ... Analyze IT support data, identify trends, and provide insights to improve service delivery.

Techvilla Solutions

IT End User Analyst

Kendall, FL · On-site

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications ... Analyze IT support data, identify trends, and provide insights to improve service delivery.

Techvilla Solutions

IT End User Analyst

Miami, FL

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications ... Analyze IT support data, identify trends, and provide insights to improve service delivery.

Techvilla Solutions

IT End User Analyst

Miami, FL

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications ... Analyze IT support data, identify trends, and provide insights to improve service delivery.

Techvilla Solutions

IT End User Analyst

Doral, FL

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications ... Analyze IT support data, identify trends, and provide insights to improve service delivery.

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L2 Technical Analyst information

See salary details

$35.5K

$88.8K

$142.5K

How much do l2 technical analyst jobs pay per year?

As of Sep 14, 2026, the average yearly pay for l2 technical analyst in the United States is $88,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $100,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to L2 Technical Analyst jobs?

For L2 Technical Analyst jobs, the most frequently searched job titles are:

Infographic showing various L2 Technical Analyst job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $88,789 per year, or $42.7 per hour.

IT End User Analyst

Opa Locka, FL

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 24 days ago

Job description

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Roles and Responsibilities

  • Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications.

  • Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

  • Create and maintain ServiceNow reports and dashboards to track ticket performance and support trends.

  • Analyze IT support data, identify trends, and provide insights to improve service delivery.

  • Perform desktop troubleshooting, application support, and end-user issue resolution.

  • Support IT asset management, including tracking and maintaining hardware and software assets.

  • Assist with Microsoft 365 and other enterprise end-user technologies.

  • Document troubleshooting steps, resolutions, and knowledge articles.

  • Provide excellent customer service and communicate effectively with end users and technical teams.

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.

  • 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

  • Hands-on experience with ServiceNow, including Incident, Request, and Knowledge Management modules.

  • Experience creating and maintaining ServiceNow reports and dashboards.

  • Strong troubleshooting skills across desktop, mobile, and enterprise applications.

  • Knowledge of Microsoft 365 and enterprise end-user technologies.

  • Experience with IT asset management and support processes.

  • Strong analytical, problem-solving, and customer service skills.

  • Excellent verbal and written communication skills.

Apply