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L2 Support Jobs in Illinois (NOW HIRING)

SCIGON Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Provide oversight of corporate L2 support and service delivery activities. * Partner with infrastructure, applications, security, and business teams to improve service outcomes. * Manage vendor ...

Scigon Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Provide oversight of corporate L2 support and service delivery activities. * Partner with infrastructure, applications, security, and business teams to improve service outcomes. * Manage vendor ...

Optiver

Financial Systems Specialist

Chicago, IL · On-site

Provide L1/L2 support across the finance systems landscape, covering ticket triage, incident management, SLA tracking, and root cause analysis * Take on open-ended platform problems, provide clarity ...

247Hire

Data Support Engineer

Chicago, IL · On-site

$80 - $100/hr

Provide L2/L3 support for data applications, resolving production issues and troubleshooting ... Databricks jobs, notebooks, and workflows. * Performance Tuning: Optimize Spark applications, SQL ...

Optiver

Financial Systems Specialist

Chicago, IL · On-site

Provide L1/L2 support across the finance systems landscape, covering ticket triage, incident management, SLA tracking, and root cause analysis * Take on open-ended platform problems, provide clarity ...

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Showing results 21-40

All JobsL2 Support JobsL2 Support Jobs in Illinois

L2 Support information

See Illinois salary details

$13

$25

$43

How much do l2 support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for l2 support in Illinois is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What is an L2 Support?

An L2 Support job involves providing advanced technical assistance for software, hardware, or IT systems. L2 engineers handle incidents that L1 support cannot resolve, performing in-depth troubleshooting, root cause analysis, and system configurations. They may work with logs, debugging tools, and databases to diagnose issues. Additionally, L2 support often collaborates with L3 teams for complex problems and contributes to process improvements and documentation.

What does an L2 Support do?

As an L2 Support specialist, you'll handle escalated technical issues from the frontline (L1) support team, perform in-depth troubleshooting, and work closely with engineering or development teams to resolve complex incidents. Your day may involve analyzing logs, managing tickets, documenting solutions, and sometimes deploying patches or software updates. Collaboration is essential, as you’ll often interact with other IT professionals to investigate problems and implement fixes. You may also contribute to knowledge base articles to help streamline future resolutions. The role offers exposure to various technologies and a fast-paced, problem-solving environment.

What are the key skills and qualifications needed to thrive in the L2 Support position?

To thrive as an L2 Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems, and prior experience in technical support or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+, ITIL, or Microsoft certifications are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively address user issues and coordinate with different teams. These competencies ensure timely resolution of escalated technical problems and contribute to high customer satisfaction.

What are popular job titles related to L2 Support jobs in Illinois?

For L2 Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching L2 Support jobs in Illinois look for?

The top searched job categories for L2 Support jobs in Illinois are:

L2 Support jobs near you
Infographic showing various L2 Support job openings in Illinois as of September 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 3% Contract, and 3% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,501 per year, or $25.2 per hour.

IT Onsite Technician

Hemmersbach GmbH & Co. KG

Kankakee, IL • On-site

$43K - $52K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 3 days ago

Job description

Recruiting contact
Contact us directly if you have any questions about this open job position
Contact us
Your skills
  • 4+ years of experience in end user support, desktop support, or IT support roles
  • Strong troubleshooting skills across hardware, software, and networking
  • Experience supporting enterprise environments and handling escalations
  • Familiarity with Windows OS, Active Directory, and common IT tools
  • Ability to work independently and manage multiple priorities
  • Strong communication, problem-solving, and customer service skills
  • This role is a Salary Non-exempt position with a targeted salary range of $43,680.00 - $52,000.00 USD.

Your tasks
Hemmersbach is seeking an experienced L3 End User Support Technician to provide advanced onsite and remote IT support across enterprise environments. This role focuses on complex troubleshooting of hardware, software, and enterprise systems, supporting desktops, laptops, peripherals, and end-user technologies. The ideal candidate has strong technical expertise, experience handling escalations, and delivers high-quality customer service while working directly with clients and internal stakeholders.
Key Responsibilities:
  • Provide advanced IT support for desktops, laptops, and end-user systems
  • Diagnose and resolve complex hardware, software, and network issues
  • Act as an escalation point for L1 and L2 support teams
  • Install, configure, and maintain enterprise IT systems and applications
  • Support deployments, migrations, and project activities
  • Maintain accurate documentation, service records, and asset tracking
  • Collaborate with engineers, infrastructure teams, and stakeholders to resolve

Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Your benefits
  • International job opportunities
  • Health/ Medical insurance
  • Life insurance
  • Disability Insurance
  • Dental insurance
  • Sick leave payments
  • Internal career development program
  • Vision Insurance

Apply