TWS Platform Engineer
Minneapolis, MN · On-site
... L2 support resources • Advanced Administration including designing new solutions, performance ... • Agent Management (Fault Tolerant, Extended, etc.) • WebSphere • Excellent UNIX skills • ...
TWS Platform Engineer
Minneapolis, MN · On-site
... L2 support resources • Advanced Administration including designing new solutions, performance ... • Agent Management (Fault Tolerant, Extended, etc.) • WebSphere • Excellent UNIX skills • ...
Procurement Agent (L2)
Dallas, TX · On-site
$60K - $85K/yr
Procurement Agent (L2) Company: Boeing Distribution, Inc. Boeing Global Services, Systems ... Supports sourcing strategies, negotiations and documenting of contracts and agreements. Basic ...
New
Procurement Agent (L2)
Dallas, TX · On-site
$60K - $85K/yr
Procurement Agent (L2) Company: Boeing Distribution, Inc. Boeing Global Services, Systems ... Supports sourcing strategies, negotiations and documenting of contracts and agreements. Basic ...
New
Software Engineering Manager - Heritage Integrations
Mckinney, TX · On-site
$96K - $129K/yr
Collaborate with L1/L2 support teams to ensure smooth operational handoff and incident management ... agent-based workflows to improve developer productivity and code quality. * Embed AI into the ...
Software Engineering Manager - Heritage Integrations
Mckinney, TX · On-site
$96K - $129K/yr
Collaborate with L1/L2 support teams to ensure smooth operational handoff and incident management ... agent-based workflows to improve developer productivity and code quality. * Embed AI into the ...
Software Engineering Manager - Heritage Integrations
Mckinney, TX · On-site
$96K - $129K/yr
Collaborate with L1/L2 support teams to ensure smooth operational handoff and incident management ... agent-based workflows to improve developer productivity and code quality. * Embed AI into the ...
Software Engineering Manager - Heritage Integrations
Mckinney, TX · On-site
$96K - $129K/yr
Collaborate with L1/L2 support teams to ensure smooth operational handoff and incident management ... agent-based workflows to improve developer productivity and code quality. * Embed AI into the ...
Software Engineering Manager - Heritage Integrations
Mckinney, TX · On-site
$96K - $129K/yr
Collaborate with L1/L2 support teams to ensure smooth operational handoff and incident management ... agent-based workflows to improve developer productivity and code quality. * Embed AI into the ...
Software Engineering Manager - Heritage Integrations
Mckinney, TX · On-site
$96K - $129K/yr
Collaborate with L1/L2 support teams to ensure smooth operational handoff and incident management ... agent-based workflows to improve developer productivity and code quality. * Embed AI into the ...
Support cloud configurations across AWS and Azure environments using Infrastructure as Code ... Any exposure to network topology, proxy layers, or mail transfer agent (MTA) protocols.
Support cloud configurations across AWS and Azure environments using Infrastructure as Code ... Any exposure to network topology, proxy layers, or mail transfer agent (MTA) protocols.
Software Engineering Manager - Heritage Integrations
Mckinney, TX · On-site
$96K - $129K/yr
Collaborate with L1/L2 support teams to ensure smooth operational handoff and incident management ... agent-based workflows to improve developer productivity and code quality. * Embed AI into the ...
Software Engineering Manager - Heritage Integrations
Mckinney, TX · On-site
$96K - $129K/yr
Collaborate with L1/L2 support teams to ensure smooth operational handoff and incident management ... agent-based workflows to improve developer productivity and code quality. * Embed AI into the ...
... agent-based automation, or hybrid approaches depending on mission needs. Your work will streamline analytical tasks, improve data accessibility and support rapid, informed decision making in high ...
... agent-based automation, or hybrid approaches depending on mission needs. Your work will streamline analytical tasks, improve data accessibility and support rapid, informed decision making in high ...
Help Desk Agent
Melville, NY · On-site
$17.50 - $22.25/hr
Help Desk Agent Location: Melville, NY 11747 Mode ... Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced ...
Quick apply
Help Desk Agent
Melville, NY · On-site
$17.50 - $22.25/hr
Help Desk Agent Location: Melville, NY 11747 Mode ... Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced ...
Help Desk Agent
Brooklyn, NY · On-site
$18 - $22.75/hr
Help Desk Agent Location: Brooklyn, NY 11217 Mode ... Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced ...
Quick apply
Help Desk Agent
Brooklyn, NY · On-site
$18 - $22.75/hr
Help Desk Agent Location: Brooklyn, NY 11217 Mode ... Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced ...
Tracks L1, L2, and L3 checklist completion in the project-specific commissioning platform, such as ... Minimum 5 years' commissioning experience either as a commissioning agent or in support of GC/MC/EC ...
Tracks L1, L2, and L3 checklist completion in the project-specific commissioning platform, such as ... Minimum 5 years' commissioning experience either as a commissioning agent or in support of GC/MC/EC ...
Tracks L1, L2, and L3 checklist completion in the project-specific commissioning platform, such as ... Minimum 5 years' commissioning experience either as a commissioning agent or in support of GC/MC/EC ...
Tracks L1, L2, and L3 checklist completion in the project-specific commissioning platform, such as ... Minimum 5 years' commissioning experience either as a commissioning agent or in support of GC/MC/EC ...
Sr. SAP CRM with Agent Performance Management (APM) Consultant / Lead functional Consultant - Remote
Saint Augustine, FL · On-site +1
$85 - $115/hr
Support Responsibilities • Provide L2/L3 production support for SAP APM. • Analyze and resolve commission calculation issues. • Troubleshoot agent hierarchy and ownership problems. • ...
Sr. SAP CRM with Agent Performance Management (APM) Consultant / Lead functional Consultant - Remote
Saint Augustine, FL · On-site +1
$85 - $115/hr
Support Responsibilities • Provide L2/L3 production support for SAP APM. • Analyze and resolve commission calculation issues. • Troubleshoot agent hierarchy and ownership problems. • ...
$73K - $93K/yr
We're not just tech experts -- we're partners who support our clients' transformation, anticipate ... agent health. * Incident & service request handling (ITIL) -- Resolve incidents and service ...
$73K - $93K/yr
We're not just tech experts -- we're partners who support our clients' transformation, anticipate ... agent health. * Incident & service request handling (ITIL) -- Resolve incidents and service ...
Partner Success Center Agent
Lanham, MD · On-site
$15 - $19.75/hr
This role is critical during launch, early life support, and steady-state operations, ensuring ... L2/L3 troubleshooting). Preferred Qualifications: * ITIL Foundation or service management ...
Partner Success Center Agent
Lanham, MD · On-site
$15 - $19.75/hr
This role is critical during launch, early life support, and steady-state operations, ensuring ... L2/L3 troubleshooting). Preferred Qualifications: * ITIL Foundation or service management ...
Tracks L1, L2, and L3 checklist completion in the project-specific commissioning platform, such as ... Minimum 5 years' commissioning experience either as a commissioning agent or in support of GC/MC/EC ...
Tracks L1, L2, and L3 checklist completion in the project-specific commissioning platform, such as ... Minimum 5 years' commissioning experience either as a commissioning agent or in support of GC/MC/EC ...
Partner Success Center Agent
Lanham, MD · On-site
$15 - $19.75/hr
This role is critical during launch, early life support, and steady-state operations, ensuring ... L2/L3 troubleshooting). Preferred Qualifications: * ITIL Foundation or service management ...
Partner Success Center Agent
Lanham, MD · On-site
$15 - $19.75/hr
This role is critical during launch, early life support, and steady-state operations, ensuring ... L2/L3 troubleshooting). Preferred Qualifications: * ITIL Foundation or service management ...
... agent-based automation, or hybrid approaches depending on mission needs. Your work will streamline analytical tasks, improve data accessibility and support rapid, informed decision making in high ...
... agent-based automation, or hybrid approaches depending on mission needs. Your work will streamline analytical tasks, improve data accessibility and support rapid, informed decision making in high ...
... support to the client and their third‑party commissioning agent during Level 4 and Level 5 ... Commissioning Management * Lead the planning and scheduling of L2 (Site Acceptance ...
... support to the client and their third‑party commissioning agent during Level 4 and Level 5 ... Commissioning Management * Lead the planning and scheduling of L2 (Site Acceptance ...
... support to the client and their third‑party commissioning agent during Level 4 and Level 5 ... Commissioning Management * Lead the planning and scheduling of L2 (Site Acceptance ...
... support to the client and their third‑party commissioning agent during Level 4 and Level 5 ... Commissioning Management * Lead the planning and scheduling of L2 (Site Acceptance ...
L2 Support Agent information
See salary details
$10.82 - $12.63
5% of jobs
$12.63 - $14.44
13% of jobs
$15.26 is the 25th percentile. Wages below this are outliers.
$14.44 - $16.26
16% of jobs
The median wage is $17.66 / hr.
$16.26 - $18.07
21% of jobs
$18.07 - $19.89
18% of jobs
$20.47 is the 75th percentile. Wages above this are outliers.
$19.89 - $21.70
7% of jobs
$21.70 - $23.51
7% of jobs
$23.51 - $25.33
5% of jobs
$25.33 - $27.14
2% of jobs
$27.14 - $28.96
3% of jobs
$28.96 - $30.77
2% of jobs
$10
$19
$30
How much do l2 support agent jobs pay per hour?
As of Sep 10, 2026, the average hourly pay for l2 support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.
What are popular job titles related to L2 Support Agent jobs?
For L2 Support Agent jobs, the most frequently searched job titles are:
TWS Platform Engineer
Minneapolis, MN • On-site
Scalence L.L.C.
Full-time
Re-posted 4 days ago
Job description
Job Summary:
Scalence L.L.C. is a company that focuses on providing advanced workload management solutions. They are seeking a TWS Platform Engineer to design, configure, and support the TWS platform, ensuring high availability and efficient migration to AWS.
Responsibilities:
• Hands on experience in design, configuration of TWS platform
• Build and maintain IWS Platform with high availability in AWS
• Build and maintain Dynamic Workload Console
• Maintain & Support DR and Swing in AWS
• Migration of Tivoli Workload Scheduler (TWS) To AWS
• Assess the current state architecture of TWS installation in AWS
• Migrating the platform from AIX to Linux
• Establish an appropriate DR strategy in AWS
• Installing of TWS in AWS
• DB2 migration
• Managed TWS Platform Support - L1/L2 support resources
• Advanced Administration including designing new solutions, performance tuning, building test cases, configuration and customization
• Expert in all phases of “Scheduling” and “Support” Roles listed above.
• Keeps up with current Tivoli products to include new product offerings and patch releases.
• Makes recommendations to management for upgrades and patch levels for all TWS products.
• Performs advanced administration of TWS network (i.e., installations, upgrades, patches, automation, LDAP, etc.)
• Troubleshoots and resolves any issues not able to be resolved by Scheduling or Support personnel.
• Provides on call support for Tech Batch Scheduling Tivoli
• Provide platform administration support liaising with product vendor (upgrades/ Security patches)
• Managing scheduling objects
• Configuring Alerts
• Managing Account IDs for Job execution
• Calendar Configuration
• Deploying agents into the Workload servers
• Support BCP/DR
Qualifications:
Required:
• 10+ years of experience
• TWS (Tivoli Workload Scheduler 10) Advanced
• TDWC- Master Domain Manager
• Backup MDM
• JSC (Job Scheduling Console) Advanced
• Agent Management (Fault Tolerant, Extended, etc.)
• WebSphere
• Excellent UNIX skills
• Shell Scripting abilities
• Familiar with database technologies – DB2
• Good Networking skills
• IBM Tivoli Certification
• Experience with ServiceNow application
• ITIL Certification
• Troubleshooting experience
• MS Windows experience
• UNIX experience
• Hands on experience in design, configuration of TWS platform
• Build and maintain IWS Platform with high availability in AWS
• Build and maintain Dynamic Workload Console
• Maintain & Support DR and Swing in AWS
• Migration of Tivoli Workload Scheduler (TWS) To AWS
• Assess the current state architecture of TWS installation in AWS
• Migrating the platform from AIX to Linux
• Establish an appropriate DR strategy in AWS
• Installing of TWS in AWS
• DB2 migration
• Managed TWS Platform Support - L1/L2 support resources
• Advanced Administration including designing new solutions, performance tuning, building test cases, configuration and customization
• Expert in all phases of 'Scheduling' and 'Support' Roles listed above
• Keeps up with current Tivoli products to include new product offerings and patch releases
• Makes recommendations to management for upgrades and patch levels for all TWS products
• Performs advanced administration of TWS network (i.e., installations, upgrades, patches, automation, LDAP, etc.)
• Troubleshoots and resolves any issues not able to be resolved by Scheduling or Support personnel
• Provides on call support for Tech Batch Scheduling Tivoli
• Provide platform administration support liaising with product vendor (upgrades/ Security patches)
• Managing scheduling objects
• Configuring Alerts
• Managing Account IDs for Job execution
• Calendar Configuration
• Deploying agents into the Workload servers
• Support BCP/DR
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Scalence L.L.C. is a company that focuses on providing advanced workload management solutions. They are seeking a TWS Platform Engineer to design, configure, and support the TWS platform, ensuring high availability and efficient migration to AWS.
Responsibilities:
• Hands on experience in design, configuration of TWS platform
• Build and maintain IWS Platform with high availability in AWS
• Build and maintain Dynamic Workload Console
• Maintain & Support DR and Swing in AWS
• Migration of Tivoli Workload Scheduler (TWS) To AWS
• Assess the current state architecture of TWS installation in AWS
• Migrating the platform from AIX to Linux
• Establish an appropriate DR strategy in AWS
• Installing of TWS in AWS
• DB2 migration
• Managed TWS Platform Support - L1/L2 support resources
• Advanced Administration including designing new solutions, performance tuning, building test cases, configuration and customization
• Expert in all phases of “Scheduling” and “Support” Roles listed above.
• Keeps up with current Tivoli products to include new product offerings and patch releases.
• Makes recommendations to management for upgrades and patch levels for all TWS products.
• Performs advanced administration of TWS network (i.e., installations, upgrades, patches, automation, LDAP, etc.)
• Troubleshoots and resolves any issues not able to be resolved by Scheduling or Support personnel.
• Provides on call support for Tech Batch Scheduling Tivoli
• Provide platform administration support liaising with product vendor (upgrades/ Security patches)
• Managing scheduling objects
• Configuring Alerts
• Managing Account IDs for Job execution
• Calendar Configuration
• Deploying agents into the Workload servers
• Support BCP/DR
Qualifications:
Required:
• 10+ years of experience
• TWS (Tivoli Workload Scheduler 10) Advanced
• TDWC- Master Domain Manager
• Backup MDM
• JSC (Job Scheduling Console) Advanced
• Agent Management (Fault Tolerant, Extended, etc.)
• WebSphere
• Excellent UNIX skills
• Shell Scripting abilities
• Familiar with database technologies – DB2
• Good Networking skills
• IBM Tivoli Certification
• Experience with ServiceNow application
• ITIL Certification
• Troubleshooting experience
• MS Windows experience
• UNIX experience
• Hands on experience in design, configuration of TWS platform
• Build and maintain IWS Platform with high availability in AWS
• Build and maintain Dynamic Workload Console
• Maintain & Support DR and Swing in AWS
• Migration of Tivoli Workload Scheduler (TWS) To AWS
• Assess the current state architecture of TWS installation in AWS
• Migrating the platform from AIX to Linux
• Establish an appropriate DR strategy in AWS
• Installing of TWS in AWS
• DB2 migration
• Managed TWS Platform Support - L1/L2 support resources
• Advanced Administration including designing new solutions, performance tuning, building test cases, configuration and customization
• Expert in all phases of 'Scheduling' and 'Support' Roles listed above
• Keeps up with current Tivoli products to include new product offerings and patch releases
• Makes recommendations to management for upgrades and patch levels for all TWS products
• Performs advanced administration of TWS network (i.e., installations, upgrades, patches, automation, LDAP, etc.)
• Troubleshoots and resolves any issues not able to be resolved by Scheduling or Support personnel
• Provides on call support for Tech Batch Scheduling Tivoli
• Provide platform administration support liaising with product vendor (upgrades/ Security patches)
• Managing scheduling objects
• Configuring Alerts
• Managing Account IDs for Job execution
• Calendar Configuration
• Deploying agents into the Workload servers
• Support BCP/DR
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, USA, with a team of 501-1000 employees. The company is currently Late Stage.