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L1 L2 Application Support Jobs (NOW HIRING)

PB consulting

Provide L1/L2 production application support across financial markets and trading applications. * Support Murex MX.3 front-to-back processes, including trade capture, pricing/valuation, confirmations ...

New

PB consulting

Provide L1/L2 production application support across financial markets and trading applications. * Support Murex MX.3 front-to-back processes, including trade capture, pricing/valuation, confirmations ...

New

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L1 L2 Application Support information

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How much do l1 l2 application support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for l1 l2 application support in the United States is $48.94, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $59.62 per hour, depending on experience, location, and employer.

What is an L1 L2 Application Support role?

L1 (Level 1) and L2 (Level 2) Application Support roles refer to different tiers of technical support for software applications. L1 support is the first point of contact for users and handles basic troubleshooting, ticket creation, and common issues. L2 support deals with more complex problems that L1 cannot resolve, often requiring deeper technical knowledge and direct interaction with development teams. Both roles are essential for maintaining application performance and user satisfaction, with L2 typically requiring more technical expertise and experience.

What are the key skills and qualifications needed to thrive as an L1 L2 Application Support specialist?

To thrive as an L1 L2 Application Support specialist, you need a solid understanding of software troubleshooting, incident management, and basic IT concepts, usually supported by a degree in computer science or related fields. Familiarity with ticketing systems like Jira or ServiceNow, basic SQL querying, and knowledge of operating systems are commonly required. Strong problem-solving abilities, effective communication, and customer-centric attitudes are essential soft skills for this role. These skills ensure timely and accurate issue resolution, maintaining high system uptime and user satisfaction.

What are the typical challenges faced by L1 L2 Application Support professionals, and how can they prepare to handle them?

L1 L2 Application Support professionals often encounter challenges such as resolving complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating effectively with both technical teams and end users. Being proactive in documenting solutions, staying updated with application changes, and developing strong troubleshooting skills can help manage these challenges. Collaboration with development and infrastructure teams is common, so building strong working relationships and clear communication channels is essential for success in this role.

What cities are hiring for L1 L2 Application Support jobs?

Cities with the most L1 L2 Application Support job openings:

What are popular job titles related to L1 L2 Application Support jobs?

For L1 L2 Application Support jobs, the most frequently searched job titles are:

Infographic showing various L1 L2 Application Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $101,800 per year, or $48.9 per hour.

Senior Murex Application Support Analyst

On-site

PB consulting
See more jobs at PB consultingexternal

Full-time

Posted 2 days ago

New

Job description

Roles and Responsibilities

  • Provide L1/L2 production application support across financial markets and trading applications.

  • Support Murex MX.3 front-to-back processes, including trade capture, pricing/valuation, confirmations, and settlement.

  • Monitor and troubleshoot EOD and DataMart batch processes, including job failures, restarts, and failure resolution.

  • Support ION gateways and FIX/API-based post-trade feeds and STP integrations.

  • Perform first-line triage of eFX and pre-trade issues, escalating complex incidents to appropriate technical teams.

  • Support market connectivity platforms including Bloomberg, MarketAxess, and Markitwire.

  • Troubleshoot FIX messages, application logs, interfaces, and data issues.

  • Support US regulatory reporting processes, including TRACE/FINRA reporting, security symbol mapping, and related EOD processes.

  • Work with SQL and Sybase databases to investigate production issues and validate data.

  • Use Linux/UNIX commands and tools for application monitoring, troubleshooting, and log analysis.

  • Manage incidents, problems, and service requests using ServiceNow/JIRA in accordance with ITIL processes.

  • Communicate effectively with business users, trading teams, developers, infrastructure teams, and other stakeholders.

  • Provide clear incident updates, root-cause analysis, and appropriate escalation when required.

  • Participate in production support handovers and ensure effective continuity across global support teams.

Required Technical Skills

  • 8–10 years of experience in application support, preferably within Financial Markets / Investment Banking environments.

  • Strong hands-on experience with Murex MX.3 production support.

  • Experience with L1/L2 application support and front-to-back trading workflows.

  • Strong knowledge of EOD processing, DataMart, batch monitoring, job restart, and failure triage.

  • Experience with ION Gateways.

  • Knowledge of FIX, STP, and API-based integrations.

  • Experience with eFX / FX pricing application triage.

  • Strong SQL skills; Sybase experience is advantageous.

  • Strong Linux/UNIX skills.

  • Experience with FIX and application log analysis.

  • Experience with ServiceNow and/or JIRA.

  • Understanding of ITIL-based incident and problem management.

Financial Markets Domain Knowledge

  • Strong understanding of FX and Fixed Income.

  • Experience with Interest Rate Derivatives and Credit Derivatives.

  • Exposure to Commodities and Carbon Markets is a plus.

  • Understanding of trade lifecycle processes, including trade capture, valuation, confirmation, settlement, and reporting.

  • Familiarity with US regulatory reporting, particularly TRACE/FINRA processes, is preferred.

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