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L1 L2 Application Support Jobs (NOW HIRING)

InterSources Inc

L2 Application Support

Irving, TX · On-site

They are seeking an L2 Application Support professional to provide excellent production support, work in a 24x7 environment, and coordinate with teams to implement solutions. Responsibilities : • ...

RXinsider LTD.

... Level 2 (L2) Application Support Analyst role. We place great importance on our continual ... Our L1 support staff handles incoming communications from our clients including system change ...

Vast

IS Support Specialist II

Long Beach, CA · On-site

$43 - $61/hr

... L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work * First point of contact/line of support for any software/application support needed. * License ...

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L1 L2 Application Support information

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How much do l1 l2 application support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for l1 l2 application support in the United States is $48.94, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $59.62 per hour, depending on experience, location, and employer.

What is an L1 L2 Application Support role?

L1 (Level 1) and L2 (Level 2) Application Support roles refer to different tiers of technical support for software applications. L1 support is the first point of contact for users and handles basic troubleshooting, ticket creation, and common issues. L2 support deals with more complex problems that L1 cannot resolve, often requiring deeper technical knowledge and direct interaction with development teams. Both roles are essential for maintaining application performance and user satisfaction, with L2 typically requiring more technical expertise and experience.

What are the key skills and qualifications needed to thrive as an L1 L2 Application Support specialist?

To thrive as an L1 L2 Application Support specialist, you need a solid understanding of software troubleshooting, incident management, and basic IT concepts, usually supported by a degree in computer science or related fields. Familiarity with ticketing systems like Jira or ServiceNow, basic SQL querying, and knowledge of operating systems are commonly required. Strong problem-solving abilities, effective communication, and customer-centric attitudes are essential soft skills for this role. These skills ensure timely and accurate issue resolution, maintaining high system uptime and user satisfaction.

What are the typical challenges faced by L1 L2 Application Support professionals, and how can they prepare to handle them?

L1 L2 Application Support professionals often encounter challenges such as resolving complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating effectively with both technical teams and end users. Being proactive in documenting solutions, staying updated with application changes, and developing strong troubleshooting skills can help manage these challenges. Collaboration with development and infrastructure teams is common, so building strong working relationships and clear communication channels is essential for success in this role.

What cities are hiring for L1 L2 Application Support jobs?

Cities with the most L1 L2 Application Support job openings:

What are popular job titles related to L1 L2 Application Support jobs?

For L1 L2 Application Support jobs, the most frequently searched job titles are:

Infographic showing various L1 L2 Application Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $101,800 per year, or $48.9 per hour.

Application Support Engineer (L1 & L2 Support)

Norton, MA • On-site

Centstone
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Centstoneexternal

Contractor

Re-posted 11 days ago

Job description

Application Support Engineer (L1 & L2 Support)

Location: Norton, Boston, MA (3 Days Onsite)
Job Type: Contract / Full-Time
Experience: 6–10+ Years

Job Overview

We are seeking an experienced Application Support Engineer to provide L1 and L2 support for enterprise systems across manufacturing, laboratory, and clinical environments. The ideal candidate will have hands-on experience supporting multiple applications and ensuring smooth operations in a regulated environment.

Technologies / Applications (Experience Required in Few/Most)
  • MES (Manufacturing Execution Systems)
  • IDBS PIMS
  • AVEVA PI
  • Lab Systems (LIMS – QC & CMC exposure is a plus)
  • Waters Empower
  • Waters Connect
  • SmartQC
  • Emerson RTMS
  • HxGN EAM CMMS
  • SEEQ
  • Heavensight MIT (SAP Scanners)
  • Clinical Trial Systems (N-Side or similar)
Key ResponsibilitiesL1 Support (User & Operational Support)
  • Provide user system training and onboarding support
  • Understand and document business processes and workflows
  • Manage user access requests and role assignments
  • Perform report generation and data extraction
  • Act as first line of troubleshooting for system issues
  • Handle basic system administration and configurations
  • Support application installations and environment setup
  • Monitor and manage tickets with vendor helpdesk systems
L2 Support (Advanced Support & Governance)
  • Manage change management (process & system level)
  • Maintain master data management and data integrity
  • Handle system documentation (SOPs, design specifications)
  • Perform user access reviews and audit readiness activities
  • Support validation processes (biannual/periodic reviews)
  • Act as second-line support with ISM and vendor teams
  • Monitor security patches, upgrades, and system performance
  • Perform system maintenance, restarts, and health checks
Required Skills
  • Strong experience in L1/L2 Application Support
  • Experience supporting enterprise systems (manufacturing/lab/clinical)
  • Knowledge of incident, problem, and change management
  • Experience with ticketing tools (ServiceNow or similar)
  • Strong troubleshooting and analytical skills
  • Understanding of GxP / regulated environments (preferred)
Preferred Skills
  • Experience with MES, PIMS, LIMS, or clinical systems
  • Exposure to SAP integrations or scanner-based tools
  • Knowledge of reporting tools and data systems
  • Experience working with vendor-managed applications
 

Thanks & Regards,

Adarsh Mallik | IT Recruiter
adarsh.mallik@centstone.com | 3322307193
CENTSTONE SERVICES
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About Centstone

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In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

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