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About Shermco

Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Additionally, our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical, all done with an emphasis on safety and client service.

The General Operations Manager will be responsible for overseeing the day-to-day operations of the site, this includes managing staff, ensuring efficient processes, and maintaining high levels of customer satisfaction.

Location: Onsite Irving, Texas

Provide operational leadership in support of Shermco's largest site, a high-visibility location critical to overall business performance
• Demonstrate strong Business Development capabilities at the enterprise level, with a focus on new account acquisition
• Maintain full P&L responsibility
• Apply a strong financial acumen to drive business decisions
• Conduct risk analysis to support operational and strategic initiatives
• Bring experience within a service-based organization
• Manage and lead staff, including recruiting, onboarding, training, coaching/mentoring, and conducting performance evaluations
• Cultivate and promote a positive, collaborative culture within the direct team and across partner teams
• Consistently demonstrate Shermco's Core Values, including Commitment to Safety, Accountability for Performance, Commitment to Excellence, and Service to Customers
• Serve as a leader and mentor to ensure processes, procedures, and standards are consistently executed and upheld at both the department and company levels
• Develop, implement, and continuously improve operational policies and procedures to enhance efficiency and effectiveness
• Partner with cross-functional teams to ensure seamless operations and high levels of customer satisfaction
• Ensure compliance with all applicable regulations, policies, and industry standards
• Ensure team participation and compliance with company safety programs; confirm completion of new hire safety training and all required periodic training; support the development, implementation, and enforcement of workplace safety policies; assist with investigations of workplace incidents or accidents
• Address and resolve issues effectively, stepping in on complex or sensitive matters involving customers, contracts, human resources, or safety
• Oversee budget management and ensure appropriate allocation of resources
• Monitor and evaluate operational performance metrics to identify areas for improvement; implement new technologies and process enhancements to optimize operations
• Provide regular updates and performance reports to senior leadership, including progress against strategic goals

• Bachelor's degree in Business Administration, Operations Management, Electrical Engineering, or a related field preferred; MBA strongly desired
• Progressive professional experience, including a minimum of 5 years in a Senior Management or Operations Management role with direct P&L responsibility
• Full P&L ownership experience. Proven ability to manage and improve EBITA performance. Experience developing annual operating plans, budgets, and forecasts. Demonstrated success growing revenue while expanding margins and profitability.
• Must have technical and field services background
• Results-driven professional with the ability to manage multiple, competing priorities and deadlines effectively
• Excellent communication and interpersonal skills, with the ability to engage across all organizational levels, including labor, trades, technical, professional, and executive leadership
• Professional presence with a strong commitment to delivering exceptional customer service
• Proven ability to analyze data and make informed, strategic decisions
• Experience managing budgets and allocating resources efficiently
• Knowledge of relevant regulations, compliance requirements, and industry standards
• Experience implementing new technologies and operational processes

Preferences

• Leadership experience in electrical testing, commissioning, field services, power systems, industrial services, engineering services, maintenance, repair, or similar technical service organizations.
• MBA