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Kra Jobs (NOW HIRING)

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Join the KRA management team and take advantage of our excellent opportunities for growth in the fields of snow removal , landscape, and general maintenance. We offer year round employment, flexible ...

KRA # 1 Project Planning & execution * Develop detailed project plans including scope, schedule, resources, and milestones * Manage multiple concurrent projects from kickoff through delivery and ...

DMV Associate

Pasadena, CA · On-site

$25 - $33/hr

Employee Discounts/Perks Responsibilities KRA: Effectively and Efficiently Processes All Dealer Trades, Inventory Purchases and Wholesales Relating to DMV * On a daily basis, exclusively accountable ...

Business Services Manager

Compton, CA · On-site

$80K - $92K/yr

Lead a positive, proactive, and results-oriented work culture that is innovative and representative of KRA's values and consistent with continuous quality improvement, as well as manage, direct and ...

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Kra information

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$31.5K

$108.4K

$186K

How much do kra jobs pay per year?

As of Jul 16, 2026, the average yearly pay for kra in the United States is $108,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $142,000.00 per year, depending on experience, location, and employer.

What is the difference between Kra vs Data Analyst?

AspectKraData Analyst
Required CredentialsTypically requires a degree in business, marketing, or related fields; certifications like KPI or performance management are commonRequires a degree in statistics, mathematics, or computer science; certifications like SQL, Tableau, or Python are common
Work EnvironmentOften in corporate or marketing teams, focusing on performance metrics and strategic planningUsually in IT, finance, or consulting firms, focusing on data collection, analysis, and reporting
Employer & Industry UsageUsed in marketing, sales, and HR departments to track performance and KPIsUsed across industries like finance, healthcare, and tech for data-driven decision making

While both KRA (Key Result Areas) and Data Analysts work with data, KRA focuses on setting and measuring performance goals within organizations, whereas Data Analysts analyze data to inform decisions. Understanding these differences helps clarify their roles in business success.

What are 'Kra'?

'Kra' does not appear to be a widely recognized job title in English. It may be a misspelling, abbreviation, or refer to a specific role or organization that is not commonly known. Please provide additional context or check if the term is spelled correctly to receive more accurate information.
What cities are hiring for Kra jobs? Cities with the most Kra job openings:
What states have the most Kra jobs? States with the most job openings for Kra jobs include:
Infographic showing various Kra job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $108,426 per year, or $52.1 per hour.
Tier 2 - Technical Support Specialist

Tier 2 - Technical Support Specialist

Integrity Network Solutions

Lebanon, IN • On-site

$55K - $65K/yr

Full-time

Posted 9 days ago


Job description

Role Overview
The Tier 2 Technical Support Specialist provides in-depth technical support for incidents and service requests escalated from Tier 1. This role requires strong analytical troubleshooting skills, the ability to resolve more complex system, network, and application issues, and a focus on root-cause diagnosis and incident
reduction. Tier 2 serves as a key bridge between frontline support and expert-level engineering.
Key Responsibilities
Advanced Incident Resolution
  • Resolve escalated incidents that exceed Tier 1 scope
  • Troubleshoot issues involving:
    • Operating systems, applications, and user environments
    • Network connectivity, VPN, and basic routing/switching
    • Servers, cloud services, and business-critical systems
  • Apply structured troubleshooting and diagnostic techniques
  • Escalate to Tier 3 when issues require engineering-level expertise

Escalation & Problem Management
  • Serve as primary escalation point for Tier 1 technicians
  • Identify root causes of recurring incidents
  • Document patterns, resolutions, and preventive steps
  • Participate in post-incident reviews and corrective actions

Documentation & Knowledge Sharing
  • Create and maintain Tier 2 knowledge base articles
  • Improve existing documentation to reduce repeat tickets
  • Ensure accurate, detailed ticket documentation
  • Share technical findings with Tier 1 and Tier 3 teams

Mentorship & Collaboration
  • Provide technical guidance and coaching to Tier 1 technicians
  • Collaborate with Tier 3 engineers, vendors, and project teams
  • Support transition of projects into steady-state support
  • Participate in on-call or after-hours escalation rotations as required

Key Result Areas (KRAs) & Performance Measures
KRA 1: Escalation Resolution Effectiveness
Measures
  • Resolution time for Tier 2 escalated tickets
  • Percentage of escalations resolved without Tier 3 involvement
  • Quality of root-cause identification

KRA 2: Incident Reduction & Stability
Measures
  • Reduction in repeat or recurring incidents
  • Effectiveness of preventive fixes
  • Improved system or service reliability

KRA 3: SLA & Process Compliance
Measures
  • SLA adherence on escalated incidents
  • Proper severity classification and escalation handling
  • Compliance with support and security policies

KRA 4: Documentation & Knowledge Contribution
Measures
  • Quality and usefulness of knowledge base articles
  • Accuracy and completeness of ticket documentation
  • Reduced Tier 1 escalations due to improved documentation

KRA 5: Team Support & Mentorship
Measures
  • Tier 1 feedback and support effectiveness
  • Quality of technical guidance provided
  • Contribution to team skill development

Required Skills & Qualifications
Required
  • 3-5 years of IT support experience in a Service Desk or MSP environment
  • Strong troubleshooting skills across workstations, servers, applications, and networks
  • Experience working with ticketing systems and SLAs
  • Ability to communicate technical issues clearly to non-technical users
  • Strong documentation and analytical problem-solving skills

Preferred
  • Experience in an MSP or multi-client environment
  • Familiarity with cloud platforms, security tools, and vendor support processes
  • Relevant technical certifications or equivalent hands-on experience

Career Progression
  • This role serves as the primary pipeline for Tier 3 - Senior Technical Engineer
  • Advancement is based on technical depth, root-cause effectiveness, documentation quality, and mentorship impact

Why This Role Matters
Tier 2 technicians significantly influence:
  • SLA performance
  • Customer satisfaction
  • Reduction of reactive support
  • The efficiency of Tier 3 resources