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Kore Ai Jobs (NOW HIRING)

AI Contact Center Consultant

Manhattan, NY · On-site +1

$72K - $136K/yr

Experience with platforms such as Genesys, NICE, Amazon Connect, Kore.ai, Google CCAI, Salesforce, Microsoft Dynamics, or similar customer service technologies. * Experience with intent taxonomy ...

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KORE Payments has redefined what it means to offer an all-inclusive payment solution. The company ... AI. No outsourcing. Real people who answer the phone. *True Transparency - No hidden fees, no ...

Be Seen First

KORE Payments has redefined what it means to offer an all-inclusive payment solution. The company ... AI. No outsourcing. Real people who answer the phone. *True Transparency - No hidden fees, no ...

Be Seen First

KORE Payments has redefined what it means to offer an all-inclusive payment solution. The company ... AI. No outsourcing. Real people who answer the phone. *True Transparency - No hidden fees, no ...

... Kore.ai) * 3+ years training and improving intent recognition by curating the appropriate training data sets * 3+ years applying Conversational AI best practices (e.g. NLP and training data best ...

Design conversational AI and voice bot solutions using Genesys AI Experience, Amazon Lex, Dialogflow CX, Cognigy or Kore.ai. * Architect GenAI use cases with LLMs, Retrieval-Augmented Generation (RAG ...

Drive the full lifecycle development -- from design to deployment -- of scalable chatbots and virtual assistants using Microsoft Bot Framework, Kore.ai, or similar CAI technologies. * Collaborate ...

WI · On-site

$120 - $190/hr

Experience with IVA and conversational AI platforms such as ASAPP, Cognigy, Kore.ai, Google CCAI, Microsoft Copilot Studio, Amazon Lex, or similar technologies Knowledge of customer experience ...

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Kore Ai information

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How much do kore ai jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for kore ai in the United States is $21.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $24.04 per hour, depending on experience, location, and employer.

What is a Kore AI?

A Kore AI job typically refers to a role within Kore.ai, a company specializing in AI-powered chatbots and automation solutions. Jobs at Kore.ai often involve developing, managing, or implementing conversational AI platforms for businesses. These roles can include AI engineers, chatbot developers, product managers, and customer success specialists. Employees work on enhancing virtual assistants, improving natural language processing (NLP), and integrating AI solutions into enterprise systems.

What are the key skills and qualifications needed to thrive in the Kore AI position?

A successful Kore.AI Developer requires a solid background in software development, conversational AI concepts, and experience with natural language processing (NLP) platforms, commonly holding a degree in computer science or a related field. Familiarity with the Kore.ai platform, API integrations, and dialogue management systems, as well as certifications from Kore.ai, can be highly beneficial. Strong problem-solving abilities, communication skills, and a collaborative mindset distinguish top performers in this role. These competencies are crucial for designing, building, and maintaining effective AI-powered conversational solutions that meet organizational goals.

What are some common challenges faced by Kore AI developers during bot implementation?

Kore.AI Developers often encounter challenges such as understanding complex business requirements, ensuring seamless integration with existing systems, and handling diverse user inputs while maintaining a high-quality conversational experience. Troubleshooting and refining NLP models to accurately interpret user intent can also be demanding, especially when managing multiple languages or ambiguous phrasing. Collaborative problem-solving with project managers, business analysts, and QA teams is essential to address these challenges and deliver robust, user-friendly bots. Successful developers leverage internal documentation, user feedback, and iterative testing to continually improve bot performance and satisfaction.

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Infographic showing various Kore Ai job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 64% Physical, 4% Hybrid, and 32% Remote job distribution, with an average salary of $45,359 per year, or $21.8 per hour.

AI Contact Center Consultant

United Airlines

Manhattan, NY • On-site, Remote

$72K - $136K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 342 frontline employees who took The Breakroom Quiz

7th of 26 rated airlines


Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. 

About the job you are Considering

We are seeking a Consultant, Contact Center AI to support the design and delivery of AI-enabled customer service experiences. The role sits at the intersection of business analysis, conversational design, customer experience, and AI delivery.The Consultant will work directly with client business and operations teams to understand service needs, translate them into clear requirements, and design conversational experiences that can be implemented across voice, chat, agent assist, and emerging agentic AI solutions.

Your Role and Responsibilities
  • Lead requirements gathering through stakeholder interviews, workshops, process reviews, interaction analysis, and operational data.Translate business needs into clear functional requirements, user stories, acceptance criteria, process flows, and AI capability requirements.Map customer intents, journeys, service processes, business rules, and escalation paths.
  • Design conversational experiences across voice and digital channels, including intents, dialogue flows, prompts, responses, clarification patterns, handoffs, and exception handling.
  • Help determine where AI should automate a customer need, assist an employee, initiate a workflow, or escalate to a human.Analyze conversations and contact center data to identify customer needs, friction points, automation opportunities, and experience improvements.Work with product managers, architects, developers, AI specialists, and client SMEs to translate designs into working solutions.
  • Support testing and evaluation of conversational and generative AI experiences, including scenario development, expected outcomes, UAT, and response quality reviews.Document business processes, customer journeys, functional designs, and decisions throughout delivery.Support client workshops, demonstrations, recommendations, and executive-ready deliverables.
Your Skills and Experience

Required qualifications

  • 3-5+ years of experience in consulting, business analysis, customer experience, contact centers, conversational AI, digital transformation, or related fields.Strong business analysis and requirements development skills.
  • Experience designing customer journeys, workflows, conversational experiences, or digital service interactions.Understanding of contact center operations and common service processes.
  • Ability to translate between business stakeholders and technical delivery teams.Strong structured thinking, writing, facilitation, and communication skills.Familiarity with conversational AI, generative AI, agent assist, virtual agents, or related AI-enabled service capabilities.
  • Experience working in agile delivery environments using user stories, acceptance criteria, backlog management, and iterative testing.

Preferred qualifications

  • Experience with platforms such as Genesys, NICE, Amazon Connect, Kore.ai, Google CCAI, Salesforce, Microsoft Dynamics, or similar customer service technologies.
  • Experience with intent taxonomy development, conversation mining, prompt design, knowledge management, or AI evaluation.
  • Familiarity with contact center metrics such as containment, FCR, AHT, transfer rate, CSAT, and cost to serve.
  • Experience working with customer service or contact center transformation programs.

The base compensation range for this role in the posted location is:$72,000 - $136000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

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