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Knowledge Operations Manager Jobs in Tonawanda, NY

ibex

Operations Manager

Crittenden, NY · On-site

Strong knowledge of customer contact center operations and internal computer/operating systems ... Deadline-oriented, time management skills, resourceful and well organized, excels under pressure

Eaton

Operations Manager

Orchard Park, NY · On-site

$97K - $143K/yr

The Operations Manager will achieve team operational performance metrics targets including Safety ... Possess a working knowledge of business finance and ability to link financial outcomes with ...

Eaton

Operations Manager

Orchard Park, NY · On-site

$97K - $143K/yr

... working knowledge of business finance and ability to link financial outcomes with operational ... management. Skills: Soft skills: • Strong leadership and communication skills, builds ...

CROWN CASTLE

Site Operations Manager

Buffalo, NY

Knowledge of wireless infrastructure construction process, site acquisition, zoning, permitting, etc. Organizational Relationship Reportsto: Manager Field Operations Title(s) of direct reports (if ...

Walgreens

Pharmacy Operations Manager

Depew, NY · On-site

Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager ...

Walgreens

Pharmacy Operations Manager

Buffalo, NY · On-site

Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager ...

Walgreens

Pharmacy Operations Manager

Depew, NY · On-site

Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager ...

Atlas Copco

US Sales Operations Manager

Sanborn, NY · On-site

The US Sales Operation Manager Manager is responsible for the oversight, planning and strategy ... Knowledge of key account customer contracts * Daily review/approval of CRM activities * Business ...

ssagroup

Retail Assistant Operations Manager

Buffalo, NY

$16 - $21.50/hr

Assistant Retail Operations Manager Oversight includes multiple Gift Shop and Gift Kiosk/Carts ... Displays knowledge of efforts in business application as well as giving adequate opportunity for ...

ssagroup

Retail Assistant Operations Manager

Buffalo, NY

$16 - $21.50/hr

Assistant Retail Operations Manager Oversight includes multiple Gift Shop and Gift Kiosk/Carts ... Displays knowledge of efforts in business application as well as giving adequate opportunity for ...

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All JobsKnowledge Operations JobsKnowledge Operations Manager JobsKnowledge Operations Manager Jobs in Tonawanda, NY

Knowledge Operations Manager information

See Tonawanda, NY salary details

$29K

$59.4K

$110.9K

How much do knowledge operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for knowledge operations manager in Tonawanda, NY is $59,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $72,500.00 per year, depending on experience, location, and employer.

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

Is a knowledge operations manager a high paying job?

A knowledge operations manager typically earns a competitive salary that varies by industry, location, and experience level. The role often requires strong organizational and technical skills, and salaries can range from moderate to high depending on the organization’s size and complexity.

What cities near Tonawanda, NY are hiring for Knowledge Operations Manager jobs?

Cities near Tonawanda, NY with the most Knowledge Operations Manager job openings:

Knowledge Operations Manager jobs near you

Operations Manager

ibex

Crittenden, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview

The Operations Manager leads, guides, and directs the daily operational and client performance of a group of Team Supervisors who have responsibility for a group of customer contact center employees, who are responsible for meeting and exceeding client expectations.   The ideal Operations Manager will find excitement in leading and developing Team Supervisors and Customer contact center employees. The Operations Manager also promotes a positive work environment designed to enhance employee engagement, satisfaction and retention. Last but not least, the Operations Manager will coach employees to succeed in all areas of compliance with business policies and practices to ensure legal compliance.

Responsibilities
  • Establishes and consistently meets or exceeds client program service goals and objectives in performance, production and quality; examines root causes of issues to achieve solutions.
  • Manages call lists, prepares and analyzes data and makes program changes designed to achieve client goals.
  • Regularly reviews performance and production reports to ensure that goals are being met and meets with supervisor teams for feedback and problem solving.
  • Leads, guides and develops a high performance team by acting as coach and mentor to staff.
  • Evaluates, writes and delivers performance appraisals that address issues, providing coaching to motivates enhanced performance.
  • Manages rewards and recognition programs for all programs.
  • Understands cost strategies, contributes to budget/expense management and recommends solutions and changes for improving overall Contact Center financial performance.
  • Evaluates quality monitoring sessions to ensure improved CSR performance.
  • Engages in positive relationships with clients to understand and support client goals.
  • Ensures efficiency and overall accuracy of performance metrics.
  • Partners with others for feedback and support with those involved with client programs, including other contact center Management, Training, Recruiting, Client Services, Human Resources and Information Technology.
  • Ensure that policies and procedures are communicated and followed.
  • Develops and participates in employee engagement activities.
  • Performs other duties as assigned.
Qualifications
  • College degree or equivalent combinations of education or related experience
  • 3 or more years' previous supervisory/management experience; BPO experience strongly preferred
  • Strong knowledge of customer contact center operations and internal computer/operating systems.
  • Proficiency in MS Word & Excel with an emphasis on creation, design & maintenance of spreadsheets.
  • Demonstrated strong interpersonal and relationship building skills, leadership skills, strong verbal and written English communication skills.
  • Teamwork oriented with ability to relate to all levels of employees and clients and to manage a large number of employees in a fast-paced, dynamic environment.
  • Good reasoning abilities/analytical skills, and sound judgment with ability to made decisions within scope of authority.
  • Deadline-oriented, time management skills, resourceful and well organized, excels under pressure
  • Demonstrates maturity, initiative, confidence, and maintains confidential information
Employment Type: FULL_TIME

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