Knowledge Operations Manager Jobs in Timonium, MD

LOCATION:Ellicott City, MD

What you will do

This position offers an exciting opportunity to join Johnson Controls and be responsible for managing and maintaining the Howard County Circuit Courthouse. The Facilities Manager plays a vital leadership role in ensuring the facility operates safely, efficiently, and reliably every day.

In this on-site role, the Facilities Manager is accountable for all aspects of daytoday leadership and operations, including regular communication with the client, monitoring of the CMMS system, an in-depth understanding of the contract, strategic planning and execution of preventive maintenance programs, and thoughtful lifecycle planning of assets-all while maintaining strong fiscal discipline. Success in this position requires the ability to balance operational excellence with budgetary responsibility and longterm sustainability.

Beyond technical and operational expertise, the Facilities Manager serves as a key point of contact for stakeholders, actively managing expectations through clear, transparent communication. The role also involves building, developing, and leading a highperforming operations team that is committed to safety, accountability, and continuous improvement.

How you will do it

• Customer service mindset with very strong communication and people skills, serving as the primary clientlevel liaison for addressing operational, contractual, and financial matters.

• Impeccable attention to detail and the ability to prepare and deliver accurate monthly operational and financial reports.

• Responsible for developing, managing, and tracking operating budgets and financial forecasts, ensuring performance aligns with contractual and organizational financial objectives.

• Able to delegate tasks, meet deadlines, and maintain accountability across the team.

• Be comfortable taking off-hour calls and when necessary, responding to emergencies.

• Serve as a role model, mentor, and trusted resource to staff and stakeholders.

• Strong ability to comprehend complex contract terms and performance requirements, and to work collaboratively with the customer to ensure alignment with contractual obligations and operational policies.

• Manage subcontractors and vendor relationships, including contract administration, performance monitoring, compliance, and cost control.

• KPI Management.

• Ensure the quality, accuracy, and completeness of data entered into the CMMS.

• Administer documentation related to extension requests, relief events, and repair justifications in accordance with contract requirements.

• Review, develop, and proactively implement operational procedures and best practices.

• Provide oversight of daytoday operations as well as longterm planning activities.

• Manage supervisors and staff, including hiring, promotions, recognition, performance improvement plans, and ongoing performance monitoring.

• Provide technical and managerial guidance to the operations team.

• Ability to read and interpret blueprints and asbuilt drawings.

What we look for

• Bachelor's degree in business, engineering, construction management, or equivalent experience in a facilities management discipline with 10+ years of progressive responsibility.

• Minimum of 10 years of management and leadership experience with a reputable organization.

• BOMA and/or IFMA designation (RPA/CFM) preferred.

• Proficient with Windowsbased software including Excel, Word, PowerPoint, MS Project.

• Experience managing multidisciplinary teams and crossfunctional working groups.

• Proven experience leading customer and stakeholder meetings.

• Demonstrated ability to manage operations in compliance with technical and contractual requirements.

• Track record of developing a team culture focused on Customer Satisfaction and Continuous Improvement.

• Handson experience managing preventive maintenance and repairs for MEP, fire alarm systems, security systems, and building automation systems.

• Experience with building systems including HVAC, electrical, plumbing, fire alarm, security cameras, access control, and related facility infrastructure."

• Experience supporting missioncritical or highavailability facilities.

• Knowledge of OSHA codes, regulations, and safety compliance requirements.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

HIRING SALARY RANGE: $89,400 - $119,300 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the

Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.